Kenya Wine Agencies Limited (KWAL) is
looking for well-organized and highly motivated individuals who are
result-oriented to fill the following positions:
Invoicing Clerks
Invoicing Clerks
2 Posts
REF-IC-09-2018
Function / Division:Finance
Grade: 6
Supervisor / Manager Title: Credit Controller
Location: Nairobi
Reporting to the Credit Controller,
the job holder will be responsible for customer orders processing and
accurately charging orders so as to facilitate the issuance of products to the
distributors / clients.
Job Purpose: The job holder will be responsible for customer orders
processing and accurately charging orders so as to facilitate the issuance of
products to the distributors / clients.
Responsibilities and Accountabilities
Area 1: Order Processing & Charging
·
Liaise with the Credit Controller to
confirm the credit status of customers for all credit sales.
·
Monitoring and seeking approval for
administering the issuance of Credit/Debit Notes as appropriate.
·
Prepare daily consolidated sales and
accounts statement reports.
·
Accurately charge orders in duly
approved customer accounts and forward for verification.
·
Preparing Proforma invoices.
·
Processing an invoice once the goods
are removed from the warehouse
Area 2: Accounts Reconciliations
·
Prepare daily reconciliation of the
sales revenue bank account(s) and investigate any variance to ensure timely resolution
Minimum Requirements
·
A Diploma in Accounting, Finance and
other related field.
·
Partial (Level II) Professional
qualification in Finance or Accounting.
·
At least one (1) year experience in a
finance department within a similar organization.
·
Practical experience in use of MS
packages and ERP systems.
Competencies / Attributes
·
High level of integrity.
·
Good communication and interpersonal
skills.
·
Results orientation and ability to
deliver within strict deadlines.
·
Accuracy and attention to detail.
·
Strong analytical and problem solving
skills
Relationships and working contacts
·
Internal – Finance, Sales &
Distribution, Warehousing departments.
·
External- Distributors
Work Environment
·
This is role is based in Nairobi.
Sales Assistant
1 Post
REF-SA-09-2018
Function / Division:Commercial
Grade: 6
Supervisor / Manager Title: Sales Officer
Location: Depots
Reporting
to the Sales Officer, the job holder will be responsible for ensuring proper
order generation, capturing of all sales transactions through the sage system
in an effective and efficient manner, processing orders and charging orders
accurately so as to facilitate the issuance of products to the distributors.
Responsibilities and Accountabilities
Area 1: Order
Generation
·
Actively engage distributors in liaison
with the sales team for orders based on the distributors stocks and stock
availability at KWAL.
·
Receive the order via mail and fill
it in the sage system to generate an order document.
·
Key in customer orders in an accurate
and timely manner.
·
Ensure delivery turnaround time of 24
hours for customer orders.
·
Advice customers on stock-outs,
promotions and new products with the aim of influencing orders.
·
Prepare daily consolidated sales, out
of stock, daily sales tracking.
·
Ensure all the customers’ orders are
fully processed, dispatched and delivered.
·
Ensuring customers cheques are
deposited as per dates written on cheque and share a tracking report on weekly
basis.
·
Delivery trucks utilization
management and tracking.
Area 2: Order
Processing & Charging
·
Liaise with the Credit Controller to
confirm the credit status of customers for all credit sales.
·
Monitoring and seeking approval for
administering the issuance of Credit/Debit Notes as appropriate.
·
Prepare daily consolidated sales, out
of stock, daily sales tracking and accounts statement reports
·
Accurately charge orders in duly
approved customer accounts and forward for verification.
·
Preparing proforma invoices.
·
Processing invoices once the goods
are removed from the warehouse.
Area 3: Handling
Good Returns
·
Capture Good returns and follow up
with QSHE for replacements.
·
Follow up with Invoicing Clerks to
ensure the credit notes are proceeded and issued to the customer.
·
Inform the customer once the process
of returns is complete.
·
Sensitize our customers on goods
return policy and procedures.
Area 4: Customer
Care
·
Receive, address or route any
customer queries appropriately.
Minimum Requirements
·
A minimum of a Diploma in a business
field.
