Customer Satisfaction & Quality Coordinator
About Schneider Electric – East Africa
Schneider Electric employs 170,000 people
worldwide. We are strong players in various end markets including buildings,
utilities & infrastructure, industry & machine manufacturers, data
centers and networks.
Job Accountabilities
Required Qualifications, Experience & Skillset
Key Responsibilities:
Required Qualification, Experience and Skill
set :
Primary responsibilities
Required Education, Experience and Skills
Key Responsibilities:
Required Qualifications,Experience and
Skills set:
Key Responsibilities:
Key Requirements:
Summary of Job:
Required Qualifications, Experience and
Skill set
Key Duties and Responsibilities
Required Qualifications, Experience and
Skill set
About Schneider Electric – East Africa
Schneider Electric is a global specialist
company in energy management and automation. At Schneider Electric we develop
technologies and solutions to manage energy and process in ways that are safe,
reliable, efficient and sustainable. The Group invests in research and
development in order to sustain innovation and differentiation, with a strong
commitment to sustainable development.
Job Purpose
· Piloting areas, defining adequate procedures for managing
the Customer Critical issues, in order to assure maximizing clients total
satisfaction.
· Developing, implementing and following up of the
improvements in the customer complaints management, survey, audit and ISO
processes within the country, Plans and communicates all aspects of CCMP
process improvement and quality, Leads and Sponsors quality initiatives as per
Schneider Quality policy to protect the customers & SE from the
consequences of the product malfunctions.
· Responsible for the Quality Management activities of
Recall projects. Builds the project quality plan and executes quality assurance
and control activities to ensure that project are well managed resulting in the
solutions meeting (and exceeding) all specifications, while maximizing the
client’s total satisfaction.
Job Accountabilities
· Ensures understanding of customers’ requirements / strong
sense to resolve customer problems
· Appropriately balance global standards against local needs
and practices
· Proactively puts in efforts to accomplish aggressive goals
& intervenes to remove obstacles
· Manage the robustness of Customer Complaints management
processes deploying all related directives to reach the required level of
maturity as per corporate guidelines in order to eliminate unsatisfactory
performance and improve value for Customer
· Establish procedures for maintaining high levels of
quality and customer satisfaction
· Manage quality issues and their resolution along its life
cycle and implements corrective actions where necessary
· Leading the Product Safety Alerts / Business Risk issues
handling ensuring implementation of Corrective and preventive actions
· Manage & maintain Recall projects actions as source of
enriching customer satisfaction to reach maximium Securing installed base
· Work collaboratively with Finance Business Partners &
Other partners to control & reduce Non-Quality Costs through ensuring all
methods / processes deliver the expected benefit to the bottom line
· Develop and maintain interfaces with the other parts of
the organization in order to ensure a consistency throughout the organization
and with other quality initiatives
· Support efforts participating in root-cause analysis and
other problem solving activities in order to identify corrective actions on
process and/or product improvements
· Stop and put an end to any process which would endanger
customer satisfaction or decrease internal performance on the basis of factual
measurements
· Represent quality organisation in country business reviews
· Ensure the Overall performance for Quality, and Customer
Satisfaction in all areas within the country
· Call and visit detractor customers turning them into
promotors within the country
· Follow up on ISO audit certification improvemnet points
· Ensure a customer centric organization and act as the
customer advocate throughout the corporation
· Act as the company ISO management representative
Required Qualifications, Experience & Skillset
·
University
degree in an engineering profession is preferable
·
5-7 years’
experience in Customer relation management
·
Prior
experience in electrical manufacturing environment preferred
·
Ability to
understand and plans for cross-cultural viewpoints in workplace interactions
·
Ability to
utilize company tools to achieve the required tasks to improve work efficiency.
·
Ability to
define / put in place medium and long term action plans in order to increase
customer satisfaction
·
Problem
solving capacity.
·
Ability to
make decisions based on facts where effective and efficient
·
Ability to
negotiate and come to an agreement with the customer by managing communications
through discussions and compromise.
How to Apply
Send your CV to Morgan.Banda@schneider-electric.com
with subject line: Customer Satisfaction & Quality Coordinator.
Applications will be reviewed on rolling basis and therefore candidates are
advised to apply ASAP.
