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Massive Recruitment by Standard Chartered Bank, Nairobi, Kenya

Financial Reporting Manager

The role is responsible for delivery of IFRS Reporting packs to the Group by maintaining highest standards of quality, reliability, accuracy within the agreed timelines. The position will oversee technical accounting research related to new and proposed accounting standards.
He/She also supports and assists with the implementation, maintenance and review of internal controls and corporate policies and procedures.
The candidate is also expected to proactively drive improvement initiatives to continuously enhance the global process, whilst maintaining the highest levels of governance and controls
Close To Report (CTR) team primarily covers Group Statutory Reporting (IFRS reporting), Balance Sheet Reporting (Assets and Liabilities Committee also known as ALCO) and specific daily financial reports production for countries. The team is focused on streamlining its processes with an objective to achieve a faster close.

Responsibilities

Financial Reporting
·         Maintain financial reporting integrity and review all data included in the financial reports for accuracy and completeness
·         Perform trial balance and general ledger reviews to confirm appropriate accounting and statement in books based on the above lists
·         Engage with Country Finance team for data reviews and confirmation on posting journals for appropriate rectification and adjustments to ledger data
·         Engage with IFRS reporting team to ensure that reporting actions based on past-quarters’ group queries have been completed and do not recur
·         Perform quarterly analysis of movements in balances, variance and identify business reasons
·         Working closely with stakeholders across Country finance, Business finance and Group Finance teams and manage expectations
·         Perform business review of IFRS schedules – profit and loss, balance sheet and off-balance sheet – to confirm expected results are reported in the schedules
·         Complying with all governance requirements – Process metrics review, Service review calls, BCP.
·         Coordinate with internal and external auditors to provide timely information and support when required
·         Actively participate in solution design and delivery for new developments such as IFRS 9 implementation
·         Implement an effective governance process to sustain process standardization and automation
·         Identify unique needs of country and group teams; build a robust service delivery model that does not disrupt the process organization
·         Engage and collaborate with Country and Group teams for process, knowledge and change management
·         Contribute effectively as GFS Africa initiatives as necessary
Operational Risk
·         Proactively communicate with the FORM through the line manager on operational risk management issues as they arise. Escalate significant events to FORM as appropriate
·         Coordinate and consolidate operational risk and loss reporting of the unit for the reporting to the FORM. Ensure data accuracy and completeness
·         Undertake and/or coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings or breaches to FORM.
·         Assist line manager and FORM in the implementation of OR framework or other relevant OR initiatives
·         Ensure that all processes and procedures within the unit are properly documented and continuously updated in DOIs and Process flows ties

Qualifications

·         Qualified Accountant is a must – CA, CPA or CIMA (UK)
·         University degree preferably in Business or Accounting. MBA will be an added advantage
·         5 – 7 years post qualification relevant work experience in a Financial Reporting role preferably in a Financial services industry with specific experience in performing analytical reviews of legal entity/statutory reporting (schedules and data) with business in focus
Skills – Functional
·         Advanced knowledge of IFRS reporting standards and practices
·         Extensive working experience in different financial and accounting systems
Skills – Behavioural
·         Excellent attention to detail
·         Strong analytical and problem solving skills
·         Excellent network building and strong interpersonal skills to work with people from diverse culture and background
·         Demonstrates intellectual curiosity of how people, process and systems can perform better
·         Demonstrates integrity and professionalism, with the intent to do the right thing at all times
·         Ability to multitask and prioritize diverse tasks.
·         People management exposure in leading and managing small/mid-sized teams.
·         Excellent project managerial skills and ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects required.
·         Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
·         Proven ability to perform under pressure and stress and to adjust plans to meet changing needs and requirements.
How to Apply

Financial Markets – Business Operational Risk Manager
The Business Operational Risk Manager represents the Financial Markets – Kenya business as a first line of defence, implements the Standard Chartered Operational Risk Framework (ORF), and supports the Group’s Operational Risk policy and associated operational risk procedures to ensure that operational risk is effectively managed at the business unit level.
The Business Operational Risk Manager is to focus specifically on Financial Markets – Kenya controls, governance, and supervision.

