KCB Group Limited
Brand Manager, Loyalty Program
Brand Manager, Loyalty Program
IRC 5176
Full time
Nairobi – Kenya
The Position: The purpose of this role is to manage the Enterprise wide
loyalty program for customers across the Bank’s products and services with a
focus to attract new customers, increase products penetration, customer
engagement and retention.
Key Responsibilities:
·
Develop and execute the marketing
plan for the Simba Loyalty Program
·
Continuously develop the program
design, customer journey, technology components, services and processes
required to deliver strong consumer propositions.
·
Define, implement and manage
multi-channel loyalty scheme rewards and communications that drive customer
engagement and sales revenue/margin.
·
In liaison with internal stakeholders
and partners, continuously review the business case, ROI forecasts and the key
metrics to measure scheme success.
·
Work with business development to
identify partner opportunities, as required, to fill solution gaps and
redemption programs opportunities.
·
Manage 3rd party partnerships for
blue & white label programs in order to deliver revenue and customer number
targets.
·
Ensure customer facing staff and all
staff across all areas of business have access to appropriate training and
information to be able to efficiently resolve all loyalty scheme customer
queries.
·
Deliver analysis and reports to
demonstrate the effectiveness of loyalty communications including
recommendations for future improvements and testing.
·
Test and learn – put in place robust
testing plans to continually optimize the program and demonstrate ROI.
·
Manage the direct and cross
functional teams working with the program to coach and inspire exceptional
delivery
The Person:
For the above position, the
successful applicant should have the following:
·
A Bachelor of Commerce degree, with
specialization in Marketing or any other related field is required
·
Professional qualifications in CIM
will be an added advantage
·
A Master’s degree in Marketing will
be an added advantage
·
At least five (5) years’ experience
in a relevant marketing role
·
At least three (3) years’ experience
in Brand Management
·
Experience in management of a loyalty
program
·
Experience in product development
·
Excellent interpersonal, and
negotiation skills with the ability to network, generate new business and
develop strong business relations.
·
Team player with demonstrated work
ethics; consistently demonstrates a high level of professionalism.
·
Effective prioritization skills to
meet a complex set of business demands and demonstrate delivery against
multiple objectives.
·
Assertive, self-motivated with desire
to succeed in a fast-paced environment.
The above position is a demanding
role for which the Bank will provide a competitive remuneration package to the
successful candidates.
If you believe you can clearly
demonstrate your abilities to meet the criteria given above, please log in to
our Recruitment portal and submit your application with a detailed CV.
To be considered your application
must be received by Friday 14th September, 2018.
KCB Group Limited
Mobile Channel Support, Digital Financial Services
The Position: Reporting
to the Senior Manager Digital Systems Support, the systems channel support
person shall ensure smooth running of all Digital Platform services and
interacting channels and third-party systems.
The
holder will provide both onsite and off the site technical support for the live
system components as well constantly monitoring the system’s health status. The
holder must demonstrate a strong understanding of and high regard for mobile
money systems and other delivery channels for both bank corporate and retail
customers including online digital channels, agency banking services as well as
mobile apps.
The
holder must demonstrate proficiency in issue tracking and resolution skills as
well strong understanding of escalation matrices. The holder will also be
required to easily learn all the business configuration procedures and
processes for the bank’s digital platform product.
The
position requires someone with experience and expertise in mobile and internet
based financial systems technologies as well as APP, SMS and USSD connectivity.
The person should have a good grasp of emerging channel technologies and
applications and convergence of mobile and internet channels.
Key Responsibilities:
·
Business configurations of the
Digital Platform and S&L system and formulation of support manuals;
·
Develop subject matter expert
knowledge of Mobile, eCommerce and other payment banking technologies;
·
Develop real time online reports and
monitoring tools to be able to track internet / mobile banking and internet
acquiring system uptime and performance;
·
Maintain up to date system and user
documentation including configuration documents;
·
Following established change
management practices by ensuring that they are well tested and are rolled out
in a manner that adheres to established business processes;
·
Keep track of user issues and oversee
their prompt resolution;
·
Ensure compliance of SLAs by system
vendors;
·
Provide product development support
by participating in testing and piloting of new functionality where required;
·
Identify & implement local
changes for process improvement, in liaison with internal stakeholders from
other departments;
·
Participate and provide input to the
product development roadmap to ensure timely delivery of relevant products to
KCB Customers;
·
Provide 1st level Support to Customer
experience, Operations, Finance and other internal functional units;
·
Continual Service Improvement by
recommending and implementing upgrades or changes to the mobile & internet
solutions for increased performance, security or business benefits;
·
Work with the external and internal
technical teams to ensure efficient resolution of all system issues;
·
Liaise with all stakeholders to
ensure new functionality, processes and systems are fully understood;
·
Manage system capacity and anticipate
user demands on resources;
·
Manage all the security elements
related to the system locally (certificates, interfaces, Access to systems);
·
Provide Risk Management for all
Operational requests as per the IS Audit/Risk Recommendations;
·
Provide 1st level Support to assigned
Business Applications
·
Work with the third-party development
teams to ensure that the requirements as documented are clearly understood and
incorporate all the operational requirements;
·
Proactively research &
investigate functionalities suitable for the local market and discuss with key
stakeholders to obtain buy-in;
·
Transfer system knowledge to internal
Customers on new features and support processes;
·
Provide weekly system performance
reports to management.
