National Bank of Kenya
Job Ref No. HR/029/18
Position Scope: The relationship manager is required to market and manage Large
Commercial Business customer relationships through a pro-active and
consultative approach with detailed understanding of customers’ business (es)
to offer sustainable business solutions.
Job Ref No. HR/029/18
Position Title: Relationship
Manager, Large Commercial
Available Positions: One (2)
Division: Corporate Banking Division
Reporting to: Head Commercial Banking
Key Responsibilities:
·
Evaluate new and existing customer
applications for credit and offer advise on suitability of solution and risk
acceptance (review applications against approved Product Development Documents,
Departmental Operating Instructions and National Bank Policies and standards).
·
Initiate marketing and credit calls
with existing and potential customers while keeping a record of all customer
calls.
·
Initiate periodic review of accounts
under his/her portfolio
·
Manage the existing Liability portfolio
to protect the Banks exposure and maximize returns in a manner consistent with
Corporate Banking strategy and in line with the Bank’s policy.
·
Aggressively market for Liabilities
from new and existing clients and manage the acquired portfolio.
·
Monitor Liability trends and overall
pricing of deposits in line with the strategy for department.
·
Ensure adherence to anti money
laundering guidelines/principles and keep alert to the risk of money laundering
and support in the Banks efforts in combating it.
·
Responsible for identifying your
customers, knowing your customer, reporting suspicious transactions or attempts
and safeguarding records thereof.
·
Evaluate risks associated with
individual transactions, products and customers on an ongoing basis e.g. excesses
·
Analyse and review Company
financials, Company Management Documents and associated risks for purposes of
providing recommendations for Credit Applications.
·
Liaise with Credit Department to
recommend appropriate facility/structure/product solutions to meet individual
customer needs.
·
Provide feedback to Bank Management
and stakeholders with respect to customer requirements, Bank products, customer
Queries etc.
·
Foster effective working partnerships
with corporate staff and other partners with a view to grow the business.
Skills & Experience:
·
A Bachelor’s degree in a business
related field
·
At least Eight (8) years experience
in Business / Commercial Banking relationship management of which five (5) must
be in management level.
·
Good knowledge of Banks products,
services, procedures and policies, especially KYC & Anti-Money Laundering
procedures.
·
Formal training in relationship
management & credit/lending knowledge is an added advantage
·
Experience in a sales /customer
service environment will be an added advantage
·
Strong negotiation, persuasion &
presentation skills
·
Good interpersonal &
communication skills (oral & written)
·
Customer oriented & team player
·
Demonstrate high integrity and
ethical standards
How to Apply:
If you believe you meet the criteria
given above, please submit your application with a detailed CV, stating your
current position, current gross salary, e-mail address and telephone contacts
quoting the job title/reference in the subject field to:
recruitment@nationalbank.co.ke by 20th March 2018.
Position
Title: Mobile Banking Manager – Acquisition
Job Ref No. HR/023/18
Available
Positions: One (1)
Division: Retail Banking
Reporting to: Head, Alternate Channels &Cards
Position
Scope: The successful candidate will
be responsible for the recruitment of customers through the mobile and digital
channels, drive bulk acquisition strategies and funding of the accounts through
seamless on boarding, customer education and customer engagements via marketing
campaigns.
The manager will seek partnerships
with third parties that can aid achievement of the goal.
Key
Responsibilities:
·
Develop processes for bulk
acquisition of accounts and marketing plans in line with the Mobile banking
strategy.
·
Optimally drive funding of the newly
acquired accounts.
·
Define and plan Mobile and Digital
enhancements to promote uptake.
·
Engage key institutions and strategic
partners to drive digital accounts sales through their outlets.
·
Relationship management of partner
institutions and strategic partners for optimal acquisition through their
partnerships.
·
Manage mobile and digital product
sales presentations and trainings within and without the bank.
·
Develop and agree on key KPIs for
Mobile and Digital account products, measure result against KPI and develop
action plans to address shortfalls.
·
Manage projects on the roll out of
new digital account acquisition technologies by drawing Product papers,
Carrying out UAT and OATs and daily monitoring of channel function.
Key
Performance Indicators
·
Number of digital accounts opened.
·
KYC, AML and monitoring other risk
parameters.
·
Product Profitability
·
New accounts funding.
·
Digital accounts activation versus
attrition
·
Excellence in customer experience
during on boarding.
Education,
Skills & Experience:
·
An undergraduate degree in a business
related field from a recognized University.
·
MBA an added advantage
·
At least three (3) years experience
in Banking
·
Excellent communication skills
·
Strong background in product
development and roll out, partner relations and change management.