Responsibilities

Strategy
·         Responsible for understanding the Group’s business strategy and its implications for the operational risk management role
Business
·         Responsible for maintaining an awareness of the wider business, economic and market environment in which the Group operates
·         Responsible for challenging and questioning business strategy in application of operational risk appetite, seek to optimise the business risk-return profile
Processes
·         Responsible for adherence to specified BAU operational risk deadlines
·         Responsible for being the go-to person for the business for all operational risk related incidents and queries that arise, and becoming a business end-to-end subject matter expert in all Financial Markets products offered by the Bank in this market
·         Responsible for coordinating with stakeholders in the country and with other Financial Markets operational risk managers to increase transparency and share key learnings and best practices
·         Accountable for ensuring business staff complete Risk Acceptance Templates for material risks / control failures identified. Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees
·         Responsible for the implementation and execution of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards and facilitating the monitoring/collection of any Key Risk Indicators (KRIs). With the process owner ensure sign off on all new and amendments to existing CST’s and that same are tabled at BORF and other governance forums
·         Responsible for ensuring quality of information recorded in risk tracking system (EORP), as well as ensuring accuracy, completeness of data, and timely resolution of actions
·         Responsible for supporting the business in minimizing operational risks and losses, and ensure material operational losses are investigated to prevent recurrence per group policy.
·         Working with the Senior Operational Risk Officer (SORO), responsible for ensuring Root Cause Analysis (RCA) is completed for any audit fail. Review audit findings and key themes, assisting business to achieve resolution in line with business risk appetite
·         Responsible for coordinating internal and external audit reviews – liaising with stakeholders to ensure timely / accurate information is provided
People and Talent
Responsible for driving appropriate culture and values within the team. Setting appropriate tone and expectations for the team, work in collaboration with risk and control partners across all functions
Risk Management
·         Responsible for ensuring all material operational risks are identified, assessed, mitigated, monitored and reported to relevant governance forums
·         Accountable for the identification of operational risk for new products and new business, regulatory and thematic risks, and the implementation of appropriate controls to mitigate these risks
·         Accountable for the development of control enhancements to ensure any known risks are controlled within acceptable boundaries and consistent standards
·         Responsible for mentoring Financial Markets – Kenya staff across all segments on business controls, governance and supervision
·         Responsible for ensuring compliance with policies applicable to Financial Markets which impact operational risk. Challenge processes, procedures, and policy if there is opportunity for improvement
·         Responsible for speaking out on emerging risks
·         Responsible for identifying knowledge gaps, facilitate development of training, arrange relevant business training on Operational Risk
·         Responsible for ensuring periodic peer reviews participation, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practice
Governance
·         Responsible for managing the Financial Markets Business Operational Risk Forum (BORF)
·         Responsible for ensuring adequate governance and oversight over operational risk, through the escalation and appropriate resolution of relevant risk exposures to Country Operational Risk Committee (CORC) and Process Governance Committee (PGC) as required
·         Responsible for escalation of issues, blockages, challenges and trends to the regional lead, COO and business head when required
Regulatory & Business Conduct
·         Display exemplary conduct and live by the Group’s Values and Code of Conduct
·         Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
·         Lead the Financial Markets to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
·         Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
·         Working with the SORO and country compliance team, review new or revised regulations and implement new control measures and develop risk-based self-assessment checks for implementation where required
How to Apply

Client Service Centre Executive
As a Global Bank we have opportunities that go beyond country borders. If you think you are ready for your next career move, and if you fit the skills and requirements of this role, a new adventure may await you.

