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Jobs and Vacancies in PowerGen Nairobi, Kenya

PowerGen Renewable Energy

Job Vacancy: Senior Engineering Associate
 
Job Location: Nairobi
 
Employment Type: Permanent

Job Description: PowerGen Renewable Energy is a micro-grid developer, implementer, and operator in East Africa, reshaping the prevailing rural electrification model in the region.


PowerGen is creating an African energy system that utilizes clean, renewable energy and smarter grids to deliver power to all.

PowerGen is hiring a Senior Engineer to manage a team and support in the design and deploy solar systems, grid extensions and micro-grids throughout the region. If you want to be at the backbone of a fast-growing renewable energy organization in East Africa, this job is for you.

You will be responsible not only for the designing of solar systems, micro-grid systems and Grid extensions, but also for seeing projects through to completion and interface with other project execution teams.

Your Team:

As the Senior Engineer you will be a member of the Engineering team. This team is one of the four Project Executional Teams, and you would work closely with the other teams (Supply Chain, Installation and Production) to ensure successful delivery of projects.

You will report to the Engineer Manager and work closely with other graduate engineers and  Engineering Associates to cover the team’s principal responsibilities of power generation design, distribution design, technical analysis, technical recommendation and Bills of Material creation.

A significant component of the job requires utilization of PowerGen’s ERP system (NetSuite) to generate the Bills of Materials for the various Projects and Micro-grids.

What You’ll Make Happen
·                     Support in Designing solar systems and Low Voltage distribution networks to suit the needs of EPC projects and off-grid communities based on data received input from Project Execution or Project Managers.
·                     Provide technical specifications for purchasing equipment and materials.
·                     Support in preparing BOMs and drawings for various projects.
·                     Coordinate with the Installation team to ensure successful implementation of all projects.
·                     Support in as-built BOMs and drawings for various contractor sites.
·                     Support in analytical work in such is a way that is communicable to your clients and colleagues.
·                     Support Project Execution in site surveys, reporting, inspection and commissioning of solar systems around East Africa.
·                     Ensure that mini-grids are designed and deployed in adherence to required mini-grid standards
What Excites You
·                     A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged.
·                     Working in the renewable energy sector.
·                     Having autonomy to implement your creative solutions – not just coming up with ideas, but possessing the commitment and skill to implement them.
·                     Opportunity to grow and develop a passionate and committed team.
·                     Having the opportunity to manage a product or a project from concept to actual product or commissioning.
·                     Passion for organization, details, process generation and precision in all you do.
You Already Have
·                     4-6 years’ work experience in East Africa.
·                     University degree in Electrical, Mechatronics, or Energy or related Engineering field.
·                     Member of the Engineering Board of Kenya.
·                     Member of the Institution of Engineers of Kenya.
·                     Experience at an early-stage, rapidly growing company and managing a growing team.
·                     Excellent communication skills, both verbal and written.
·                     Passion for engineering technical systems, and the ability to quickly learn electrical systems.
·                     Expert AutoCAD skills required.
·                     Work experience in East Africa or another emerging market.
·                     Proven strong client management skills.
·                     Some Experience in the energy, clean tech or utility sectors will be an advantage.
·                     Advanced proficiency in Microsoft Office, especially Microsoft Excel.
·                     Fluency in English and Swahili, both in written and oral communication.
·                     Experience working in the Kenya Electric Utility sector will be an added advantage
·                     Valid Drivers’ License.
·                     Intelligence and eagerness to learn.
·                     Strong organizational skills and attention to detail a must.
·                     Enthusiasm in working for the field of renewable energy!
·                     Experience using software’s like Homer, Netsuite or Xendee will be an added advantage.
How to Apply

CLICK HERE to apply online

Job Vacancy: Customer Engagement Associate
 
Job Location: Kericho
 
Employment Type: Permanent

Job Description: PowerGen Renewable Energy is a micro-grid developer, implementer, and operator in East Africa, reshaping the prevailing rural electrification model in the region.  


PowerGen is creating an African energy system that utilizes clean, renewable energy and smarter grids to deliver power to all.

Customers are at the center of PowerGen’s business model.  First, PowerGen must select and connect the best potential customers.  

Armed with proprietary customer data collected by PowerGen surveyors, the Grid Development team needs to choose which customer to connect to our micro-grids.  

Once they are connected, the Grid Operations team must exceed expectations and provide excellent customer service to maintain customers given alternative energy sources and providers.

PowerGen is working to move beyond basic service to provide premier customer service and engagement throughout our relationship with customers.  

Managing current customers involves quickly resolving all customer complaints as they arise, but is primarily focused on proactively engaging customers to improve their service quality and overall experience.  

There is a continued focus across the company to drive customer engagement projects to improve customer satisfaction and energy use.  

Some projects include: customer outreach methodology and execution (by phone, in person, surveys, etc.), electricity tariff education and marketing campaigns, strategies for detecting and discouraging fraud, improved customer selection criteria, etc.

As a Customer Care Associate, you will be a key member of the PowerGen Kenya Customer Care Team, focusing on supporting our East African customers who use electricity from our micro-grids each day.  

You will report to Associate manager of Customer Engagement and you will work with all existing PowerGen customers.

A more complete – but by no means exhaustive – list of responsibilities is provided below:
 
What You’ll Make Happen:
·                     Providing post-installation customer service to micro-grid customers via phone and online channels as well as in-person through customer engagement site visits.
·                     Gathering information on current micro-grid issues and creating an Operations & Maintenance (O&M) ticket for each issue escalating it to the PowerGen maintenance team when necessary.
·                     Following up on all issues with customers, the PowerGen team, and external partners as necessary until each case is resolved.
·                     Assisting with data gathering on the performance and customer behavior of PowerGen’s operational micro-grids.
·                     Tracking OIRs and preparing reports for management on grid operations, customer feedback and other data.
·                     Coordinating logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
·                     Supervising and training other team members during any and all of the above areas as needed.
·                     Completing customer surveys and other data gathering.
·                     Train customers on energy use, payment systems, and issue troubleshooting.
What Excites You:
·                     A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged
·                     Working both in the office and in the field
·                     Contributing to rural electrification in East Africa
·                     Building a clean energy future
·                     A passion for organization, details, and precision in all you do
You Already Have:
·                     University degree in related field
·                     2+ years’ relevant work experience in customer service, call center or similar field
·                     Willingness to work in shifts
·                     Fluency in Kiswahili and English, both in written and oral communications
·                     Passion for serving and engaging customers
·                     Knowledge of the energy, clean tech or utility sectors
·                     Advanced proficiency in Microsoft Office, with exceptional Microsoft Excel skills
·                     Excellent written and oral communication skills, as well as strong interpersonal skills
·                     Practiced flexibility to lend a hand wherever needed
·                     Enthusiasm in working for the field of renewable energy!
Benefits and Compensation: A competitive package including annual compensation, performance bonuses, health insurance, professional development and team building events. And you'll be working with a dynamic team of brilliant people passionate about electrifying East Africa!

How to Apply


CLICK HERE to apply online

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