Check your search results here

Banking Jobs in Nairobi, Kenya - KCB

Insurance Operations & Support Services Manager

The Position
Reporting to the Managing Director/ Principal Officer, KCBIA the position is responsible for ensuring a strong operational foundation and service delivery through the implementation of frameworks, and managing risks. The position shall manage and oversee teams responsible for the underwriting and claims activities, ICT systems, digital initiatives and projects.

Responsibilities

·         To develop and lead the implementation of the Insurance Operations and Support Services strategy in line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization, prudent cost and risk management.
·         Define, implement and maintain appropriate operations frameworks standards and principles across the business to maximize synergy, sharing of best practice and commercial benefit including quality assurance of the banks process environment.
·         Responsible for managing and coordinating all underwriting and claims activities in the Company, Risk assessment, business review, acquisition and retention of profitable business mitigating losses.
·         Champion the delivery of excellent customer service and utilize customer feedback to evaluate operational success and to initiate process or service improvements.
·         Provide leadership in the design of all the Company’s processes and procedures to ensure that there is an effective process management framework that focuses on the customer, and addresses the risks that are inherent in the business.
·         Ensure process improvement through the development and review of new/current processes, procedures and deployment of new technology that improves the efficiency of Insurance operations and/or the company as a whole.
·         Proactively manage all risk arising from operations by consistently applying the risk management framework across the company.
·         Ensure compliance with company policies, procedures, regulatory requirements and risk management for all claims operations under their management.
·         Provide oversight to the Information and technology unit, be responsible for ensuring seamless system operations, identify and implement initiatives that improve cycle time, increase capacity and/or reduce expenses to support growth of business.
·         Develop, implement and maintain a value adding regime of key performance indicators, business metrics and external benchmarking data that enables business decisions.
·         Provide effective project management leadership and methods to ensure that priorities are established, and undertake quality assurance on the implementation of new projects and business initiatives.
·         To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, KCB Group and other stakeholders, to ensure efficient delivery of business solutions.
·         Maintains a detailed and current understanding of the Insurance industry; (at a macro, current market structures, trends; enabling technologies regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
·         Lead, motivate, and continuously develop a credible high performing team.

Requirements

·         Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant Insurance professional qualifications. (CII)
·         Have at least 6 years management experience in insurance specializing in general insurance operations and must have:
·         Experience in a busy insurance operations department.
·         Experience in underwriting and claims management.
·         Proven experience in in analyzing and/or re-engineering business operations policies, process and procedures.
·         Experience in project management.
·         Broad and deep knowledge of departmental and enterprise-wide operations, products, programs, technology, distribution channels and competitive landscape.
·         Demonstrated ability to understand complex business strategies, identify opportunities for process redesign and improvement and conceptualize solutions.
·         Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
·         Have extensive knowledge of statutory and regulatory requirements processes, procedures and operations of insurance companies and brokers.
·         Excellent written and verbal communication skills, with the ability to effectively collaborate with other departments/stakeholders in the successful resolution of operational issues.
·         Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with ability to lead a team and foster a cohesive working environment.
·         Highest standards of personal conduct, professional performance and business ethics
How to Apply
The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 4th May, 2018
Only short listed candidates will be contacted.


Head Insurance Sales & Business Development

The Position
Reporting to the Managing Director/ Principal Officer, KCBIA the position is responsible for the leadership and management of the Sales and Business development unit’s profitability and growth targets whilst ensuring exemplary customer experience. The position is responsible for primarily driving the Agency’s Retail and Corporate business whilst managing client relationships to deliver products and services.

Responsibilities

·         To develop and lead the implementation of the sales and business development strategy in line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
·         Provide strategic leadership and management of the relationship and sales teams to deliver on the unit’s financial and performance targets.
·         Drive sustainable growth through the development and delivery of innovative, insurance solutions and products so as to meet customer requirements and achieve business objectives.
·         Act as an Insurance product sales specialist/point person to key/strategic customer relationships/ internal stakeholders, actively provide market inputs for product development and enhancement initiatives.
·         Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the KCB Group.
·         To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, Regional & Branch Managers and other stakeholders, to drive the development and delivery of business solutions.
·         Champion the delivery of excellent customer experience and provide first-class after-sales services and policy management.
·         Maintains a detailed and current understanding of the Insurance industry; (at a macro, current market structures, trends; enabling technologies regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
·         Ensure timely preparation of relevant reports and daily monitoring of the sales team performance, accounts to ensure debtors are within the approved limits, and taking remedial actions in line with policy.
·         Track trends and competitor activity and collate data on market, perform customer needs analysis, trends, and competitive analysis.
·         Maintain the quality of portfolio within stipulated internal and regulatory parameters.
·         Ensure compliance to the Company’s policies, procedures and regulatory requirements.
·         Lead, motivate, and continuously develop a credible high performing team.

Requirements

·         Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant Insurance professional qualifications. (CII)
·         Have at least 8 years management experience in insurance specializing in general insurance sales and managing sales team.
·         Have proven track record of attaining targets of business growth and profitability of insurance or annuity products.
·         A thorough knowledge of Insurance products, services and of regulatory requirements.
·         Excellent written and verbal communication skills, with the ability to lead and work well in a team environment.
·         Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with the ability to self-generate new business opportunities.
·         Strong leadership skills with demonstrated competences in championing high performance management.
·         Commercial outlook desire to generate revenue in cooperation with other entities of KCB Group Limited. Entrepreneurial / desire to succeed.
·         Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
·         Demonstrable ability to adapt and operate in a matrix management and reporting environment.
·         Highest standards of personal conduct, professional performance and business ethics
How to Apply
The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 4th May, 2018
Only short listed candidates will be contacted.
NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:
·         National I.D.
·         KRA Pin Card
·         Birth Certificate of self
·         Passport Photo (White Background)
·         NSSF Card
·         NHIF Card
·         Police Clearance Certificate (less than 5 Months old)
·         Academic and Professional certificates, including official transcripts
·         Certificates of Service from previous employers as applicable

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here