Head of Trade Marketing
Region:Nairobi
The Head of Trade
Marketing and Acquisition will create, drive and manage all promotional
activity within the distribution & sales channel. They will also
pro-actively drive the brand and ground level animations.
Responsibilities
Requirements
Responsibilities
Requirements
Key Duties and Responsibilities
Qualifications
Region:Nairobi
Reporting to: Director-
Sales & Distribution
Band: 4.2
Department:Mobile Sales
Role Purpose:
Responsibilities
·
Strategically
implement and supervise trade marketing initiatives in all the regions
·
Grow and
retain acquisitions within the regions as well as managing quality of the
acquisition
·
Budget
ownership for all trade marketing activities
·
Create all
merchandise and in-store collateral
·
Create,
build and manage mass market/trade marketing animations and road shows
·
Pro-actively
seek to maximize SIM, devices and electronic airtime, profile and take-up.
·
Creation of
brand strategy and positioning
·
Enforce processes
and procedures for customer sign-up
·
Work hand
in hand with the Regional Sales team and giving them appropriate business
advice and support
Requirements
·
Bachelor’s
degree in Marketing or related field from a recognized institution
·
Experience
in similar position from a reputable organization (minimum 5+ years)
·
Clear FMCG
experience
Professional Skills:
·
Strong
market perception and understanding to select actions with the highest chances
of success and growth
·
Good
knowledge of product marketing basics: marketing mix, exploiting market
research materials
·
Excellent
communication / presentation skills (oral & written)
How to Apply
This position is open
to Kenyan citizens only.
If you fit the required profile, please apply highlighting how your
qualifications, experience and career aspirations match the requirements for
this position.
Mobile Financial Services
(MFS) – Business Development Manager
Region:Nairobi
Reporting to: Head of Marketing – MFS
Band:4.1
Department:MFS
Role Purpose:
To perform business development for MFS and
support the enterprise team in regards to selling MFS products into various
industry verticals within and outside Kenya. The person will be responsible for
managing the development of MFS channels, eco-systems, merchant networks,
paybill and pay for goods partners.
The role will be responsible for the
appointment and management of partners. The person will analyse, prioritize and
deliver against MFS business growth opportunities within a strategic framework.
Responsibilities
·
Develop and
manage the Business Development strategy to ensure growth and development of
existing and any new services, including but not limited to pay bill, merchant
payments, agent network, banking partners and e-commerce payments.
·
Research and
screen potential MFs opportunities and advice on which ones need to be pursued
further- included in the Strategy Road Map.
·
Develop,
foster and maintain effective relationships with various businesses through the
stake holders.
·
Manage the
development and execution of contracts and processes. Ensure that all
negotiations are completed by the under the scope of Telkom Kenyas guidelines.
·
Research
MFS opportunities and advice on which ones need to be pursued further- included
in the Strategy Road Map.
·
Provide
regular management briefings minimum in a monthly status forum both written or
in person on channel, competitor and overall market.
·
Following
up new business opportunities and setting up meetings/Communicating new product
developments to prospective clients taking from end to end.
·
Manage and
communicate the full pipeline of opportunities being pursued and commutate the
status regularly (monthly) to the MFS management team .
Requirements
·
Degree in
Marketing or other relevant field (or equivalent).
·
5
years hands on experience in Business Development in a highly competitive
commercial environment, MFS experience preferred.
·
Have strong
business/financial acumen with experience developing metrics and pricing and
compensation programs.
·
Relevant
post graduate diploma or degree, Marketing/commercial focus preferred
·
Swahili
& English (fluent)
Professional Skills:
·
Sales
Management – experience with management of large sales teams achieving targets
·
Partner
Management – delivery of results through partners and SLA’s
·
Customer
focused – passionate about delivery of results to internal and external
customers
·
Commercially
astute – solid understanding of market, competitor, & customer
·
Strategically
Oriented – solid understanding of the integrated set of products and services
included within the MFS portfolio; able to identify opportunities and define
and implement these opportunities into reality
·
Strong
Analytical skills – able to assess reports, identify issues, root cause, and
recommend solutions, expert spread sheet skills a distinct advantage.
·
Financial
Management – develop and manage budgets, drive down costs wherever possible.
·
Presentation
and communication skills – superior, both written and oral. Experience in
report writing an advantage, expert word processor and PowerPoint skills a
distinct advantage.
How to Apply
This position is open to Kenyan citizens only.
If you fit the required profile, please apply highlighting how your
qualifications, experience and career aspirations match the requirements for
this position.
Manager –
Carrier Technical Support
Region: Nairobi, Kenya
Reporting
to: Deputy CTO
Department: Technology Division
Role
Purpose:
To be the key coordinator of Carrier Services
Projects and Faults management cycle within Technology Division for all carrier
customers. This involves coordinating all Carrier surveys and implementations
(to ensure they are delivered as per SLA with Technology), developing
improvement plans for problematic links and service inventory documentation in
order to meet customer service level requirement while delivering serving
excellence.
Key Duties and Responsibilities
·
Coordinate
all Carrier Service Implementation requirements end to end within Technology
Division (From feasibility to implementation and handover process)
·
Create and
update inventory of Carrier customers link (all details including service
designs)
·
Coordination
with Technology Fault Mgmt. teams: Enterprise Technical support (ETS) , Network
Management Center (NMC) and Operations& Maintenance (O&M) to ensure all
customer complaints are attended to and resolved within SLA. Mediate in case of
delays by either party and thus reduce TTR.
·
Reduce
customer churn due to technical faults – target 5% of Carrier customers (15
services) per quarter.
·
Prepare
overall weekly, monthly and quarterly Fault Management reports for ETS &
NMC
·
Prepare
reports of achievements against targets, and recommendations for improvement
based on Projects (Surveys and Implementations) and Faults.
·
Documentation
of all customer setups (all service activation Documents, Service Design
Diagrams provided during Handover of services) and have the ETS and NMC teams
fully understand end to end setup details for all customer links.
·
Develop and
document Improvement plans for problematic links.
·
Projects
and Services Review meetings with Carrier Services on weekly basis &
monthly basis
·
Complete
trainings on schedule internal trainings and staff development program.
Qualifications
·
BSC degree
in IT, Computer Science, Engineering, Telecommunications or any-related
technical degree from a recognized institution.
·
2-3 years
and above experience in a senior support role within the telecommunication
industry.
Professional
Knowledge
·
Experience
with managing Enterprise and Wholesale customers’ expectations including
project and Fault management
·
Problem
solving, troubleshooting and analytical thinking
·
Ability to
multi-task in a high pressured, time critical environment.
Professional
Skills:
·
Planning
,organizing and pro-active approach
·
Team-work,
communication and co-operation
·
Self-motivated
person able to work under minimum supervision
·
Customer
focused, Team player, Efficient and results oriented
·
Willing to
work a flexible schedule to meet 24/7 business requirements
This position is open to Kenyan citizens only.
How to
Apply
If you are up to the challenge & fit the
required profile, please apply highlighting how your qualifications, experience
and career aspirations match the requirements for this position.
Application should be sent by latest 5th April
2018, please provide an updated Curriculum Vitae (CV) including details of your
current telephone contacts and names of three referees.
Apply through recruitment@telkom.co.ke and ensure
the job title is quoted on the subject field.