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Massive Recruitment in Nokia Kenya, Nairobi

Operational Management Lead

This role is to assist Director Operations in delivering one of our Global Managed Service accounts in Operations, leading delivery excellence and improving the delivery to best in class in Managed Service. With a combination of multivendor technologies, delivery teams based both on site and offshore, you will have the chance to lead delivery improvements across domains, set up best practices and driving performance across teams, improving SLAs.
This project is one part of Nokia’s largest Managed Services global accounts. In addition you will be working  on ensuring performances are maintained with the ongoing projects and regular changes in the network. This role is for the next generation leader, to lead, motivate, delegate, give clear goals and improve the network.


Key Responsibilities

·         Become the single operational point of contact for leading and driving improvements in the network.
·         Understand SLA/KPI  and its impact on Rewards and Penalty and drive improvements with Operations and performance teams.
·         Control and own monthly Improvement plans.
·         Regularly monitor and add actions in the Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
·         Regular monitoring and driving of improvement plan of NPO ad Field force.
·         Monitor and track KPI and OLA with delivery teams.
·         Take responsibilities of Director operations in his/her absence.
·         Direct and lead manpower improvement initiatives for competency development and succession planning
·         Identify service issues, driving improvements through the delivery organizations.
·         Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification and end-to-end lessons learned.
·         Drive Network improvement with regular interaction and analysis of recommendations and findings of Problem Management team.

Qualifications

·         Fluent in English, both written and spoken.
·         Make it happen with passion attitude whilst developing end empowering those supporting you
·         Customer focussed – highly experienced with customer exposure
·         Deep experience delivering in a multicultural environment, across different countries or organizations
·         Bachelor in Engineering
·         ITIL knowledge with a focus on Incident, Change, Problem and Performance Management
·         Cost Management and service reporting experience.
·         Decisive and able to influence others for cooperation
·         Presentation and negotiation skills
·         Broad Multi-Vendor Product knowledge
·         Business case development skills
·         Experience in Maintenance, Network Operations and/or Technical Support activities
·         PMO/PMI and Six Sigma certification desirable.
·         Experience in Network Improvement initiatives and Operational Excellence desirable.
How to Apply

Account Manager
This position will be responsible for Nokia A&A Sales effort in Middle East
Focusing on key accounts in the Middle East this position will be responsible for the strategy, coverage plan, account plans, and sales growth plan from these key accounts.
Reporting Relationship: reports to the A&A MU/CBT Sales Manager
This position will play a fundamental role in developing NOKIA’s A&A business in key accounts in the Middle East, to provide vision, direction and leadership to NOKIA coverage into these accounts.

Duties

·         Develop strategy, tactics, and sales plans for key accounts.
·         Close new sales opportunities and capture orders by developing relationships with these key customers and partners that support these accounts.
·         Maximize new business development opportunities.
·         Achieve assigned quota(s) by directly covering these key accounts.
·         Generate a pipeline that supports the achievement of assigned quota(s).
·         Identify, qualify, secure, and develop new opportunities in these accounts.
·         Utilize appropriate senior management resources in pursuit of orders/sales opportunities.
·         Identify business opportunities and meet with key decision makers to obtain commitment in the pursuit of the sale.
·         Sell NOKIA A&A value, differentiating between NOKIA and its competitors when presenting value proposition to potential and existing customers.
·         Maintain existing customer relationships with the goal of maximizing orders and sales through relationship building
·         Strictly adhere to the published NOKIA SELL & A&A processes.
·         Complete all administrative assignments comprehensively and on-time.
·         Represent the Company in a professional as well as ethical manner.
·         Travel making sales calls and related business activities 3 to 4 days a week in assigned territory.
·         This job description list of responsibilities can be modified, changed or negated at any time by your supervisor. Other duties will be added as necessary by your supervisor.

Requirements

·         7-10 years’ experience of sales in a software technology company selling to the Communications industry service provider or vertical segments.
·         Demonstrate deal closures of at least >1Me.
·         Understand the Communications software, with prior employment history in this space selling solutions like OSS/BSS and other related software.
·         Should be managing at least 3Me annual sales quota and demonstrated consistent ability to exceed targets.
·         Candidates should have the ability to quickly develop in depth product knowledge to educate and present to customers NOKIA A&A advantages, etc.
·         Ability to develop long lasting customer relationships.
·         Develop the partner ecosystem to enable a stronger go-to-market approach to increase market coverage.
·         Exceptional work ethic, the ability to work independently and a strong desire to succeed.
·         A consultative sales approach for selling solutions.
·         A documented history of attaining or exceeding sales quotas.
·         Excellent communication, interpersonal and presentation skills.
·         Strong project, networking and time management skills.
·         Creative, ‘out of the box’ thinker.
·         Sales and quota driven.
·         Technology and business savvy.
·         Independent, self-motivated and dedicated to success.
·         Extremely strong prospecting/lead generation skills.
·         Solid business acumen understanding the complexities of business and customer needs.
How to Apply

Mobile Packet Backbone Network Engineer
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
General Purpose
MPBN Engineer is an important contributor to development of overall goals and objectives of the company and MS Operation Business. . Erroneous decision or recommendation would normally result in critical delays and modification of projects or operations and may cause substantial expenditure of additional time and resources.

