Regional Manager
We are pleased to announce the following vacancy inthe SME and
Enterprise Regional Operations Departmentwithin the Enterprise Business Unit
Division. In keeping with our current business needs,we are looking for a
person who meets the criteria indicated below
This will involve growing the SME revenue, reducing customer
churn and ensure seamless end to end service delivery to the SME sector
customers. Additionally, together with the regional sales & operations
team, support the execution of the SoHo strategy in line with the business
ambition.
Roles
·
Manage the SME and County Business
acquisition and growth plans through the direct sales force, agents as well as
dealers
·
Formulate and review the reporting
tools to ensure effective performance management of both staff, agents and
dealers managed.
·
Review territory reports and dealer
performance reports from territory managers and formulate strategies to improve
performance.
·
Coordinate all in life customer
service delivery activities
·
Mentor, coach and lead territory
managers, agents and partners to enable them realize their full potential with
clear development plans for each manager.
·
Coordinatedevelopment of an audit
plan and the parameters to assess to identifyopportunities in the market.
·
Revenue and organic growth targets
for SME are achieved.
·
Achievement of the NPS target score
for the customers through the agreed CARE initiatives
·
Solutions, orders and projects for
SME customers are fulfilled as per predefined SLA which is measured using the
Order Fulfillment SLA Tracker
·
Attract, develop and retain right
people as demonstrated by lateral and growth opportunities for staff within the
region
·
Keep track of partners’ fulfilment of
contractual obligations and ensure Safaricom is providing the required support
for them to do so.
·
Maintainconsistent communication and
build positive brand partner rapport.
·
Ensureall engagements with regulators
are well managed
Requirements
·
Degree from a recognized university
preferably in Business;
·
Atleast 6-8 years’ experience in a
large corporate or multinational company,demonstrated upward progression;
·
Atleast 5 years’ experience in
a technical sales environment with increasingresponsibility
·
Musthave experience in management of
sales and sales support teams to deliver thetargets
·
Musthave proven sales strategy
development
How to Apply
If you feel that you are upto the challenge and possess the
necessary qualification and experience, kindly proceed to update your candidate
profile on the recruitment portal and then Click on the
apply button. Remember to attach your resume.
Wealth
Management Manager
We are pleased to announce the
following vacancy in M-PESA Strategic Partnerships – M-PESA New
BusinessVentures within the Financial Services Business Division (M-PESA). In
keeping with our current business needs,we are looking for a person who meets
the criteria indicated below.
Reporting to the Senior Manager –
Strategic Partnerships – New Business Ventures, theposition holder will have
the overall responsibility for leadingand developing the formulation of
Investment and wealth creation strategy,policies and initiatives to reflect the
company’s goals.
The role works withdifferent business
partners, business unit partners and cross-functional teams to deliver complete
and appropriate investments and wealth managementsolution that meet the
customers goals, tolerance for risk and investmenttimeline
Roles
·
To identify, define and
developinvestment and wealth management portfolio for Safaricom;
·
To develop and launch Safaricomflagship
wealth management product propositions;
·
To provide market intelligence
oninvestments, banking and trust concepts including, but not limited to:
assetallocation on managed portfolios, brokerage accounts, portfolio
reviews,deposit and loan solutions, basic trust and estate products and
identificationof wealth planning opportunities;
·
Be responsible for leadingcompanywide
strategic initiatives on investments and related Industry;
·
To collaborate with partners with
newand existing partners to develop new ideas based on market research
andinsights;
·
To work in collaboration
withcross-functional teams to ensure execution of the overall investment
strategy;
·
To ensure systematic and
forwardthinking in the product selection for current and future needs of the
customer;
·
To target prospective
investmentpartners based on the various propositions that are in line with the
company’sobjectives;
·
To conduct partner product
andproposition analysis based financial information to identify opportunities
forcollaboration;
·
Keeping up to date with
marketdevelopments, new investment products and all other areas that can affect
themarkets;
·
To evaluate the feasibility ofcurrent
and future investment products to ensure relevance of the products;
·
To help organize and lead criticalplanning
meetings, status updates, business reviews and other communications;
·
To engage with key influencers
anddecision makers across different teams to accomplish the company’s goals;
·
To assess and interpret
complicatedfinancial information and translate to a consumable product;
·
To collaborate with
cross-functionalteams to structure and execute business initiatives, lead
analysis and developand communicate final recommendations for growing
investment products for thecompany;
·
To support the financial services
andstrategic partnerships business in key business projects and initiatives.