Responsibilities

·         To provide breakthrough one stop service in a consistent, professional manner – embracing our Brand Values of Doing The Right Thing, Better Together and Never Settle.
·         To achieve first call resolution in client queries.
·         To improve and maintain the Bank’s No 1 position in quality services and ensure that Group and other Business service levels agreed for various services are met.
·         To provide prompt, accurate and courteous service ensuring to fulfill promises made to customers. Under-promise but over-deliver.
·         Provide Digital Education to clients.
·         Resolution of complaint where possible or prompt submission of the complaint through CRM.
·         To capture customer feedback for future improvement.
·         Perform service recovery on quick-kill complaints.
Meet &/or exceed service standard and target
·         By contributing to achieve the department objectives on customer care line of 80% calls responded to within 20 seconds. Also ensure less than 5% calls are abandoned.
·         Ensure requests or investigations are completed appropriately and faxed out to other channels/departments within the same day.
·         Ensure First Call Resolution is above 80%.
·         Ensure superb follow-up and fulfill promises made to our customers.
·         Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
·         Always ensure to take 100% ownership of every situation with a customer
·         Meet the required targets as follows as per Score card requirements Service
Deliver World Class one-stop customer service via phone:
·         Handling service & sales inquiries.
·         Strengthen customer service capabilities by adhering to required standards: Identify Bank, identify self, address customers by name; provide prompt, accurate and courteous service and accurate records.
·         Service recovery – turn a complaint/unhappy customer into a loyal satisfied customer with professional and empathetic service recovery.
·         Timely stop/warming of cards and stop cheques as per customer requests
·         Ensure accurate update of cards and cheque books on the necessary systems
·         Provide Alternate Deliver Channels support on Mobile Banking, Online Banking and e-Statement requests 
Key Competencies
·         Communication Skills
·         Analytical skills
·         Problem solving skills
·         Ability to multi-task
·         Negotiation skills
·         Ability to handle difficult clients 

Qualifications

·         Minimum Degree from a recognized University
·         At least one year experience in a busy service environment.
How to Apply

Priority International-Business Development Manager
Reporting Line: Head Client Relationship -Priority with dotted line to Team Manager- SCB Jersey

Responsibilities

·         Market engagement for Africa
·         Ensuring that local Relationship Managers are trained to refer only those prospects which meet the criteria to become a Standard Chartered Bank Jersey (SCBJ)
·         Being the first point of contact for all referrals made to SCBJ
·         Being able to assess the performance of the local RMs by keeping track of each referral and the success rate of these referrals (conversion rate)
·         Be an active referrer of business back into Onshore when Prospecting outside the bank, to create a reciprocal relationship for a One Bank approach Ensure that pitches and follow-ups to prospective clients are consistent (CEMs is correctly used)
·         Driving AUM growth in Jersey by targeting clients’ existing offshore funds held with competitors and generating new business that is both high value and high quality and does not cannibalize onshore Priority
·         Banking deposits / investments (clients with international wealth and banking needs)
·         Being able to build own network in each country – through personal knowledge and experience
·         Ability to provide an appropriate level of information (regarding services offered by SCBJ) required by a prospective client
·         To actively promote SCB Jersey to prospective clients.
Key Measurables:
·         New AuM raised of USD
·         NTB client accounts annually
·         Mortgage Business raised
·         Reduction in time taken to get an account funded and opened
·         Local KPIs to be discussed to be referred into the local business
·         Other KPIs as discussed with manager

Qualifications

·         Proven track record of sales activity
·         Strong presentation skills
·         Positive customer service mentality
·         Sound knowledge of banking products and services and banking procedures.
How to Apply

