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Jobs and Vacancies in Britam, Kenya

Branch Manager - Machakos

Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.

Key responsibilities

·         Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
·         Overall responsible for branch profitability;

·         Meet the various revenue targets for all product lines as agreed with the businesses;
·         Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
·         Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
·         Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
·         Ensure each branch can serve clients of all Line of Businesses  i.e. branch has cross functional operations and customer service capabilities
·         Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
·         Responsible for ensure proper credit control management in the branch; and
·         General management and administration of the branch office. 
Key Performance Measures
Strategic Perspective
·         Total Revenue (per client)
·         # Products (per client)
·         Branch Profitability
·         Customer Satisfaction Index
·         Key Talent Retention
·         Persistency levels
Initiatives Perspective
·         Success of Single Distribution within the region & branch
Operational Perspective
·         % of employees achieving targets
·         % FA training plans executed
·         % processes re-engineered to serve the customers
·         % audit recommendations implemented
·         % FAs trained on all product lines
·         Revenue per FA
·         % Retention of high performing FAs

Working Relationships
Internal Relationships:
·         Responsible for staff working under this position
·         Required to liaise and work closely with the other staff members in Commercial and other Business Units
External Relationships:
·         Britam customers
·         Insurance sector players

Qualifications

·         Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
·         5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
·         Professional qualification in Insurance (ACII, FLMI or AIIK).
Essential Competencies
·         Deciding and Initiating ActionEnsures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
·         Leading and SupervisingProvides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
·         Persuading and InfluencingGains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.

·         Formulating Strategies and ConceptsWorks strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
·         Entrepreneurial and Commercial ThinkingKeeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
·         Planning and Organizing: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.
How to Apply


Branch Manager - Kisumu
Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.

Key Responsibilities

·         Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
·         Overall responsible for branch profitability;
·         Meet the various revenue targets for all product lines as agreed with the businesses;
·         Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
·         Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
·         Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
·         Ensure each branch can serve clients of all Line of Businesses  i.e. branch has cross functional operations and customer service capabilities
·         Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
·         Responsible for ensure proper credit control management in the branch; and
·         General management and administration of the branch office.
Key Performance Measures
Strategic Perspective
·         Total Revenue (per client)
·         # Products (per client)
·         Branch Profitability
·         Customer Satisfaction Index
·         Key Talent Retention
·         Persistency levels
Initiatives Perspective
·         Success of Single Distribution within the region & branch
Operational Perspective
·         % of employees achieving targets
·         % FA training plans executed
·         % processes re-engineered to serve the customers
·         % audit recommendations implemented
·         % FAs trained on all product lines
·         Revenue per FA
·         % Retention of high performing FAs
Working Relationships
Internal Relationships:
·         Responsible for staff working under this position
·         Required to liaise and work closely with the other staff members in Commercial and other Business Units
External Relationships:
·         Britam customers
·         Insurance sector players

Qualifications

·         Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
·         5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
·         Professional qualification in Insurance (ACII, FLMI or AIIK).
Competencies
·         Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
·         Leading and SupervisingProvides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
·         Persuading and InfluencingGains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
·         Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
·         Entrepreneurial and Commercial ThinkingKeeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
·         Planning and Organizing: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones. 
How to Apply

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