Contractor
Account Manager
About
Schneider-East Africa
Schneider Electric is a global specialist
company in energy management and automation. At Schneider Electric we develop
technologies and solutions to manage energy and process in ways that are safe,
reliable, efficient and sustainable. The Group invests in research and
development in order to sustain innovation and differentiation, with a strong
commitment to sustainable development. Schneider Electric employs 170,000
people worldwide. We are strong players in various end markets including buildings,
utilities & infrastructure, industry & machine manufacturers, data
centres and networks
Schneider Electric Kenya seeks a Contractor
Account Manager. This position is accountable for sales to Contractors,
Panel Builders and Consultants.
Key Responsibilities:
·
Manage and
develop the existing accounts, as well as developing new business opportunities
in these areas.
·
Selling the
full Schneider Electric portfolio of Products into a diverse customer base,
such as Electrical Contractors, Consultants and panel builders.
·
Building
strong lasting relationships across matrix organizations
·
Act as the
focal point of contact for Schneider Electric.
·
Set up a
road map for his/her customers once consultation has taken place and work with
the decision makers to ensure the whole process is managed and a commercial
strategy is developed, implemented and monitored.
Required Qualification, Experience and Skill
set :
·
Undergraduate
degree with 5- 7 years working experience
·
A
background in working with partners within the power distribution industry
·
Sales
background in electrical engineering
·
Excellent
negotiation, communication, and organizational skills.
·
His/her
focus is to organize and setup his/her work in order to reach the sales target
given by his manager.
·
Good
business acumen and a strong interest in keeping up to date with construction
projects within the region
·
Ability to
build an environment and relationship of trust and credibility with customers,
understanding customer needs and goal alignment, developing rapport with key
contacts.
·
Ability to
understand the customer needs and to position their needs in the value chain
and competitive environment (market and competitors), in order to best promote
Schneider Electric in the local market.
·
Ability to
evaluate customer potential and to target customers (penetration,
attractiveness, accessibility), in order to best allocate resources, verify
opportunities and build customer action/business plan.
How to
Apply
Transport
& Customs Manager
About
Schneider-East Africa
Schneider Electric is a global specialist
company in energy management and automation. At Schneider Electric we develop
technologies and solutions to manage energy and process in ways that are safe,
reliable, efficient and sustainable. The Group invests in research and
development in order to sustain innovation and differentiation, with a strong
commitment to sustainable development. Schneider Electric employs 170,000
people worldwide. We are strong players in various end markets including
buildings, utilities & infrastructure, industry & machine
manufacturers, data centres and networks.
Job
Summary
Responsible for managing the transportation
department or unit or a company. Hires, trains, trucks, air and supervise
employees and manages scheduling of shipments. Including provide the assistance
to shipping/forwarder agencies for our customs process and correct tariff codes
identification. And this will include process improvement for transportation
and customs process to get more productivity and efficiency. Initiative ideas
on cost saving/reduction.
Primary responsibilities
Transportation
& Process Improvement
·
Oversee
transportation department, including its assets and employees.
·
Manages the
operational aspects of ongoing projects and serves as liaison between project
management and planning, project team, and line management.
·
Ensure customer
goods move from production through the supply chain, warehouse to the end user.
·
Supervise
air and ocean freight forwarding, global warehousing, transportation, reverse
logistics, surface transportation and supply chain solutions.
·
Establish
quality transportation services.
·
Develop
partnerships with outside carriers in shipping.
·
Plan and
implement budgets.
·
Utilize
services of less-than-truckload carriers and air-forwarders to handle
fulfillment shipments.
·
Supervise
scheduling of shipments.
·
Review financial
reports.
·
Manage
performance of branch employees with emphasis on productivity, efficiency, and
service delivery.
·
Lead all
distribution and transportation planning and strategic activities.
·
Recruit,
interview, select, train, motivate, coach, and mentor shipping clerks and
transport drivers [if any].
·
Assist in
the identification and implementation of continuous improvement opportunities
and customer satisfaction opportunities.
Custom
& Process Improvement
·
Manage,
direct, and monitor multiple customs brokerage teams on customs process and
improvement.
·
Plan,
execute, direct, and complete tax projects in a wide variety of industries.
·
Provide
innovative tax planning, consulting, and compliance expertise to our customs
brokerage and manage to budget.
·
Manage,
develop, train, and mentor staff on tax projects and assess performance for
engagement and year-end reviews.
·
Maintain
active communication with customs brokerage to manage expectations, ensure
satisfaction, make sure deadlines are met, and lead change efforts effectively.
·
To make
sure laws are enforced at any port of entry (e.g., borders, airports) into the
country.