Wealth Management Transformation Manager

Responsibilities

·         Manage and drive the digital transformation agenda in the country.
·         Ensure technology enablement is delivered through agile technology projects that improve the
·         client experience and frontline productivity
·         Work with stakeholders to get support and adoption of the digital agenda
·         Ensure that all projects aspects are successfully completed in country prior to the roll out of any digital initiative.
·         Be the Business Lead for all Digital Initiatives for Wealth Management products.
·         As Business Lead you will identify various client use cases which can help in contextually marketing Wealth Management products to our clients, with an emphasis on initiating and completing the sale.
·         As Business Lead, you must identify critical entry-points, client sale/post sale experience and the most efficient delivery channels
·         Be responsible for Digital Transformation projects and features from concept to final implementation.
·         As Business Lead, you will work with our country, region and group stakeholders to ensure to ensure that business, quality and functional goals are met with each release.
·         As Business Lead you will be the key decision maker on priorities and design decisions, and work to ensure that all stakeholders are aligned at each stage of the agile development lifecycle. As Business Lead you’ll need to understand both the engineering and business side of releases and be ultimately responsible for representing the end user’s needs.
·         Provide business input on requirements to the technology project teams.
·         Identify impact on critical processes within the Bank’s operational risk framework, and work with process owners and project teams to ensure robust controls.
·         Work with technology/Regional Transformation project teams to develop test plans.
·         Co-ordinate business users to test new platforms or technology features that are developed.
·         Ensure final delivery meets user needs.
·         Participate in project review meetings and identify/highlight any potential issue that may impact project’s cost, timeline and/or scope and work with concerned stakeholders for its early resolution to bring back the project on track
·         Conduct periodic briefings to senior management on progress of technology projects, from the business perspective. Highlight issues that require resolution.
Key Measurables
·         Digital adaption of technology by frontline teams and clients
·         Projects successfully completed; business impact achieved from them.
·         Effectiveness of execution in projects, within scope of responsibilities listed above.
·         Feedback on quality of work by stakeholders and senior management.

Qualifications

·         Good understanding of digital industry including but not limited to Banking/Finances;
·         In depth understanding of Digital Marketing concept, best practice & key levers;
·         3- 4 years’ experience in a product-related or change/transformation role of a bank’s Wealth Management unit. Demonstrated knowledge of how Wealth Management processes and technology systems work.
·         Strong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline.
·         Experience in working with technology project teams, from the business perspective, a significant plus.
Skills
·         Stakeholder influencing and engagement skills
·         Strong attention to detail
·         Ability to mobilize teams quickly
·         Experience building collaborative relationships with stakeholders with the ability to participate in cross-functional projects
·         Persuasive negotiator with excellent verbal and written communication skills
·         Excellent organisational skills, ability to prioritise and manage multitude of issues simultaneously
·         Significant experience of managing professionals over a geographically and culturally diverse region
·         Good at Excel, PowerPoint and other MS office programs.
How to Apply

Business Banking- Relationship Manager
Job Purpose:
Handle inbound calls from all Business Clients (BC), New to Bank (NTB) and Existing to Bank (ETB) regarding sales, service or transaction requests; fulfill clients’ needs within the same interaction as much as possible.
Maximize Service-To-Sales opportunities, either selling directly for simple non-borrowing BC products or passing lead on to BC Acquiring Team (NTB) or Business Banking Team (ETB).
Reach out to ETB Small Business Clients (Non-Business Banker Managed) based on NTB on boarding mechanism, analytics triggered leads, primarily for renewals, top-ups and loan extensions.

Responsibilities

·         New clients approaching bank via Mobile/ Web
·         New clients approaching bank (other channels)
·         Acquiring Business Clients from BC alliances
·         Actively engaging during the first 3 months (New Client on boarding )
·         Supporting the client on any client-initiated needs
·         Reaching out pro-actively to lower value businesses (if diverted by other channels)
·         Proactively reaching out to high value Business Clients (if diverted by other channels)
·         Delivering on transactions, service requests, Mobile/ Web training
·         Proactively engaging with the “High Potential Businesses” (if diverted by other channels)
Skills
·         Understanding of businesses and financials
·         BC specific product operations and credit operations
·         Enhanced multi-product BC knowledge – for service-to-sales
·         Communication skills
·         Soft skills for client handling
·         Stakeholder engagement skills
·         Objection handling
·         Client training on digital solutions
·         Ability to solve problems and close issues without handing over
·         BC KYC/CDD set up for client type
·         Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
·         Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers
Contributes to
·         Revenues, Asset and Liabilities of BC business at country and regional level.
·         Image and reputation of department and the Bank.
How to Apply

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