·
Excellent interpersonal and team
management skills.
How to Apply:
If you believe you meet the criteria
given above, please submit your application with a detailed CV stating your
current position, current gross salary, e-mail address and telephone contacts
quoting the job title/reference in the subject field to:
recruitment@nationalbank.co.ke by 16th March 2018
Position
Title: Business Development Manager Credit Cards
– Acquisition
Job Ref No. HR/027/2018
Available
Positions: One (1)
Division: Retail Banking Division
Reporting to: Head, Card & Alternate Channels
Position
scope: The successful candidate will be
responsible for issuing Credit Cards as budgeted while ensuring the credit card
products are competitive, profitable and functioning as promised to the
customer.
To achieve the objectives, engagement
of third parties e.g. vendors, Visa etc and tracking product and process KPIs
will be managed on a day to day basis.
Key
Responsibilities
·
Develop new products and drive Credit
Card acquisition and marketing plans in line with the card business strategy.
·
Optimally drive growth in new Credit
Card customer acquisition and activations.
·
Define and plan Credit Card product
enhancements to promote issuance and usage.
·
Engage strategic partners to drive
credit card uptake through their institutions.
·
Relationship management of high net
worth Credit Card customers, institutions and third parties involved offering
the card product to the customer.
·
Manage card product sales
presentations and trainings within and without the bank.
·
Develop and agree on key KPIs for
each Credit Card product, measure result against KPI and develop action plans
to address shortfalls.
·
Manage projects on the roll out of
new Credit Card products.
·
Drive bank sales staff productivity
in credit card issuance
Education,
Skills & Experience
·
A Bachelor’s degree in a business
related field from a recognized University.
·
MBA an added advantage
·
Excellent communication skills
·
Demonstrate hands on experience on
card product development.
·
Strong background in product
development and roll out, partner relations and change management.
·
Comprehension of the Card’s
Regulations from a local and international standpoint
·
Excellent interpersonal and team
management skills.
How to Apply:
If you believe you meet the criteria
given above, please submit your application with a detailed CV stating your
current position, current gross salary, e-mail address and telephone contacts
quoting the job title/reference in the subject field to:
recruitment@nationalbank.co.ke by 16th March 2018
Position Title: Mobile Banking Manager – Portfolio
Job Ref No. HR/024/18
Available
Positions: One (1)
Division: Retail Banking
Reporting to: Head, Alternate Channels & Cards
Position
Scope: The successful candidate will be
responsible for exponential growth of numbers of Mobile and Wallet transactions
in order to derive commensurate NFI, build customer engagement via self service
and grow other bank products via cross selling and up selling.
Key
Responsibilities:
·
Develop new Mobile functions and
marketing plans in line with the Bank Mobile and Digital Banking strategy.
·
Develop and implement strategies for
maximizing revenue generation through cross sell routes, customer / channel /
process / partnership management.
·
Optimally drive growth of Mobile
Banking transactions via Advertising, Customer education and promotional
activities.
·
Define and plan Mobile and Digital
Banking enhancements to promote usage.
·
Develop strategic alliances with
tactical partners to drive usage.
·
Relationship management of
institutions and third parties that can drive active usage of Mobile and
Digital banking services.
·
Design and implement excellent
customer service programs .e.g. Trainings, Customer support, Feedback
Management, Attrition management etc.
·
Cross sell other bank products to the
Digital and Mobile banking base.
Key
Performance Indicators
·
Number of transactions per active
customer.
·
Activating legacy dormant mobile and
digital accounts
·
Mobile and Digital Banking
Profitability
·
Excellence in customer experience
when utilising Mobile and Digital services
·
Activation and utilisation rates
·
Customer Retention versus attrition
Education,
Skills & Experience:
·
An undergraduate degree in a business
related field from a recognized University.
·
At least three (3) years experience
in Banking
·
Exposure in Mobile and/or Digital
Banking
·
Excellent communication skills
·
Strong background in product
development and roll out, partner relations and change management.
·
Excellent interpersonal and team
management skills.
How to Apply:
If you believe you meet the criteria
given above, please submit your application with a detailed CV stating your
current position, current gross salary, e-mail address and telephone contacts
quoting the job title/reference in the subject field to:
recruitment@nationalbank.co.ke by 16th March 2018
Applications received after the set
deadline will not be considered and only shortlisted candidates will be
contacted for the next stage/s of the process.
National Bank of Kenya is an Equal
Opportunity Employer.
Canvassing will lead to automatic
disqualification.