Responsibilities

1. Fault Management and BCP:
·         Management of fault tickets assigned to local team and meeting the SLA’s associated
·         Participate in faulting and emergency incident handling that involve MPBN
·         Provide local Domain support to GDC and TSG
·         Local surveillance of MPBN nodes, when GDC loses connection
·         MPBN Spares and inventory management
·         Customer interface on technical MPBN matters.
·         Routine MPBN health check; scheduling and quality management
2. Change Management
·         Panning of new products, projects, platforms, Nodes and Site integration with MPBN
·         Assignment of IPs to new nodes / products
·         CRF, CR preparation and presentation in CMB and PT4
·         MPBN node software management
3. GDC Governance

·         Ensuring data integrity and report quality of PM reports from GDC including incident & RCA reports
·         Review of Health check reports
·         Verification and follow-up of Node backups
·         GDC SLA management for MPBN
·         Participate in weekly operations review call with GDC
Additional responsibilities:
·         Works on special projects as requested.

Requirements

·         Competence development of self and team.
·         Working Knowledge of Operating Systems – Unix, Linux, Junos, Cisco, Extreme OS
·         Detailed knowledge of MPBN/MPLS network elements, Extreme & Cisco Switches, Cisco & Juniper routers, Juniper Firewalls etc
·         Able to Interpret Design, development and operational support of the GSM’s 2G, 3G and LTE technologies
·         over 4 years experience in supporting GSM datacom networks in configuration, Faulting, Operation and maintenance
·         Graduate in Engineering (Electronics or Telecommunication,) or Computer science,
 How to Apply


Cluster Line Manager
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Overall purpose of this position
Line Manager is in key position to drive RSO success by ensuring that there are right capabilities to meet business targets & customer expectations.
Responsible for getting effective performance, ensuring adequate capability development, discipline, counselling and recruiting.

Responsibilities

·         Hiring skilled, result oriented and team player engineers.
·         Coaching & mentoring your team to enhance their performance, increasing self confidence and support professional growth.
·         Responsible for team capability development in order to meet business requirements.
·         Resource supply: Understanding project demands, business forecast and potential business growth to ensure better, faster and cost effective resource balancing.
·         Builds an exciting and open environment where team members learn from each other and set high standards for themselves and the team.
·         Communicate openly through continuous dialogue & exchange of information within the team and ensures that employees understand topics which affect business, profitability and individual.
·         People management: Responsibility and accountability of team Objective Settings, Performance evaluation, Personal Development Plan Annual Compensation Plan.
·         Cost Centre planning, FPO balancing and ensuring the implementation of cost reducing measures.
·         Ensuring that all RSO/NSN process and guidelines are disciplinarily executed.
·         Monitor and take actions to ensure that global quality standards are maintained in delivery and execution.
Deliverables:
·         Stream Monthly Meeting, F2F meeting with all subordinates is advisable to build healthy two-ways communicating culture. MoM to be reported in MySite
·         Monthly stream report to be provided to stream head.
·         Providing monthly stream productivity report. High-level analysis and action plan to improve team productivities closer to ME Benchmarking
·         Ensure 100% WTR Filling rate for the team and 100% approving subordinates WTR HB Time Entry.
·         Updating RSO tools and databases as per schedule (HC LE, Ramp down, CoDe, etc)
·         Monthly CC planning update and FPO balancing measures.
·         Ensure 100% completion of all ATP forms within the provided timelines
·         Follow recruitment tools and process in line with NSN policies.
·         Team quarterly performance review
KPIs:
·         Quarterly Process Audit results
·         Productivity: ME Benchmarking productivity
·         Zero FPO and Monthly CC planning update.
·         100 % ERM filling rate
·         HC Data Accuracy against P23 & EWS
·         HC Demand Supply Gap
·         Improving team competence level in reference to stream regular Question Based Assessment.
·         Line Manager Index and Employee Engagement Surveys.

Requirement

·         Typically 10-15 years relevant experience, with the following leadership traits:
·         Team Player
·         Strong verbal, written and communication skills
·         Target Oriented
·         Focused on Projects
·         Flexible and Open to new suggestions
·         Multicultural relations skills.
·         Multitasking skills.
·         Familiar with Nokia tools and processes
 How to Apply

Head of Legal & Compliance 
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Location: Nairobi, Kenya or Lagos, Nigeria
The Head of Legal & Compliance – Central, East and West Africa (CEWA) will be generally responsible for overseeing and managing legal support for the Nokia CEWA Market Unit. This position reports into the Head of Legal & Compliance – Middle East and Africa.