·
To make
sure, for example, that items don’t make it into Thailand that aren’t allowed
in. The customs in charge [his/her] has to know what products are allowed in
and what products must be confiscated.
Required Education, Experience and Skills
·
Graduated
from Master Degree in any file [aboard is preferable]
·
Excellent
in communications both English & Kiswahili
·
At least 7
years working experience in :-
·
At least 4
years experience in transportation both local and cross-border
·
At least 4
years for warehouse & operations background
·
At least
2-3 years knowledge or experience on customs process/tariff
·
Could be
great to have a background on implementation and project management
·
Have an
experience on the SAP, Oracle, WMS, VMS, etc could be benefit
·
Required to
have a background on Operation Excellent [LEAN / Six Sigma / Kaizen], Process
improvements
·
Good to
have background in both In-house and 3PL logistics/transport
·
People
management – used to have a minimum 2-3 direct reports
·
Good
attitude and willing to start with “zero” to build up teams to achieve
company’s target
·
Independent
and confident
·
Strong in
Leadership & Supervisor & Presentation
·
Team player
How to
Apply
Prescription/Specifying
Engineer
About
Schneider-East Africa
Schneider Electric is a global specialist
company in energy management and automation. At Schneider Electric we develop
technologies and solutions to manage energy and process in ways that are safe,
reliable, efficient and sustainable. The Group invests in research and
development in order to sustain innovation and differentiation, with a strong
commitment to sustainable development. Schneider Electric employs 170,000
people worldwide. We are strong players in various end markets including buildings,
utilities & infrastructure, industry & machine manufacturers, data
centres and networks.
Schneider
Electric Kenya seeks
a highly qualified Prescription
Engineer to deploy all prescription actions with the
assigned consultants. The role will be responsible for Promoting
visibility of Schneider in the local consultant network while ensuring
achievement of the short-term & long-term project goals.
Key Responsibilities:
·
Deploy all
prescription actions with consultants assigned, in order to maximize the business
with them
·
Bring
Schneider solutions directly to customers and understand customers’ needs
·
Build and
secure relationship with Mechanical & Electrical (M&E) consultants in
East African Markets
·
Promote
visibility of Schneider in the local consultant network
·
Be a
technical expert for Power Consultation business unit
·
Align the
goals and strategies to accomplish short-term & long-term projects being
specified
·
Build
customer’s relationship with clear interaction and engagement
·
Have a
clear view of customer channel and create opportunities for solution deployment
·
Regularly
conduct training, coordinate with Marketing team to organize seminar/product
launching for consultant network
·
Regularly
update sales team on new knowledge of products, international/local standards
to improve technical competency of the team
·
Report
clearly on all activities as and when required
Required Qualifications,Experience and
Skills set:
·
University
degrees – Electrical Engineer
·
Minimum 7
years’ sales and prescription experience, preferably in Mechanical &
Electrical consultant business
·
Have
knowledge in project sales and project management
·
Proven
network reference with Mechanical & Electrical consultant network
·
Strong
knowledge on the design local and international standards
·
Good understanding
of Schneider-Electric’s products and competitors’ is an added advantage
·
Accreditation
and Affiliation with international Standards body and Engineering Institutes.
·
Able to
work independently and responsibly with minimal supervision
·
Willing to
travel frequently
·
Fluent in
spoken and written English
·
Good
presentation skills
How to
Apply
Manufacturing
Supervisor
About
Schneider-East Africa
Schneider Electric is a global specialist
company in energy management and automation. At Schneider Electric we develop
technologies and solutions to manage energy and process in ways that are safe,
reliable, efficient and sustainable. The Group invests in research and
development in order to sustain innovation and differentiation, with a strong
commitment to sustainable development. Schneider Electric employs 170,000 people
worldwide. We are strong players in various end markets including buildings,
utilities & infrastructure, industry & machine manufacturers, data
centres and networks
About the
role
Schneider Electric Kenya seeks a highly
qualified Manufacturing Supervisor to manage our low voltage switchboards
assembly line.
The individual will be Responsible for
management of assembly teams to meet customer needs in terms of cost, quality
and lead time and to drive continuous improvement. The ideal candidate will be
well-versed in all health and safety regulations, staff management &
evaluation and will also have aptitude in undertaking administrative tasks such
as reporting, budgeting etc.
