Operational Management Lead
This role is to assist Director Operations in delivering one of our Global Managed Service accounts in Operations, leading delivery excellence and improving the delivery to best in class in Managed Service. With a combination of multivendor technologies, delivery teams based both on site and offshore, you will have the chance to lead delivery improvements across domains, set up best practices and driving performance across teams, improving SLAs.
This project is one part of Nokia’s largest Managed Services
global accounts. In addition you will be working on ensuring performances
are maintained with the ongoing projects and regular changes in the network.
This role is for the next generation leader, to lead, motivate, delegate, give
clear goals and improve the network.
Key Responsibilities
Qualifications
Duties
Requirements
Responsibilities
Requirements
Responsibilities
Requirement
Responsibilities
Qualifications
Key Responsibilities
Qualifications
This role is to assist Director Operations in delivering one of our Global Managed Service accounts in Operations, leading delivery excellence and improving the delivery to best in class in Managed Service. With a combination of multivendor technologies, delivery teams based both on site and offshore, you will have the chance to lead delivery improvements across domains, set up best practices and driving performance across teams, improving SLAs.
Key Responsibilities
·
Become the single operational point of contact for leading and
driving improvements in the network.
·
Understand SLA/KPI and its impact on Rewards and Penalty and
drive improvements with Operations and performance teams.
·
Control and own monthly Improvement plans.
·
Regularly monitor and add actions in the Improvement plan based on
regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs
and customer Escalations.
·
Regular monitoring and driving of improvement plan of NPO ad Field
force.
·
Monitor and track KPI and OLA with delivery teams.
·
Take responsibilities of Director operations in his/her absence.
·
Direct and lead manpower improvement initiatives for competency
development and succession planning
·
Identify service issues, driving improvements through the delivery
organizations.
·
Lead the delivery teams in terms of motivation & enhancements
for network performance, change management, new business opportunity
identification and end-to-end lessons learned.
·
Drive Network improvement with regular interaction and analysis of
recommendations and findings of Problem Management team.
Qualifications
·
Fluent in English, both written and spoken.
·
Make it happen with passion attitude whilst developing end
empowering those supporting you
·
Customer focussed – highly experienced with customer exposure
·
Deep experience delivering in a multicultural environment, across
different countries or organizations
·
Bachelor in Engineering
·
ITIL knowledge with a focus on Incident, Change, Problem and
Performance Management
·
Cost Management and service reporting experience.
·
Decisive and able to influence others for cooperation
·
Presentation and negotiation skills
·
Broad Multi-Vendor Product knowledge
·
Business case development skills
·
Experience in Maintenance, Network Operations and/or
Technical Support activities
·
PMO/PMI and Six Sigma certification desirable.
·
Experience in Network Improvement initiatives and Operational
Excellence desirable.
How to Apply
Account Manager
This position will be responsible for Nokia A&A Sales effort
in Middle East
Focusing on key accounts in the Middle East this position will be
responsible for the strategy, coverage plan, account plans, and sales growth
plan from these key accounts.
Reporting Relationship: reports to the A&A MU/CBT Sales
Manager
This position will play a fundamental role in developing NOKIA’s
A&A business in key accounts in the Middle East, to provide vision,
direction and leadership to NOKIA coverage into these accounts.
Duties
·
Develop strategy, tactics, and sales plans for key accounts.
·
Close new sales opportunities and capture orders by developing
relationships with these key customers and partners that support these
accounts.
·
Maximize new business development opportunities.
·
Achieve assigned quota(s) by directly covering these key accounts.
·
Generate a pipeline that supports the achievement of assigned
quota(s).
·
Identify, qualify, secure, and develop new opportunities in these
accounts.
·
Utilize appropriate senior management resources in pursuit of
orders/sales opportunities.
·
Identify business opportunities and meet with key decision makers
to obtain commitment in the pursuit of the sale.
·
Sell NOKIA A&A value, differentiating between NOKIA and its
competitors when presenting value proposition to potential and existing
customers.
·
Maintain existing customer relationships with the goal of
maximizing orders and sales through relationship building
·
Strictly adhere to the published NOKIA SELL & A&A
processes.
