Airport Services Agent
Qatar Airways – Welcome to a world where ambitions fly high From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We offer competitive compensation and
benefit packages.
Roles
Roles
Roles
Roles
Roles
Key Accountabilities
Qualifications
Qatar Airways – Welcome to a world where ambitions fly high From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic
and culturally diverse workforce is essential to why we are one of the finest
and fastest growing airlines in the world.
Roles
In this role you will deliver
excellent service at the airport, helping create a stress free environment for
customers travelling with Qatar Airways. You will ensure passengers receive
total quality service and adhere to the safety policy and security standards of
the company.
·
Delivering the highest level of
Customer Service at all customer touch points
·
Constant liaison with Check-in,
Boarding Gate, Ramp, Cargo, Lounge.
·
Supervising service partners’
activities for the smooth acceptance of passengers.
·
Directing Arriving/Departing
passengers to respective areas such as Arrival Hall, Transfer Area, Departure
Gate, Lounge, etc
·
Checking entry requirements (visas,
residence permits) are met
·
Coordinating with Cargo, Fuelling
company, Baggage Make up Area, aircraft loading team, catering suppliers for a
smooth turnaround
·
Handling of company mail
·
Performing pre- and post-flight
administration duties
·
Handling baggage claims
·
Ensuring compliance with QR Safety
and Security requirements.
·
On Time Performance
About you:
You will have a post graduate diploma
education or equivalent. To be successful in this role you will require a
minimum of 2 or more years’ proven experience in an Airline or GHA as Passenger
Handling and /or Ground Operations staff, with a good knowledge of the Airport
working environment. You will be an energetic, enthusiastic, stress resistant
person with a positive can-do attitude, a strong team player, have a flexible
approach, have strong decision making skills and possess solid commercial
awareness. You will have excellent attention to detail and be able to work
quickly and accurately under pressure. Ability to adapt to an ever-changing
environment is essential. You must be proficient in Microsoft Office. Amadeus
Reservations and Altea would be desirable.
Must be willing to work shifts
including weekends and night shifts.
Fluency in English (Oral and
written ) is essential for this role. Knowledge of Amadeus Reservations
& DCS will be an added advantage.
How to Apply
Senior Airport Services Agent
Qatar Airways – Welcome
to a world where ambitions fly high From experienced pilots to dynamic
professionals embarking on new careers, Qatar Airways is searching for talented
individuals to join our award-winning team.
We take pride in our people—a dynamic
and culturally diverse workforce is essential to why we are one of the finest
and fastest growing airlines in the world.
We offer competitive compensation and
benefit packages.
Roles
In this role, you will lead and
support the provision of service excellent to customers at the airport
terminal, and help create a stress-free environment for customers whilst
travelling. You will support in ensuring total quality service and
adherence to the safety policies and security standards of the company. You
will also ensure Premium Passengers receive total quality service.
·
Supervising Check-in, Transfer Desk,
and other related areas for the smooth acceptance of passengers
·
Liaising with Check-in, Transfer
Desk, and support Airport Services Supervisor in all areas
·
Escorting and directing
Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa
Counter, Transfer Desk, Premium Lounges, and Boarding Gates
·
Assisting Duty Officer to handle
company material and records
·
Liaising with the GHA to ensure
smooth passenger handling and quick processing of hotel and transfer passengers
·
Assisting passengers in regard to
Entry Requirements, Visas, Residence Permits and ensuring smooth transition
through through the airport facilities
·
Performing other related duties, as assigned,
for the purpose of ensuring the efficient and effective functioning of the work
unit
About You:
·
To be successful in this role, you
will need a High School Qualification combined with a minimum of three years
experience in a customer service role with exposure to airport passenger
handling. Completion of the IATA or Airline Basic Tariff and Pricing
Course would be advantageous. You will need excellent interpersonal
skills, a team oriented approach and strong IT and organisational skills.
Previous exposure to a GDS, including the Amadeus ALTEA passenger
handling system would be well regarded.
·
An upbeat and positive attitude are
necessary to perform well in this very high pressure and demanding environment.
·
English language fluency (written and
spoken) is a requirement for this position.
How to Apply
Airport Services Duty Officer
Qatar Airways – Welcome to a world
where ambitions fly high From experienced pilots to dynamic professionals
embarking on new careers, Qatar Airways is searching for talented individuals
to join our award-winning team.
We take pride in our people—a dynamic
and culturally diverse workforce is essential to why we are one of the finest
and fastest growing airlines in the world.
We offer competitive compensation and
benefit packages.
In this role, you will be responsible
for the overall control of the shift as a direct representative of the Airport
Services Manager. You will monitor the activities of all flights, staff
and GHA as well as third party contractors to ensure an efficient operation
that runs safely and punctually, on a daily basis. You will also ensure
punctuality and safety of all Qatar Airways operations.
Roles
·
Responsible for the day to day
operations and acts as a liaison between the airport service providers and
users
·
Provides input and recommendations to
management to improve the effectiveness of the daily operations
·
Responsible for ensuring passenger
and aircraft handling conform to safety and security requirements
·
Manage and control manpower on the
shift to optimise utilisation and maintain staff morale and discipline
·
Conduct spot-checks on operations and
staff to ensure adequate standards are maintained
·
Responsible for resolving customer
problems and complains effectively and liaising with all departments including
customer relations to provide resolution
About You:
To be effective in this role, you
will need a bachelors degree combined with a minimum of four years of
job-related experience with three of those years in an airline or reputed GHA
at the supervisory level. You will need a good understanding of Qatar
Airways Conditions of Carriage, International Civil Aviation Safety and
Security procedures in accordance with ICAO and IATA and local
authorities. You will also require knowledge of weight and balance, ramp
handling and dangerous goods regulations.