Key Responsibilities:
·
Prepare and
schedule Monthly & weekly production plans
·
Ensure achievement
of production schedules in accordance with the objectives of cost, quality and
lead time, through daily supervision and job evaluation.
·
Execute
assembly tasks in line with the expected level of safety, quality, cost and
time.
·
Adjust
production schedule by undertaking load versus resource balance while utilizing
real time shop floor management systems in line with customer priorities and
variations in customer demand.
·
Enforce
safety & health rules & 5S throughout the manufacturing area and ensure
Occupational Safety & Health Administration standards and policies are
complied with.
·
Animate
daily Short Interval Meetings & define daily action plan/targets with
appropriate indicators and evaluation
·
Prepare
daily & monthly production reports.
·
Organize the
training needs of teams and manage the versatility in accordance with the
target defined.
·
Coordinating
with other functions of the organization to ensure seamless flow of operations.
·
Contribute
to the industrial processes improvement and Participate at investment proposals
definition to contribute to continuous improvement
·
Responsible
for standard management tasks that includes employees’ performance, discipline,
badging, development, engagement, absence, e.t.c.
·
Ensure good
employment relationship within the team.
·
Participate
in the Projects Kick Off and projects review meetings.
Key Requirements:
·
Bachelor’s
degree in Engineering-Electrical, Mechanical or Mechtronics
·
At least 5
years’ experience in manufacturing environment at supervisory level
·
Ability to
interpret technical drawings, layouts, Single line diagrams, specifications and
schematics
·
Effective
interpersonal, analytical and communication skills
·
Able to
work in a fast-paced environment and multi-task effectively while delivering
under pressure
·
Excellent
organizational and prioritization skills
·
Be able to
work within approved budget, develops and implement cost saving measures, and
Conserve organizational resources.
·
Self driven
and proactive
·
Ability to
use KPIs (Key Performance Indicators) to monitor industrial performance
How to
Apply
Enterprise
& Systems Account Manager
Schneider Electric is a global specialist
company in energy management and automation. At Schneider Electric we develop
technologies and solutions to manage energy and process in ways that are safe,
reliable, efficient and sustainable. The Group invests in research and
development in order to sustain innovation and differentiation, with a strong
commitment to sustainable development. Schneider Electric employs 170,000
people worldwide. We are strong players in various end markets including buildings,
utilities & infrastructure, industry & machine manufacturers, data
centres and networks
Summary of Job:
The ITD Enterprise and Systems Account Manager
is a quota carrying senior sales position principally responsible for achieving
the ITD Solutions and Large Projects sales target by generating new sales and
growing the company’s share of this solutions portfolio through Enterprise
accounts within the key market segments – Telco, Financial Services Industry
and Colo / Service Provider / Cloud Giants. The primary objective is to build
and establish strong and lasting relationships at executive level within these
specific segments and expand the reference into other segments to generate
incremental revenue. The Enterprise & Systems Account Manager is expected
to uncover and close opportunities in the East Africa Region, including Kenya,
Ethiopia, Tanzania and Uganda
Essential
Functions:
·
Uncover and
close Enterprise and Systems opportunities within the East African market,
·
Establish
and execute strategic plans for Accounts by segment, allocating and ensuring
achievement of revenue targets.
·
Maintain,
Develop and leverage relationships with CXO, IT and Facility management and
other key decision makers or influencers within targeted segments / accounts
·
Educate End
User accounts on Data Center trends and the full product portfolio of APC By
Schneider Electric products and push for the sale of total solutions.
·
Accurate
forecasting and revenue generation
Secondary
Functions:
·
Feedback
information on competition to increase our competitiveness
·
Leverage
other team members in our organization as well as channel partners and CE-firms
to Surround-the-Customer in our efforts to offer right solutions for the
clients needs
·
Attending
team conference calls
·
Work with
regional engineering team in creating integrated solutions that address complex
problems with
Required Qualifications, Experience and
Skill set
·
Bachelor’s
Degree Business/IT/Technical:
·
Experience
with required education – 5 – 7 years of related experience within market
segments & industry
·
Experience
without required education – 8 – 10 years of related experience within market
segments & industry
·
Solution-base
selling experience
·
Networking
– build and sustain an active network of both customer and internal company
contacts to understand business processes and opportunities. Identify key
decision makers, create and build relationships.
·
Drive for
Results – strong will to compete and win and achieve in business environment.
·
Outstanding
presentation skills required.
·
Must have
demonstrated negotiation skills, be a self-starter, and a strong closer.
