Branch Manager - Machakos
Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.
Key responsibilities
Qualifications
Key Responsibilities
Qualifications
Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.
Key responsibilities
·
Co-ordinate and supervise sales
of all line of Business products (through cross selling activities);
·
Overall responsible for branch
profitability;
·
Meet the various revenue targets
for all product lines as agreed with the businesses;
·
Manage franchise and maintain
excellent relations with independent Agents, Financial Advisors, brokers and
other channels within their territory;
·
Ensure branch can serve clients
of all lines of business and provide excellent customer service to existing
customers and prospective clients;
·
Recruit and develop Financial
Advisors, Unit Managers, and train various intermediaries to pursue sales of
all line of business products;
·
Ensure each branch can serve
clients of all Line of Businesses i.e. branch has cross functional
operations and customer service capabilities
·
Gather marketing intelligence
statistics to facilitate development of strategies to give the company a
competitive advantage;
·
Responsible for ensure proper
credit control management in the branch; and
·
General management and
administration of the branch office.
Key Performance Measures
Strategic Perspective
·
Total Revenue (per client)
·
# Products (per client)
·
Branch Profitability
·
Customer Satisfaction Index
·
Key Talent Retention
·
Persistency levels
Initiatives Perspective
·
Success of Single Distribution
within the region & branch
Operational Perspective
·
% of employees achieving targets
·
% FA training plans executed
·
% processes re-engineered to
serve the customers
·
% audit recommendations
implemented
·
% FAs trained on all product
lines
·
Revenue per FA
·
% Retention of high performing
FAs
Working Relationships
Internal Relationships:
·
Responsible for staff working
under this position
·
Required to liaise and work
closely with the other staff members in Commercial and other Business Units
External Relationships:
·
Britam customers
·
Insurance sector players
Qualifications
·
Bachelor’s Degree in a business
related degree. Masters’ degree is an added advantage.
·
5-7 years’ experience in a
similar position; 2-3 of which should be in a managerial capacity.
·
Professional qualification in
Insurance (ACII, FLMI or AIIK).
Essential Competencies
·
Deciding
and Initiating Action: Ensures key departmental objectives are met, takes
responsibility for decisions, actions, projects and people while focussing on
achievement of departmental results; takes initiative and works under own
direction; initiates and generates activity; makes quick, clear decisions with
limited information available which may include tough choices or considered
risks; decisions and actions takes into account possible impact on all parts of
the business.
·
Leading
and Supervising: Provides the department with a clear direction based
on the overall strategic intent of the organisation; motivates and empowers
others with a clear sense of purpose; creates a positive departmental climate
that fosters learning and development; acknowledge high potential talent; sets
and articulates the vision and values through own personal behaviour.
·
Persuading
and Influencing: Gains clear agreement and commitment from others by
persuading, convincing and negotiating to the benefit of the department,
promotes the organisational strategy during departmental conversations; makes
effective use of political processes to influence and persuade others; promotes
ideas on behalf of the department; makes a strong personal impact on others;
takes care to manage the department’s impression and brand on others.
·
Formulating
Strategies and Concepts: Works strategically to realise organisational goals
within the department; sets and develops departmental strategies; identifies
and develops positive and compelling visions of the department’s future
potential; takes account of a wide range of issues across, and related to, the
organisation; encourage others to take a strategic and long term view in terms
of the department’s future; communicates the organisational strategy, vision
and objectives effectively across all levels in the department.
·
Entrepreneurial
and Commercial Thinking: Keeps up to date with competitor information and
market trends; identifies business opportunities for the department; maintains
awareness of developments, changes, trends and possible risks in the
department’s structure and politics; demonstrates financial awareness; ensure
costs are monitored and controlled and thinks in terms of profit, loss and
added value.
·
Planning
and Organizing: Sets clearly defined
departmental objectives; plans activities and projects well in advance and takes
account of possible changing circumstances; identifies and organizes resources
needed to accomplish tasks; manages time effectively; monitors departmental
performance against deadlines and milestones.