·
Complete all administrative assignments comprehensively and
on-time.
·
Represent the Company in a professional as well as ethical manner.
·
Travel making sales calls and related business activities 3 to 4
days a week in assigned territory.
·
This job description list of responsibilities can be modified,
changed or negated at any time by your supervisor. Other duties will be added
as necessary by your supervisor.
Requirements
·
7-10 years’ experience of sales in a software
technology company selling to the Communications industry service
provider or vertical segments.
·
Demonstrate deal closures of at least >1Me.
·
Understand the Communications software, with prior employment
history in this space selling solutions like OSS/BSS and other related
software.
·
Should be managing at least 3Me annual sales quota and
demonstrated consistent ability to exceed targets.
·
Candidates should have the ability to quickly develop in depth
product knowledge to educate and present to customers NOKIA A&A advantages,
etc.
·
Ability to develop long lasting customer relationships.
·
Develop the partner ecosystem to enable a stronger go-to-market
approach to increase market coverage.
·
Exceptional work ethic, the ability to work independently and a
strong desire to succeed.
·
A consultative sales approach for selling solutions.
·
A documented history of attaining or exceeding sales quotas.
·
Excellent communication, interpersonal and presentation skills.
·
Strong project, networking and time management skills.
·
Creative, ‘out of the box’ thinker.
·
Sales and quota driven.
·
Technology and business savvy.
·
Independent, self-motivated and dedicated to success.
·
Extremely strong prospecting/lead generation skills.
·
Solid business acumen understanding the complexities of business
and customer needs.
How to Apply
Mobile Packet Backbone Network Engineer
Nokia is a global leader in the technologies that connect people
and things. With state-of-the-art software, hardware and services for any type
of network, Nokia is uniquely positioned to help communication service
providers, governments, and large enterprises deliver on the promise of 5G, the
Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists
and engineers continue to invent and accelerate new technologies that will
increasingly transform the way people and things communicate and connect.
General Purpose
MPBN Engineer is an important contributor to development of
overall goals and objectives of the company and MS Operation Business. .
Erroneous decision or recommendation would normally result in critical delays
and modification of projects or operations and may cause substantial
expenditure of additional time and resources.
Responsibilities
1. Fault Management and BCP:
·
Management of fault tickets assigned to local team and meeting the
SLA’s associated
·
Participate in faulting and emergency incident handling that
involve MPBN
·
Provide local Domain support to GDC and TSG
·
Local surveillance of MPBN nodes, when GDC loses connection
·
MPBN Spares and inventory management
·
Customer interface on technical MPBN matters.
·
Routine MPBN health check; scheduling and quality management
2. Change Management
·
Panning of new products, projects, platforms, Nodes and Site
integration with MPBN
·
Assignment of IPs to new nodes / products
·
CRF, CR preparation and presentation in CMB and PT4
·
MPBN node software management
3. GDC Governance
·
Ensuring data integrity and report quality of PM reports from GDC
including incident & RCA reports
·
Review of Health check reports
·
Verification and follow-up of Node backups
·
GDC SLA management for MPBN
·
Participate in weekly operations review call with GDC
Additional responsibilities:
·
Works on special projects as requested.
Requirements
·
Competence development of self and team.
·
Working Knowledge of Operating Systems – Unix, Linux, Junos,
Cisco, Extreme OS
·
Detailed knowledge of MPBN/MPLS network elements, Extreme &
Cisco Switches, Cisco & Juniper routers, Juniper Firewalls etc
·
Able to Interpret Design, development and operational support of
the GSM’s 2G, 3G and LTE technologies
·
over 4 years experience in supporting GSM datacom networks in
configuration, Faulting, Operation and maintenance
·
Graduate in Engineering (Electronics or Telecommunication,) or
Computer science,
How
to Apply
Cluster Line Manager
Nokia is a global leader in the technologies that connect people
and things. With state-of-the-art software, hardware and services for any type
of network, Nokia is uniquely positioned to help communication service
providers, governments, and large enterprises deliver on the promise of 5G, the
Cloud and the Internet of Things.
Overall purpose of this position
Line Manager is in key position to drive RSO success by ensuring
that there are right capabilities to meet business targets & customer
expectations.