·
Partial (Level II) Professional
qualification in Finance or Accounting.
·
At least 2 years’ experience in a
similar organization.
·
Practical experience in use of MS
packages and ERP systems.
·
FMCG industry.
Competencies / Attributes
·
Interpersonal skills to effectively
communicate with and manage customer expectations.
·
Good knowledge of products
·
Good communication skills
·
Excellent customer service skills.
Relationships and working contacts
·
Internal – Sales and distribution,
Warehousing, QSHE, Finance departments.
·
External- Distributors
Work Environment: This
is role is based in Nairobi.
Sales Officer
1 Post
REF-SO-09-2018
Function / Division:Commercial
Grade: 7
Supervisor / Manager Title: National Sales Manager
Location: Nairobi
Reporting
to the National Sales Manager, the job holder will be responsible overseeing
the customer orders generation process at the Depots, as well as managing and
addressing goods returns from customers. Also tasked with ensuring quality
services are offered to our customers.
Responsibilities and Accountabilities
Area 1: Order
Generation
·
In liaison with the sales team,
ensure distributors are actively engaged for orders based on the distributors
stocks and stock availability at KWAL.
·
Ensure the sales orders are received
via mail and filled in the sage system to generate an order documents.
·
Ensure the customer orders are keyed
in the system in an accurate and timely manner.
·
Ensure delivery turnaround time of 24
hours for customer orders.
·
Prepare daily consolidated sales, out
of stock, daily sales tracking.
·
Ensure all the customers’ orders are
fully processed, dispatched and delivered.
·
Delivery truck utilization management
and tracking.
·
Check and verify implementation of
the transport rebates for customers collecting from KWAL depots.
Area 2: Handling
Good Returns
·
Manage and address returns from
customers by ensuring that the goods returned investigated, replaced and
complaints properly resolved and advised to the customer.
·
Record and maintain a report showing
goods returned are investigated, root causes determined and a review of
corrective action is undertaken 90% of customer complaints are closed.
·
Ensure the goods returned are
captured in the system and followed through with Quality department for
replacements.
·
Sensitize our customers on goods
return policy and procedures.
Area 3: Customer
Feedback Management
·
Put measures in place to improve
customer experiences at the depots.
·
Monitor service interruptions and
adequately communicate status of these to customers to ensure they are
appropriately informed.
·
Ensure that there are laid down rules
and regulations for reporting and handling issues regarding customer service
Area 4: Team
Management
·
Appropriately coach the sales
assistants and other customer facing team in skills to effectively and
consistently address customer needs.
·
Supports the HR to engage, and retain
talented individuals and create an environment where they can realize their
full potential and contribute to the attainment of departmental and
organizational goals.
Minimum Requirements
·
A bachelor’s degree in a business
field.
·
At least three (3) years’ experience
in sales, customer service or account management.
·
Practical experience in use of MS
packages and ERP systems.
·
FMCG industry.
Competencies / Attributes
·
Ability to follow through and see to
the resolution of issues.
·
Experience in understanding customer
needs and ability to develop solutions
·
Excellent oral and written
communication skills
·
Experience on the supervision of
sales team.
·
Highly developed listening and
persuasion skills.
·
Demonstrate sound judgment and
problem solving skills
·
High level of integrity.
Relationships and working contacts
·
Internal – Sales and distribution,
Warehousing, QSHE departments.
·
External- Distributors
Work Environment: This
is role is based in Nairobi.
How to Apply
If
you feel you meet the requirements for these positions, send your updated CV
with email & telephone contacts of three professional referees and the
application letter quoting the Reference number & Title of the position as
the subject to:
The
Human Resources Director,
KWAL,
Email: recruitment@kwal.co.ke
KWAL,
Email: recruitment@kwal.co.ke
to
be received not later than October 03, 2018.
Do
not attach any certificates/scanned documents to your application.
Only
short listed candidates will be contacted.
Canvassing
will lead to automatic disqualification.
KENYA
WINE AGENCIES LIMITED IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT CHARGE ANY
FEES AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING,
PROCESSING, OR TRAINING).