Responsibilities

·         Advising company Regional Management on various regulatory, corporate governance, risk management, business ethics, contracting and other legal matters;
·         Leading a small team of two legal counsels in the CEWA Market Unit, and
·         Ensuring adequate legal support to Customer Operations and other functions in the CEWA Market Unit.

Qualifications

·         Legal degree. Admission to practice in one of the countries in the region considered as an advantage.
·         Minimum 5 years Post Qualification Experience
·         Fluent in English. Any additional languages are considered as an advantage
·         Prior exposure to supporting business operations within Central, East and West Africa would be useful
·         Ability to clearly and effectively communicate with senior executives and cross-functional set of colleagues
·         Inherent leadership skills and ability to build effective legal & compliance function with limited resources.
·         Proven ability to build strong and effective relationships with clients and internal business partners
·         Pragmatic, solution-driven approach
·         Ability to multi-task in a rapidly changing environment and perform under pressure
·         High commitment on integrity with the internal fortitude and genuine interest to uphold and enforce Nokia’s standards for the highest ethical conduct amidst all the business pressure.
 How to Apply

Operations Director 
This role is to Lead Operations in delivering one of our Global Managed Service accounts in Kenya, leading delivery excellence and improving the delivery to best in class in Managed Service. With a combination of multivendor technologies, delivery teams based both on site and offshore, you will have the chance to lead delivery improvements across domains, set up best practices and driving performance across teams, improving SLAs.
This project is one part of Nokia’s largest Managed Services global accounts. In addition you will be working  on ensuring performances are maintained with the ongoing projects and regular changes in the network. This role is for the next generation leader, to lead, motivate, delegate, give clear goals and improve the network.  For a Managed Services contract, Director Operations is accountable towards the Customer for the execution and delivery of end-to-end contractual Service Assurance (SA) SLA/KPI’s including network and service availability KPIs.  He has to focus on Internal and External relationship building and ensure full Service Assurance delivery coordination across different delivery centers.

 Key Responsibilities

·         Act as the single Service Assurance point of contact for the Customer and for the Central Operations Director.
·         Coordinate with all the Services Assurance Delivery Centers and Field Teams.
·         Lead and manage all operational customer meetings.
·         Act as the end-to-end owner for incident, service, problem and change management.
·         Act as a Certified Outage Technical Manager (COTM) during system outages and high impact issues.
·         Drive Customer Satisfaction through the established CSAT survey mechanisms and by providing services that are fully compliant with the SLA/KPI.
·         Establish Escalation management according the contractual terms.
·         Facilitate critical Service Assurance action/recovery actions in close relationship with all Service Assurance delivery functions.
·         Ensure operational readiness across all stakeholders in new project and new technology introduction.
·         Represent requirements for project-specific processes & tools.
·         Pro-actively support network performance, change management, business opportunity identification as well as in the end-to-end lessons learned process.
·         Ensure legal and/or contractual activities to be performed locally are in close cooperation and within the setup of the respective delivery center.
·         Foster relationships, build customer trust, manage difficult situations, and negotiate conflicts with a technical focus.
·         Create an environment in which customers will be encouraged to take further steps to increase the business with Nokia.
·         Perform Scope management against the contractual Terms &Conditions and align with the CT team for commercial negotiation
·         Understand SLA/KPI  and its impact on Rewards and Penalty and drive improvements with Operations and performance teams.
·         Control and own monthly Improvement plans.
·         Regularly monitor and add actions in the Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
·         Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
·         Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification and end-to-end lessons learned.
·         Apply the local health & safety policy.

Qualifications

·         Fluent in English, both written and spoken.
·         Make it happen with passion attitude whilst developing end empowering those supporting you
·         Customer focussed – highly experienced with customer exposure
·         Deep experience delivering in a multicultural environment, across different countries or organizations
·         Bachelor in Engineering
·         ITIL knowledge with a focus on Incident, Change, Problem and Performance Management
·         Cost Management and service reporting experience.
·         Decisive and able to influence others for cooperation
·         Presentation and negotiation skills
·         Broad Multi-Vendor Product knowledge
·         Business case development skills
·         Experience in Maintenance, Network Operations and/or Technical Support activities
·         PMO/PMI and Six Sigma certification desirable.
·         Experience in Network Improvement initiatives and Operational Excellence desirable.
Recruitment Synopsis:
·         For the Operational Director to generate success in this role, she/he must fulfill:
·         Experience of delivering services, Customer facing role preferred.
·         Experience as Operations Director /Operations Manager in Managed Services for a major telecommunications provider an advantage, but similar experience will be taken into consideration.
·         Broad knowledge across multiple technologies (e.g. 2/3/4G, transmission, Core, IP etc.).
·         Business Performance Oriented with experience of negotiating KPIs and penalties.
·         Matrix management experience, with service delivery from multiple locations.
 How to Apply

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