Network Assurance Quality Analyst
Location: Nairobi,KE
Organization Name: Revenue Assurance
Brief Description
Responsibilities
Requirements
Responsibilities
Requirements
Responsibilities
Location: Nairobi,KE
Organization Name: Revenue Assurance
Department Description
We are pleased to announce the
following vacancy in the Revenue Assurance Department within the Risk Division.
In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below.
Reporting to the Principal Engineer –
NetworkAssurance, the position holder will provide assurance to the businesson
network quality of traffic on all network sites (2G/3G/4G/LTE)and
evaluateimpact on revenues and customer experience.
Responsibilities
·
To monitor and report on Network
KPI’s (Availability,Accessibility, Retainability, Mobility)
·
To Investigate and analyze, and
translate intopotential revenues loss on network anomalies noted.
·
To carry out Drive tests to ensure
customerKPI’s and ensure that regulators KPIsare met
·
To perform monthly and on demand
quality assurance and investigative product tests to assure functionality,
quality and billing.
·
To carry out Call drop analysis,
revenueimpact quantification and escalation to relevant team for resolution
·
To monitor Network Traffic statistics
in linewith voice and data campaigns to assure service availability,
capacityreadiness and revenue effect.
·
To analyze anomalies noted on Network
KPI’s toidentify possible root cause and escalate to relevant team and follow
up untilresolution on all quality of service issues noted.
·
To Attend to CAB meetings and update
the relevant teams in Revenue assurance to ensure monitoring during change
·
To perform Weekly Network capacity
andutilization monitoring and reporting.
·
To Track interconnect links capacity
and utilization to ensure they operate within set thresholds.
·
To ensure new technologies
integration and products are performing as per perceived plans and analysis on
revenue streams.
·
To Maintain updated Network topology
across all technologies (Mobile Data, Voice, SMS, Wimax, etc) and ensure risk
management team is updated on any changes i.e either additions or
decommissioning.
Requirements
·
A graduate with a degree in
Engineering or IT.
·
Have at least 2 years’ experience in
Telecommunications field, experience in access network is an added advantage
·
Knowledge in 2G/3G/4G/Wimax and the
related service in each of the Technology offers
·
Ability to analyze significant
amounts of data and information and be able to monitor and explain trends and
variances
·
Developed interpersonal and communication
skills
How to Apply
Solutions Integration & Testing
Location: Nairobi,KE
Organization Name: Solutions
integrations and Testing
Department Description: Technology
Enterprise Services
Brief Description
The job holder will be responsible
for ensuring quality and timely delivery of customer solutions through
integration of all network components and applications/services involved.
Responsibilities
·
Integrating various solutions
components in line with the solution design.
·
Ensuring that deployed solution meet
and exceed set quality benchmarks.
·
Participate in project management and
communication at all stages of deployment.
·
Thorough documentation of deployed
solutions
·
Smooth handover to support to ensure
seamless acceptance into in-life.
·
Continuously work with other teams to
streamline internal process to improve service delivery
·
Capture and add accurate customer
details in all support systems (NMS, CRM etc)
·
Provide customer solution
documentation depicting current situation before deployment and after
deployment
·
Maintain relevant accreditation and
certification
·
Continuous research and training to
improve speed, effectiveness and quality of deployment
·
Training in deployment of all new
services and solutions
Requirements
·
Degree in Computer Science or
Engineering related discipline
·
Accreditation in network or data
center services (Minimum CCNP Proficiency Level)
·
2-3 years experience in planning,
deployment and operation of an enterprise or service provider network
·
Sound IP routing and switching
skills.
·
Strong relationship building skills.
·
Project Management skills.
·
Software development and integration
skills
·
Sound product knowledge of the
business’ existing product portfolio.
·
Participation in service improvement
initiatives.
How to Apply
Public Sector – Account Relationship
Manager
Location: Nairobi,KE
Department Description
We are pleased to announce the
following vacancy in the Enterprise Sales & Retention – LE & Public
Department within the Enterprise Business Unit Division. In keeping with our
current business needs, we are looking for a person who meets the criteria
indicated below.
Brief Description
The Account Relationship Manager will
be responsible for Strategic Accounts (TML-Target Market List) within the
Public Sector and NGOs vertical. The key objective will be to drive and achieve
revenue targets through solution selling and segment propositions as well as
maitaining great customer relationship to sustain retention and service
experience.
Responsibilities
Customer Acquisition and Revenue
Growth
·
Identify growth prospects
(New/Up-sell/Cross-Sell) within the TML
·
Drive identification and adoption of
relevant segment propositions
·
Device strategic plans for
Relationship penetration and ensure implementation of tactical plans including
pipeline management.
·
Proactive Relationship performance
management and tracking
·
Grow Solution Sales within Public
Sector and NGOs TML; through acquisition and penetration.
·
Provide thought leadership and
Insights from customer engagements within the Public sector and NGOs Vertical.
Relationship & Baseline Retention
·
Develop and execute customer ring
fencing strategies in Public sector and NGOs Vertical
·
Stimulate existing prepositions
within Public sector and NGOs Vertical.
·
Develop strong relationships at CXO
level in government and wider Buying Centers to understand mid-to-long term
Public sector and NGOs objectives.
·
Churn Management in Public sector and
NGOs Vertical
·
Contract Management: Follow up on all
existing contracts & renewal.
·
Provide insight into the refinement
of customer journey processes
·
Timely response to customer
correspondence (not later than 24 Hrs.)
·
Flag potential escalations timeously.
Relationship Account Development
Planning
·
Formulate and manage customer
relationship through up-to-date Account Development Plans, opportunity road
maps, pipeline management and the entire sales cycle plan.
·
Leverage company assets (events &
activities) to nature relationship with key stakeholders (CXO & Buying
Centre).
Other Responsibilities
·
Achievement of set revenue billing
target.
·
Document Sales pipeline within the
SLA’s.
·
Accurately monitor accounts
performance on a weekly basis to ensure each account meets set thresholds.
·
Accurately monitor product
performance and contribution on a weekly basis to ensure balanced portfolio
management between strategic and organic growth.
·
Quarterly Service Review meeting for
each account.
·
Retain 100% of new revenue within FY
·
Ensure less than 1% churn at account
and revenue level
·
Execution loyalty and/or service
contract programs per month
·
Organize a Discovery/Innovation
workshop per Quarter,
·
Update Relationship development plans
(Market Trends, Penetration Index, Wallet Share, and Relationship-
·
Specific Initiatives) quarterly and
maintained in a central folder.
·
Ongoing development of relationship
matrices and engagement model for all accounts and industry influencers.
·
Deliver 2 Executive Sponsorship per
quarter.
·
100% adoption of SFA tool by the
sales team
·
Ensure timely and accurate use of SFA
for management of the sales cycle
·
Daily, Weekly and monthly reporting
of Relationship engagement activities feeding into the management report
·
Consistence weekly feedback to the
management on the market needs for the portfolio under management.
·
Achieve Unmatched Customer Experience
to Maintain Number 1 position in NPS
·
Achieve a customer satisfaction
rating of at least 95% as per internal measurement mechanisms
Additional Details
·
A minimum requirement of a Bachelor’s
degree
·
At least 3 years exposure/experience
in sales management for Public Sector and major corporate clients.
·
Be commercially savvy with a deep
understanding and demonstration of solution selling.
How to Apply