Requirements
·
Bachelor’s degree in a business
related field; Degree from a recognized university preferably inB usiness
Administration, Finance or Economics;
·
A Masters degree or Chartered
Financial Analyst will be an added advantage;
·
At least 6-8years’ experience in
private banking or Financial Services industry, demonstrated progression and at
least 3 years’ experience in a Telecommunications company handling partnerships,
business development and strategy formulation;
·
Must have working experience in
private banking or Financial Services industry;
·
Must have excellent financial and
analytical skills.
Additional Details
·
In-depth knowledge of the Financial Investment
business coupled with the ability to translate customers’ needs into scalable
product propositions to drive financial inclusion.
How to Apply
If you feel that you are upto the
challenge and possess the necessary qualification and experience, kindly
proceed to update your candidate profile on the recruitment portal and then Click on the
apply button. Remember to attach your resume.
Closing Date is 27-Oct-2017
API Product
Manager
We are pleased to announce the
following vacancy in the API Product Manager within the Financial Services
Division. In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below.
Reporting to the Senior Manager –
M-PESA Product Development the position holder will manage Safaricom’s
Developer Portal, manage the API Product Road map and Product delivery while
supporting and ensuring adherence to the overall divisional objectives of
driving payments.
This role will also require that the
position holder drives developer engagements and build partnerships with value
adding organizations with the aim of growing a strong eco-system that will
support the overall organizational API Strategy.
Roles
·
Support and drive the overall API
Strategy.
·
Manage the API Product Roadmap and
Product roll out.
·
Develop differentiated cross-channel
experience for our developers and partners through technological advances for
existing and new products
·
Develop and drive a developer
engagement plan that will drive usage of available APIs and drive innovation.
·
Support API Evangelism to both
internal and external stakeholders.
·
Simplify existing and new APIs
enabling easier integration and ensuring that they are well documented
·
Ensure clear reports on platform
performance are shared with all key stakeholders.
Requirements
·
Bachelor’s Degree in a technical
Field (preferably IT/Computer Science / Telecommunications Engineering)
·
Passion for developer support and
developer community engagement
·
Work experience in a technical field
to Line Management or Senior Engineer level.
·
Hands on experience in modern
software development / programming languages e.g. Java, C#, PHP, Python, C++,
as well as SOAP, REST APIs.
·
Project Management skills are an
added advantage.
·
Attention to detail with good
organizational,planning, report writing and presentation skills.
Good interpersonal skills and experience in partner management
Good interpersonal skills and experience in partner management
·
Proactive, confident, energetic with
the ability to work under pressure, to tight schedules/deadlines and monitor
and follow upon all actions taken.
·
A highly motivated person with a
positive attitude towards work, innovative, creative, results oriented with
excellent analytical skills.
How to Apply
If you feel that you are upto the
challenge and possess the necessary qualification and experience, kindly
proceed to update your candidate profile on the recruitment portal and then Click on the
apply button. Remember to attach your resume.
M-PESA Product Development Manager
We are pleased to announce the
following vacancy in the M-PESA Product Development Department within the
Financial Services Division. In keepingwith our current business needs, we are
looking for a person who meets thecriteria indicated below.
Reporting to the Senior Manager
– M-PESA Product Development, the holder of this position will be responsible
and accountable for leading and driving the implementation of initiatives to
develop M-PESA value proposition in the financial services space. The incumbent
will also spearhead the product development process for both existing products
and new products from idea generation to launch, securing respective approvals
and in liaison with necessary stakeholders including the different business
units within Safaricom.
In addition, research widely to
ensure M-PESA products and services remain competitive by keeping up with
trends in the market, emerging technology, improvements to existing products
through service improvements initiatives and assurance on exceptional customer
experience standards.
Roles
·
Develop differentiated cross-channel
experience for our customers and partners through technological advances for
existing and new products
·
Ensure requirements for new
functionalities, features and system enhancements are properly specified,
tested and documented and adheres to the laid out processes and procedures;
·
Research and development of new
Financial Services solutions – proactively research and investigate
functionality suitable for the local market and discuss with key stakeholders
to obtain buy-in.
·
End-to-end management of M-PESA
solutions and products; successful delivery to market on time, with minimal
adverse impact.