·
Drive attainment of efficiencies
through automation of processes/activities.
·
Following established change
management practices by ensuring that they are well tested and are rolled out
in a manner that adheres to established business processes.
·
Deploy and support of BCM strategies
for Site Recovery Management
The Person:
·
A University Degree in an Information
Technology related discipline, from a reputable and CHE recognized institution.
·
At least 2-years’ working experience
is channels support or business support operations role
·
At least 1-year’ working experience
supporting a mobile money system or banking systems
·
Professional IT qualifications in one
or more of the following: Networks, Databases, Systems Support, Security would
be an added advantage
·
Knowledge of Database management systems,
solutions and administration would be an added advantage
·
CCNA, ITIL certification would be an
added advantage
·
Knowledge of Mobile Money Systems
would be an added advantage
·
A good grasp of emerging channel
technologies and applications and convergence of mobile and internet channels
The
above position is a demanding role for which the Bank will provide a
competitive remuneration package to the successful candidate.
If
you believe you can clearly demonstrate your abilities to meet the criteria
given above, please CLICK HERE and log in to our Recruitment portal
and submit your application with a detailed CV.
To
be considered your application must be received by Wednesday 19th September,
2018
KCB Group Limited
Information Architect
IRC 5414
Full time
Nairobi – Kenya
The Position: Reporting
to the Senior Manager, Enterprise Architecture, the incumbent is responsible
for developing IT information models (message protocols, defined data
structures, schemas, information types and workflows) and relating
documentation for IT Systems in use by or to be procured by the Bank in line
with Bank policy, Business Processes, Architecture and Best Practice, standards
and methods
Key Responsibilities:
·
Coordinate information flow through
the enterprise, eliciting business requirements and generation / development of
relevant business requirements documentation.
·
Translate user needs into functional
requirements. Identify user requirements by researching and analysing user
needs, preferences, objectives, and working methods; studying how users consume
content, including data categorization and labelling, meeting with focus
groups.
·
Investigate the requirements of the
customers for the content and structure of information deliverables.
·
Perform a content inventory showing
all content elements, relationships and dependencies.
·
Validate information delivery by
developing and completing usability test plans; evaluating traffic patterns and
studying user feedback.
·
Communicate with clients to
understand their business requirements. Ensure documented content meets
audience and organization needs as well as analysing users experience and their
problems
·
Develop practical plans in order to
support organizational development. Identify content that helps support user
goals and business goals.
·
Keep up-to-date and knowledgeable
about industry trends and emerging technologies associated with Enterprise
Information Architecture.
·
Develop and build consensus for a
strategic vision and roadmap for the organization to identify and prioritize
information architecture projects and investments, consistent with the business
strategies, which includes information governance policies and processes for
the management and use of information.
·
Lead the identification and analysis
of the Bank’s business drivers to derive Enterprise business, information,
technical and solution architecture requirements.
·
Assess the current IT environment to
detect critical deficiencies and recommend solutions for improvement in line
with the Bank’s strategy and delivery priority of the IT programs.
·
Lead the development of an
implementation plan for the Enterprise Architecture models based on business
requirements and Information Technology strategies.
·
Market the Enterprise Architecture
function, process and results, in particular to the business side of the Bank.
·
Establish standards, guidelines,
checklists and processes for architectural development and compliance.
·
Build and maintain productive
relations with Sector Heads/Relationship teams/Product houses/Finance/
stakeholders to drive delivery of business solutions and revenue growth for the
specific sectors or portfolio.
·
Ensure timely preparation of relevant
reports, financial and performance metrics’ and cascade to the team in a timely
manner or as per SLA.
·
Ensure compliance to the Bank’s
policies, procedures and regulatory requirements.
The Person:
For
the above position, the successful applicant should have the following minimum
requirements:
·
A Bachelor’s Degree in Computer
Science, Information Technology or related field from a reputable and CHE
recognized institution.
·
Professional IT certifications in the
following: ITIL Foundation; Prince2 Practitioner; Business Analysis e.g. CBAP
·
Other relevant Technical Certifications
e.g. SQL, data modelling, Software Development
·
Minimum 5 years’ experience in a
similar business analysis related role
·
Ability to perform impact analysis of
new and proposed architectures in relation to the current landscape and
available technologies utilized in the IT environment.