How to Apply
Branch Manager - Kisumu
Job purpose
Responsible for sales of all lines of
business products within the branch catchment. The role holder will be the
responsible for branch activities.
Key Responsibilities
·
Co-ordinate and supervise sales of
all line of Business products (through cross selling activities);
·
Overall responsible for branch
profitability;
·
Meet the various revenue targets for
all product lines as agreed with the businesses;
·
Manage franchise and maintain
excellent relations with independent Agents, Financial Advisors, brokers and
other channels within their territory;
·
Ensure branch can serve clients of
all lines of business and provide excellent customer service to existing
customers and prospective clients;
·
Recruit and develop Financial
Advisors, Unit Managers, and train various intermediaries to pursue sales of
all line of business products;
·
Ensure each branch can serve clients
of all Line of Businesses i.e. branch has cross functional operations and
customer service capabilities
·
Gather marketing intelligence
statistics to facilitate development of strategies to give the company a
competitive advantage;
·
Responsible for ensure proper credit
control management in the branch; and
·
General management and administration
of the branch office.
Key Performance Measures
Strategic Perspective
·
Total Revenue (per client)
·
# Products (per client)
·
Branch Profitability
·
Customer Satisfaction Index
·
Key Talent Retention
·
Persistency levels
Initiatives Perspective
·
Success of Single Distribution within
the region & branch
Operational Perspective
·
% of employees achieving targets
·
% FA training plans executed
·
% processes re-engineered to serve
the customers
·
% audit recommendations implemented
·
% FAs trained on all product lines
·
Revenue per FA
·
% Retention of high performing FAs
Working Relationships
Internal Relationships:
·
Responsible for staff working under
this position
·
Required to liaise and work closely
with the other staff members in Commercial and other Business Units
External Relationships:
·
Britam customers
·
Insurance sector players
Qualifications
·
Bachelor’s Degree in a business
related degree. Masters’ degree is an added advantage.
·
5-7 years’ experience in a similar
position; 2-3 of which should be in a managerial capacity.
·
Professional qualification in
Insurance (ACII, FLMI or AIIK).
Competencies
·
Deciding
and Initiating Action: Ensures
key departmental objectives are met, takes responsibility for decisions,
actions, projects and people while focusing on achievement of departmental
results; takes initiative and works under own direction; initiates and
generates activity; makes quick, clear decisions with limited information
available which may include tough choices or considered risks; decisions and
actions takes into account possible impact on all parts of the business.
·
Leading
and Supervising: Provides the department with a clear direction based on
the overall strategic intent of the organisation; motivates and empowers others
with a clear sense of purpose; creates a positive departmental climate that
fosters learning and development; acknowledge high potential talent; sets and
articulates the vision and values through own personal behaviour.
·
Persuading
and Influencing: Gains clear agreement and commitment from others by
persuading, convincing and negotiating to the benefit of the department,
promotes the organisational strategy during departmental conversations; makes
effective use of political processes to influence and persuade others; promotes
ideas on behalf of the department; makes a strong personal impact on others;
takes care to manage the department’s impression and brand on others.
·
Formulating
Strategies and Concepts: Works
strategically to realise organisational goals within the department; sets and
develops departmental strategies; identifies and develops positive and
compelling visions of the department’s future potential; takes account of a
wide range of issues across, and related to, the organisation; encourage others
to take a strategic and long term view in terms of the department’s future;
communicates the organisational strategy, vision and objectives effectively
across all levels in the department.
·
Entrepreneurial
and Commercial Thinking: Keeps up to date with competitor information and market
trends; identifies business opportunities for the department; maintains
awareness of developments, changes, trends and possible risks in the
department’s structure and politics; demonstrates financial awareness; ensure
costs are monitored and controlled and thinks in terms of profit, loss and
added value.
·
Planning
and Organizing: Sets clearly defined departmental objectives;
plans activities and projects well in advance and takes account of
possible changing circumstances; identifies and organizes resources needed to
accomplish tasks; manages time effectively; monitors departmental performance
against deadlines and milestones.
How to Apply