You will need to be fluent (written
and spoken) in English to perform this role.
How to Apply
Senior Reservations & Ticketing Agent
Qatar Airways – Welcome to a world
where ambitions fly high From experienced pilots to dynamic
professionals embarking on new careers, Qatar Airways is searching for talented
individuals to join our award-winning team.
We take pride in our people—a dynamic
and culturally diverse workforce is essential to why we are one of the finest
and fastest growing airlines in the world.
We offer competitive compensation and
benefit packages.
In this role, you will be responsible
for the overall control of the shift as a direct representative of the Airport
Services Manager. You will monitor the activities of all flights, staff
and GHA as well as third party contractors to ensure an efficient operation
that runs safely and punctually, on a daily basis. You will also ensure
punctuality and safety of all Qatar Airways operations.
Roles
In this role, you will lead the
reservation and ticketing agents and act as an intermediary between staff and
management. You will plan, supervise, and support the team in order to
achieve optimal customer satisfaction and surpass the annual revenue
targets. You will replay information to the customer and assist in
finding the right itinerary for their needs. You will cancel and change
reservations when customers request it. You will also encourage teamwork,
consistency of service and proper coordination.
·
Handling customer requirements and
requests professionally ensuring minimum complaints. You will also
support travel agents with seat confirmation and arrange VIP bookings/ticket
queries
·
Guiding and supporting staff and
keeping updated with relevant changes in the industry and QR products/services
·
Showing dedication and commitments to
handle the maximum number of telephone calls and passengers whilst at all times
carefully following QR procedures and regulations to achieve the highest
possible quality of reservations service
·
Arranging reservations and routings
for passengers, utilising the Amadeus system to make the bookings for
passengers and effectively communicating fares, policies and procedures to
passengers by providing accurate information
·
Issuing tickets and quoting correct
fares to passengers
·
Supporting staff and customers to
resolve difficult issues and problems pertaining to reservations and ticketing
on a daily basis
About you:
To be effective in this role, you
will need a Trade or Vocational Qualification combined with a minimum of three
years of job-related experience. Completion of the IATA Amadeus Certificate is
an advantage. You will need excellent communication skills, thorough
knowledge of fare construction and ticketing along with the ability to work
under pressure with minimal supervision in a high-pressure environment.
You will need to be fluent (written
and spoken) in English to perform this role.
How to Apply
Reservations & Ticketing Supervisor
Qatar Airways – Welcome to a world
where ambitions fly high From experienced pilots to dynamic
professionals embarking on new careers, Qatar Airways is searching for talented
individuals to join our award-winning team.
We take pride in our people—a dynamic
and culturally diverse workforce is essential to why we are one of the finest
and fastest growing airlines in the world.
Roles
]In this role, you will plan,
supervise and support the reservation and ticketing agents in order to achieve
optimal customer satisfaction and surpass the annual revenue targets. You
will also encourage teamwork, consistency of service and proper coordination.
·
Supervise and motivate staff and
ensure quality of work meets the Airline standard
·
Prepare staff roster to ensure proper
distribution of manpower on weekly optimum utilization
·
Support the staff and customers to
resolve difficult issues and problems pertaining to reservations and ticketing,
on a daily basis
·
Handling customer requirements and
cases professionally
·
Handle Group and Travel Agency
inquiries
·
Dealing with all mishandled
passengers, NORECs, and DNBs as required each day
·
Briefing staff on a day to day basis
and keeping them updated with relevant changes in the industry and for QR
products and services
About You:
To be successful in this role, you
will need a relevant Vocational, Tertiary or Trade qualification combined with
a minimum of 4 years of job-related experience within the airline, travel or
hospitality sectors. A minimum of 4 years’ experience supervising
staff is required and you will need to have completed a recognized IATA or
Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge
in Pricing and Fares.
Ideally, you will have detailed
knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both
English and Arabic languages (written and spoken)
How to Apply
Airport Services Supervisor
Qatar Airways – Welcome to a world
where ambitions fly high From experienced pilots to dynamic
professionals embarking on new careers, Qatar Airways is searching for talented
individuals to join our award-winning team.
We take pride in our people—a dynamic
and culturally diverse workforce is essential to why we are one of the finest
and fastest growing airlines in the world.
About your job:
We are looking for an experienced
customer focused individual with previous airline supervisory experience to
join our team in Windhoek as an Airport Services Supervisor. Reporting through
to the Airport Services Duty Officer you will supervise your team to
deliver exceptional customer service to our customers to ensure they
receive the award winning 5 star service Qatar Airways is renowned for.
You will be required to support
the Airport Services Manager when needed as well as displaying excellent skills
to deal with flight delays, disruptions, denied boarding and any other
challenges.
Key Accountabilities
·
Facilitate ramp handling in liaison
with all airport staff to expedite departures
·
Supervise the airport team to ensure
on-time flight closure and working towards overall on-time performance
·
Plan efficient duty allocations of
manpower during duty periods for Customer Service Agents and provide support to
the Airport Services Manager in case of flight disruptions, misconnections and
other passenger related disruptions
·
Provide leadership, demonstrate team
building skills, direct staff and evaluate performance as well as being able to
build on constructive feedback
·
Generate various reports and always
keep the workplace neat and tidy as well as offering support to the Airport
Services Manager in implementation of training and remaining sensitive in
varying difficult situations at all times
Qualifications
·
Trade or vocational qualification
·
A recognised IATA airline certificate
·
Overall knowledge of airport
functions in terms of passenger handling and passenger operations with
supervisory experience preferred
·
Good understanding of conditions of
carriage, International Civil Aviation Safety and Security procedures
·
Fluency in written and spoken English
·
Training in areas such as Passenger
Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and
ramp handling
·
Ability to work shifts is essential
How to Apply