·
Ability to conceptualize, formulate,
and present complex business demands / requirements via comprehensible models
and templates.
·
Hands on experience with project
methodologies i.e. SDLC processes & agile based development methodology.
·
Knowledge of SOA approach and its
implementation, web-based systems architecture, enterprise application
integration as well as experience managing expectations and priorities.
·
Knowledge of data representation in
JSON, XML, XSLT mapping and usage of SOAP/HTTP, REST and JMS/MQ protocols.
·
Working experience in UML.
·
Good working experience with all the
tiers of architecture – infrastructure, database, integration, application, UI,
network and security.
·
Must have a strong and proven software
development background.
·
Sound knowledge of various messaging
architectures.
·
Participation in key/large projects
as an architect.
·
Excellent verbal and written
communication; self-motivated, dynamic, team player, result driven,
relationship builder, independent worker with excellent interpersonal relation
building skills.
The
above positions are demanding role for which the Bank will provide a
competitive remuneration package to the successful candidates.
If
you believe you can clearly demonstrate your abilities to meet the criteria
given above, please CLICK HERE and log in to our Recruitment portal
and submit your application with a detailed CV.
To
be considered your application must be received by Friday 21st September, 2018
KCB Group Limited
Basel II & III Developer
IRC 5291
Full time
Nairobi – Kenya
Reporting
to the Head – Lending Risk, the Basel II & III Developer shall design,
develop, implement and maintain Lending Risk MIS.
In
addition, the holder of this position will be responsible for extraction,
processing and maintenance of data for use in reporting, credit models
development and validation
Key Responsibilities:
·
Design Develop, implement and support
Lending Risk MIS and data infrastructure to support Credit Risk Management
within the bank.
·
Analysis, Design and Development of
robust web applications to serve varying needs.
·
Analysis of Lending Risk data
requirements and available sources of data.
·
Development of high quality and
efficient ETL processes to avail data to MIS.
·
Design, develop and maintain lending
risk Data Mart.
·
Periodically review lending risk data
infrastructure for accuracy, validity, relevance and performance.
·
Work closely with a team of
Quantitative Analysts to support their analytical reporting and modeling;
assisting in data retrieval, manipulation and presentation.
·
Train and support internal customers
in their day to day use of Risk Systems as well as data infrastructure.
·
Provide technical expertise and recommendations
in assessing new and existing software projects and initiatives of the
department.
·
Support the Lending Risk team in
portfolio analysis and reporting
The Person:
·
Bachelor’s degree in Computer
Science, IT, Applied Statistics, Mathematics or a related field from a
recognized university is a requirement.
·
Masters’ degree in a relevant
discipline shall be an advantage
·
Minimum of 2years’ experience in
Software Applications development using popular development environments; MS
.NET, Java etc.
·
Proven experience in the development
of robust Web Applications.
·
2 years ‘experience with Relational
Database Management Systems (preferably MSSQL and Oracle) is a requirement.
Proficiency in the SQL Language required.
·
Experience in the design, development
and management of large datasets.
·
Good knowledge of Data Integration
Tools (Microsoft SSIS preferred).
·
Experience in the use of statistical
tools, including SPSS and SAS, will be an added advantage.
·
Strong analytical and problem solving
skills.
The
above positions are demanding role for which the Bank will provide a
competitive remuneration package to the successful candidates.
If
you believe you can clearly demonstrate your abilities to meet the criteria
given above, please CLICK HERE and log in to our Recruitment portal
and submit your application with a detailed CV.
To
be considered your application must be received by Friday 21st September, 2018.
KCB Group Limited
Manager, Risk Assessments
IRC 5293
Full time
Nairobi – Kenya
The Position: Reporting
to the Head, Information Risk, the position is responsible for assuring
oversight on IT related risks including risk assessments, ensure that
subsidiaries meet KCB Group standards and anticipate potential threats and
vulnerabilities to enable the bank take advantage of emerging technologies
Key Responsibilities:
·
Conduct periodic IT risk assessment
to ensure all risks have been identified have been, brought to the attention of
management and appropriate control measures implemented to mitigate risk;
·
Provide information risk consultation
and guidance during system, application development and e-product development
to assure that security concerns are fully addressed in the process;
·
Performs information control reviews
to include system development standards, operating procedures, system security,
programming controls, communication controls, backup and disaster recovery, and
system maintenance.
·
Prepare and submit information Risk
reports for both consumption by Board of Directors and Senior Management
·
Conduct risk awareness through
training
·
Review and accredit newly developed
systems before deployment in live environment;
·
Liaise with Risk Heads in
subsidiaries with a view of ensuring that Group standards are met
·
Proactively anticipate potential
threats and vulnerabilities and provide guidance in coordination with IT
department on effective responses or control measures within subsidiaries
The Person:
·
Bachelors’ Degree in Business or
related field. A Master’s degree in a relevant discipline will be an added
advantage.