Understanding of large business organizations and their buying cycles
How to
Apply
Customers
Projects Technical Leader
Schneider Electric is a global specialist
company in energy management and automation. At Schneider Electric we develop
technologies and solutions to manage energy and process in ways that are safe,
reliable, efficient and sustainable. The Group invests in research and
development in order to sustain innovation and differentiation, with a strong
commitment to sustainable development. Schneider Electric employs 170,000
people worldwide. We are strong players in various end markets including
buildings, utilities & infrastructure, industry & machine
manufacturers, data centres and networks.
About the
role
·
As Customer
Project team member, act as single point of contact for all technical topics,
manage technical project team and master technical risks.
·
Manage all
technical aspects of a complex solution (architecture, systems…) during project
execution: design, integration, testing, FAT, installation, commissioning,
warranty…
·
Define and
implement the adequate solution to fulfil customer requirements in terms of
technical performance, quality, costs and time; in compliance with the
contract.
·
Specify the
technical Solution and lead the technical coordination of all projects
stakeholders: Customers, other Schneider Electric entities,third parties,
contractors…
·
As
specialist in his Technical field, assist Execution Center management in
elaborating alternative/future solutions and resolving key technical issues.
Scope and
Environment
Large project technical teams located in
several sites / countries requiring collaboration with concerned managements,
countries, Business units, etc. …
International mobility and/or travels abroad (to visit customers, partners, suppliers and/or site operations)
International mobility and/or travels abroad (to visit customers, partners, suppliers and/or site operations)
Key Duties and Responsibilities
·
Perform and
get customer approval on basic and detailed design of integrated solutions. In
line with the contract (technical, time & performance requirements) and leveraging
Schneider Electric portfolio of products and systems, maximize project
profitability and manage technical risk.
·
Lead
technical discussion and clarification with the customer acting as key contact
person for all technical related topics. Under Project Manager leadership,
perform regular technical status reports and take part of meeting with the
customer. Prepare and conduct Factory Acceptance Tests (FAT) with the customer.
·
Master all
technical aspects of the Project: design, integration, testing, FAT,
installation, commissioning, warranty. Validate technical choices compliance
with the design (based on Technical Design Process). Manage stakeholders
involved in the execution. Work in close collaboration with PM & technical
leaders for sub-parts.
·
Insure good
project execution within allocated budget. Identify and anticipate potential
risks vs. agree budget. Identify and implement technical optimization to save
time and cost. Contribute to overall Project risk analysis, assess technical
risks and propose all necessary actions to avoid, mitigate or reduce its
impacts.
·
Identify
any potential changes vs. the contract or agreed design. Work closely with
Project Manage to specify the change and his implications including the
quotation until getting the variation order which will contribute to Project
Margin Improvement.
·
Master from
technical perspective all technical parts of the delivery sub-contracted to
external vendors in strong coordination with purchasing team. Implement clear
and meaningful scoping of subpart of project scope to insure effective progress
and completion monitoring
·
Manage the
whole technical teams involved on Project Execution. Agree with the PM and
implement the technical part of the project: schedule, organization of the
technical team, manage related costs and monitor the workload.
·
Alert on a
possible non-technical feasibility as soon as identified. Provide necessary
reporting to the PM and management.
·
Manage the
interface with the other departments from technical perspective: R&D, COE, Quality,
Process, Customer Satisfaction, Safety, Environment …
·
Take part
of Technical Leader Community of Practice within his Execution Center, globally
within Execution Center network and BUs. Identify, formalize, share and promote
lessons learned and best practices. Act as role model and/or coach of junior
TLs.
·
Support PM
for project team full compliance with Schneider-Electric processes, quality
instructions, safety requirements and governance principles.
·
Lead
Project technical team to correct any technical deviations or quality issues
occurring during project execution implementing quality process (G8D, …).
Required Qualifications, Experience and
Skill set
·
University
Degree in Electrical Engineering is a must
·
Master’s
degree in engineering is a must
·
5 years
leading technical projects or as Solution Application Engineer for large and
international Customer projects
·
5 years in
his technical field of expertise (ED, EA, ITB, ecoB, eHouse, …)
·
Proven
ability to lead with agility functional and remote technical team having
different fields of expertise
·
Able to
communicate in concise and synthetic manner complex technical issues/topics
·
Able to
take decisions in complex context based on imperfect/missing conditions
·
Fluent in
English
·
Another
language will be valuable
How to
Apply