Responsible for getting effective performance, ensuring adequate
capability development, discipline, counselling and recruiting.
Responsibilities
·
Hiring skilled, result oriented and team player engineers.
·
Coaching & mentoring your team to enhance their performance,
increasing self confidence and support professional growth.
·
Responsible for team capability development in order to meet
business requirements.
·
Resource supply: Understanding project demands, business forecast
and potential business growth to ensure better, faster and cost effective
resource balancing.
·
Builds an exciting and open environment where team members learn
from each other and set high standards for themselves and the team.
·
Communicate openly through continuous dialogue & exchange of
information within the team and ensures that employees understand topics which
affect business, profitability and individual.
·
People management: Responsibility and accountability of team
Objective Settings, Performance evaluation, Personal Development Plan Annual Compensation
Plan.
·
Cost Centre planning, FPO balancing and ensuring the
implementation of cost reducing measures.
·
Ensuring that all RSO/NSN process and guidelines are
disciplinarily executed.
·
Monitor and take actions to ensure that global quality standards
are maintained in delivery and execution.
Deliverables:
·
Stream Monthly Meeting, F2F meeting with all subordinates is
advisable to build healthy two-ways communicating culture. MoM to be reported
in MySite
·
Monthly stream report to be provided to stream head.
·
Providing monthly stream productivity report. High-level analysis
and action plan to improve team productivities closer to ME Benchmarking
·
Ensure 100% WTR Filling rate for the team and 100% approving
subordinates WTR HB Time Entry.
·
Updating RSO tools and databases as per schedule (HC LE, Ramp
down, CoDe, etc)
·
Monthly CC planning update and FPO balancing measures.
·
Ensure 100% completion of all ATP forms within the provided
timelines
·
Follow recruitment tools and process in line with NSN policies.
·
Team quarterly performance review
KPIs:
·
Quarterly Process Audit results
·
Productivity: ME Benchmarking productivity
·
Zero FPO and Monthly CC planning update.
·
100 % ERM filling rate
·
HC Data Accuracy against P23 & EWS
·
HC Demand Supply Gap
·
Improving team competence level in reference to stream regular
Question Based Assessment.
·
Line Manager Index and Employee Engagement Surveys.
Requirement
·
Typically 10-15 years relevant experience, with the following
leadership traits:
·
Team Player
·
Strong verbal, written and communication
skills
·
Target Oriented
·
Focused on Projects
·
Flexible and Open to new suggestions
·
Multicultural relations skills.
·
Multitasking skills.
·
Familiar with Nokia tools and processes
How
to Apply
Head of Legal & Compliance
Nokia is a global leader in the technologies that connect people
and things. With state-of-the-art software, hardware and services for any type
of network, Nokia is uniquely positioned to help communication service
providers, governments, and large enterprises deliver on the promise of 5G, the
Cloud and the Internet of Things.
Location: Nairobi, Kenya or Lagos, Nigeria
The Head of Legal & Compliance – Central, East and West Africa
(CEWA) will be generally responsible for overseeing and managing legal support
for the Nokia CEWA Market Unit. This position reports into the Head of Legal
& Compliance – Middle East and Africa.
Responsibilities
·
Advising company Regional Management on various regulatory,
corporate governance, risk management, business ethics, contracting and other
legal matters;
·
Leading a small team of two legal counsels in the CEWA Market
Unit, and
·
Ensuring adequate legal support to Customer Operations and other
functions in the CEWA Market Unit.
Qualifications
·
Legal degree. Admission to practice in one of the countries in the
region considered as an advantage.
·
Minimum 5 years Post Qualification Experience
·
Fluent in English. Any additional languages are considered as an
advantage
·
Prior exposure to supporting business operations within Central,
East and West Africa would be useful
·
Ability to clearly and effectively communicate with senior
executives and cross-functional set of colleagues
·
Inherent leadership skills and ability to build effective legal &
compliance function with limited resources.
·
Proven ability to build strong and effective relationships with
clients and internal business partners
·
Pragmatic, solution-driven approach
·
Ability to multi-task in a rapidly changing environment and
perform under pressure
·
High commitment on integrity with the internal fortitude and
genuine interest to uphold and enforce Nokia’s standards for the highest
ethical conduct amidst all the business pressure.