·
Professional Qualifications in Risk
Management is required.
·
Minimum 3 years’ Operational Risk
experience.
·
Minimum 3 years IT experience in
infrastructure management/channels management/systems development, network
admin/Office systems.
·
Experience in IT Security.
·
Demonstrate sound judgment,
experience in decision making for complex problems
·
Ability to operate in a crisis
situation, flexible and creative in critical, high-pressure situations
·
Proactive and positive attitude,
highly motivated and self-directed; ability to work in a team environment or
independently
·
Understanding of information security
and risk management principles
The
above positions are demanding role for which the Bank will provide a
competitive remuneration package to the successful candidates.
If
you believe you can clearly demonstrate your abilities to meet the criteria
given above, please CLICK HERE and log in to our Recruitment portal
and submit your application with a detailed CV.
To
be considered your application must be received by Friday 21st September, 2018.
Brand Manager, Consumer
IRC 5171
Full time
Nairobi – Kenya
The Position: Develop
and execute strategic marketing and activity plans that drive the business
objectives of customer numbers, revenue and product penetration of the Consumer
Banking portfolio comprising Personal Banking (Cub account), Mobile Banking,
KCB Insurance Agency & KCB Capital.
Key Responsibilities:
·
Planning – Development and execution
of marketing plan for the assigned products and/or business units.
·
BU Engagement – Work closely with the
unit heads, product development team and sales teams to achieve the business objectives.
Participate in projects driven by the respective business units supported.
·
Campaigns/Promotions – The key
components of this item are:
·
Develop briefs for campaigns and
promotional projects in line with the business and brand objectives.
·
Work with partner agencies and
suppliers to ensure timely execution of promotional projects and campaigns with
the aim of achieving the business and brand objectives.
·
Implement an internal marketing plan
·
Regular performance tracking and
compilation of a report on each activity which is circulated to the respective
stakeholders.
·
Close out all campaigns/promotions
with a duly signed off report.
·
Project management – Coordinate
partner agencies and suppliers to execute product activations for the products
effectively within set timelines.
·
Budget management – Monitor assigned
Account Number 771122and reconcile the same on a monthly basis with Finance.
Track all Local Purchase Orders (LPO’s) and payments to ensure timely supplier
payment and spend within plan.
·
Market Intelligence – The key
components of this item are:
·
Utilize research reports such as
Brand Tracker, Usage and Attitude surveys and product specific surveys to
inform and develop marketing plans.
·
Track and analyze assigned product
performance through sales numbers and value, monthly Share of Voice (SOV) and
monthly competitor advertising and industry trends, and utilize to prepare
monthly reports with recommendations to the line manager.
·
Coach and motivate the team – Ensure
they are set up with all the necessary tools and have adequate knowledge to
drive and deliver on business objectives
·
Sales team linkage – Work closely
with regional sales teams and branches to ensure sales support at marketing
activations and events as well as provide sales teams with any required support
during sales driven activities.
·
Procurement and Merchandise
Management – Liaise with Procurement to ensure merchandise ordered is as per
correct specification and meets brand guidelines.
·
Liaise with Procurement to ensure
supplier sourcing is done in accordance to budget and business needs while
maximizing savings through effective negotiations with service providers.
The Person:
For
the above position, the successful applicant should have the following:
·
A Bachelor of Commerce degree, with
specialization in Marketing or any other related field is required
·
Professional qualifications in CIM
will be an added advantage
·
A Master’s degree in Marketing will
be an added advantage
·
At least five (5) years’ experience
in a relevant marketing role
·
At least three (3) years’ experience
in brand management
·
Excellent interpersonal, and
negotiation skills with the ability to network, generate new business and
develop strong business relations.
·
Team player with demonstrated work
ethics; consistently demonstrates a high level of professionalism.
·
Effective prioritization skills to
meet a complex set of business demands and demonstrate delivery against
multiple objectives.
·
Assertive, self-motivated with desire
to succeed in a fast-paced environment.
The
above position is a demanding role for which the Bank will provide a
competitive remuneration package to the successful candidates.
If
you believe you can clearly demonstrate your abilities to meet the criteria
given above, please log in to our Recruitment portal and submit your
application with a detailed CV.
To
be considered your application must be received by Friday 14th September, 2018.
Qualified
candidates with disability are encouraged to apply.
Only
short listed candidates will be contacted.
NB:
In the event that you are invited to interview for any positions, we will
require that you provide us with the following documents:
·
National I.D.
·
KRA Pin Card
·
Birth Certificate of self
·
Passport Photo (White Background)
·
NSSF Card
·
NHIF Card
·
Police Clearance Certificate (less than
5 Months old)
·
Academic and Professional
certificates, including official transcripts
·
Certificates of Service from previous
employers as applicable