·
Enhancing existing products to ensure
that customer insights are incorporated in the product evolution
·
Identify and implement local changes
for process improvement, in liaison with internal stakeholders from technical
and other departments
·
Ensure adherence to the laid out
Project Management and Gate processes of product development and delivery
·
Socializing of new products and
solutions to internal stakeholders as appropriate
·
Engagement with external stakeholders
to foster close working relationship and co-innovation
Requirements
·
Bachelor’s Degree in a technical
Field ( preferably IT/Computer Science/Telecommunications)
·
Project Management qualification
·
Minimum 3 years’ experience in product
development with strong commercial aptitude and a proven strong track record in
product development and product management including the introduction of new
products and continual product improvements.
·
Experience in managing multiple
projects simultaneously from start to finish; of a 6 – 12 month duration;
·
Ability to maintain the strictest
level of confidentiality and professionalism when dealing with information
including but not limited to product roadmap, new products and development of
marketing plans.
·
Good understanding of the Kenyan
market, subscriber preferences and subscriber trends
·
Proactive, confident, energetic with
the ability to work under pressure, to tight schedules/deadlines and monitor
and follow up on all actions taken.
·
A proven team player with excellent
communication, analytical and interpersonal skills.
·
Decisiveness, action-orientation, and
a focus on leadership; the ability to promote and lead change.
·
Technology savvy and able to innovate
and “think out of the box”
How to Apply
If you feel that you are upto the
challenge and possess the necessary qualification and experience, kindly
proceed to update your candidate profile on the recruitment portal and then Click on the
apply button. Remember to attach your resume.
Manager Cyber
Risk
We are pleased to announce the
following vacancy in the Enterprise Risk Department within the Risk
Management Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below
Reporting to the Head of Department –
Enterprise Risk the position holder will be responsible for developing,
implementing and maintaining a comprehensive programme to assess and mitigate
current and emerging cyber risks that impact on Safaricom information systems.
Roles
·
Identify, develop and maintain a list
of critical internal and external facing assets and services across GSM and
non-GSM networks
·
Conduct adequate technical risk
review of operating systems, databases and applications across information
systems
·
Conduct cyber risk assessments,
analysis and follow-up on mitigation plans
·
Implement cyber risk monitoring for
critical external-facing systems
·
Ensure implementation of measures to
close gaps identified in cyber risk penetration testing and vulnerability
assessments
·
Implement cyber security awareness
for internal users as well as customers and suppliers
·
Conduct research on global cyber
trends and present the information for management decision-making
·
Analyse cyber risk trends from system
logs and data collected in SIEM and other systems, and provide trend analysis
reports as well as recommendations to mitigate identified risks
·
Review and ensure adequate policies
are implemented to manage Information risk across the company
·
Develop and implement back-up
policies across critical systems, including back-up and restore frequencies as
well as restore testing, and provide recommendations for improvements as part
of our cyber response strategy.
·
Provide guidance to the Crisis
management team on cyber security response strategies.
·
Provide guidance in the
interpretations of current policies related to specific situations as they
arise and conduct policy exception reviews
·
Conduct enterprise information risk
assessments at agreed regular intervals to assess and track the health of
information management across the organization
·
Conduct risk assessments at agreed
intervals across information processing sites
·
Perform ad-hoc risk assessments as
per managements’ request
·
Offer guidance on security risks on
emerging threats and advise the business accordingly. Offer specialist guidance
& advisory to other business units for timely assurance of key / special
projects.
·
Offer guidance and support on the
planning, implementation, monitoring and review of the Information Security
Management System
·
Support the implementation and
maintenance of a robust framework to adequately collect, audit and monitor logs
across critical systems.
Requirements
·
Degree in IT, Business Information
Systems (or related technical field) from a recognized university
·
Holder of at least one of the
following certifications: CISA, CISM or CISSP
·
At least 4 years proven working
experience in operational management of Information Systems / Information
Security / Information Systems Audit role, or proven experience in business
process assurance and/or risk analysis preferably in a telecommunications
environment
·
Detailed knowledge of GSM and IT Networks
is essential.
How to Apply
If you feel that you are upto the
challenge and possess the necessary qualification and experience, kindly
proceed to update your candidate profile on the recruitment portal and then Click on the
apply button. Remember to attach your resume.