How
to Apply
Operations Director
This role is to Lead Operations in delivering one of our Global
Managed Service accounts in Kenya, leading delivery excellence and improving
the delivery to best in class in Managed Service. With a combination of
multivendor technologies, delivery teams based both on site and offshore, you
will have the chance to lead delivery improvements across domains, set up best
practices and driving performance across teams, improving SLAs.
This project is one part of Nokia’s largest Managed Services
global accounts. In addition you will be working on ensuring performances
are maintained with the ongoing projects and regular changes in the network.
This role is for the next generation leader, to lead, motivate, delegate, give
clear goals and improve the network. For a Managed Services contract,
Director Operations is accountable towards the Customer for the execution and
delivery of end-to-end contractual Service Assurance (SA) SLA/KPI’s including network
and service availability KPIs. He has to focus on Internal and External
relationship building and ensure full Service Assurance delivery coordination
across different delivery centers.
Key Responsibilities
·
Act as the single Service Assurance point of contact for the Customer
and for the Central Operations Director.
·
Coordinate with all the Services Assurance Delivery Centers and
Field Teams.
·
Lead and manage all operational customer meetings.
·
Act as the end-to-end owner for incident, service, problem and
change management.
·
Act as a Certified Outage Technical Manager (COTM) during system
outages and high impact issues.
·
Drive Customer Satisfaction through the established CSAT survey
mechanisms and by providing services that are fully compliant with the SLA/KPI.
·
Establish Escalation management according the contractual terms.
·
Facilitate critical Service Assurance action/recovery actions in
close relationship with all Service Assurance delivery functions.
·
Ensure operational readiness across all stakeholders in new
project and new technology introduction.
·
Represent requirements for project-specific processes & tools.
·
Pro-actively support network performance, change management,
business opportunity identification as well as in the end-to-end lessons
learned process.
·
Ensure legal and/or contractual activities to be performed locally
are in close cooperation and within the setup of the respective delivery
center.
·
Foster relationships, build customer trust, manage difficult
situations, and negotiate conflicts with a technical focus.
·
Create an environment in which customers will be encouraged to
take further steps to increase the business with Nokia.
·
Perform Scope management against the contractual Terms
&Conditions and align with the CT team for commercial negotiation
·
Understand SLA/KPI and its impact on Rewards and Penalty and
drive improvements with Operations and performance teams.
·
Control and own monthly Improvement plans.
·
Regularly monitor and add actions in the Improvement plan based on
regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs
and customer Escalations.
·
Identify service issues, driving improvements through the delivery
organizations in coordination with Central Operations Director and his team.
·
Lead the delivery teams in terms of motivation & enhancements
for network performance, change management, new business opportunity
identification and end-to-end lessons learned.
·
Apply the local health & safety policy.
Qualifications
·
Fluent in English, both written and spoken.
·
Make it happen with passion attitude whilst developing end
empowering those supporting you
·
Customer focussed – highly experienced with customer exposure
·
Deep experience delivering in a multicultural environment, across
different countries or organizations
·
Bachelor in Engineering
·
ITIL knowledge with a focus on Incident, Change, Problem and
Performance Management
·
Cost Management and service reporting experience.
·
Decisive and able to influence others for cooperation
·
Presentation and negotiation skills
·
Broad Multi-Vendor Product knowledge
·
Business case development skills
·
Experience in Maintenance, Network Operations and/or Technical
Support activities
·
PMO/PMI and Six Sigma certification desirable.
·
Experience in Network Improvement initiatives and Operational
Excellence desirable.
Recruitment Synopsis:
·
For the Operational Director to generate success in this role,
she/he must fulfill:
·
Experience of delivering services, Customer facing role preferred.
·
Experience as Operations Director /Operations Manager in Managed
Services for a major telecommunications provider an advantage, but similar
experience will be taken into consideration.
·
Broad knowledge across multiple technologies (e.g. 2/3/4G,
transmission, Core, IP etc.).
·
Business Performance Oriented with experience of negotiating KPIs
and penalties.
·
Matrix management experience, with service delivery from multiple
locations.
How
to Apply