Receptionist
(REF: SkTP/HRA/REC/007/17) – 2 Posts
As Receptionist / Secretary, you are
responsible for ensuring the best image of the company is portrayed in all
aspects of company/client or visitor interaction and interstaff communications
routed through you.
Responsibilities
·
Assisting and welcoming, coordinating
and recording all walk- in clients and visitors.
·
Managing and organizing the Office
and Meeting rooms to required standards, exemplifying professionalism and
diligence.
·
You shall be responsible for timely feed-back
to clients via telephone, electronically, and from time to time, physical mail
where necessary. You shall therefore monitor and manage all telephone
communication, corresponding on all enquiries promptly and efficiently while
giving priority where needed.
·
Work with senior management and
supervisors in leading the coordinating of staff meetings, preparing minutes
and distributing them to relevant departments. You shall be fully responsible
for the handling, maintaining and safe-keeping of all company furniture and
equipment relating to areas of your secretarial duties as specified herein or
as may be advised by senior management from time to time.
·
Responding to customer queries and
complaints tactfully and diplomatically and in an efficient manner while
escalating information to relevant action points and monitoring responses from
concerned parties where such information emanates from your line of duty.
·
Manage the presentation and use of
Meeting Spaces by ensuring the spaces are prepared ahead of meetings and
records of bookings and timings are well maintained so as not to cause conflict
of double booking or delay/frustration in meetings.
·
Proactively monitoring stock on
utilities and toiletries, and keeping track of all bills related to
communications and escalate to senior management in a timely manner to ensure
disruption to office operations is mitigated against. You shall therefore
ensure timely submission to the finance officer for purchases to replenish
required stock.
·
Developing and maintaining progressive
work relationships for client retention.
·
Identifying customers’ unmet needs
and offering solutions and or escalating for appropriate action.
·
Maintain a functional data-base of
client addresses, emails, telephone numbers, targeted organizations’ details,
updates as you may be advised by relevant departments from time to time for
purposes of achieving the company’s objectives in serving internal and
external customers to attain required service levels, sales, and revenue
collection.
·
Any other duties assigned by senior
management through your designated supervisor or authorized personnel.
Qualifications
·
Diploma in front office operations or
related course
·
Excellent oral and written
communication skills
·
Excellent negotiate skills and be
able to think laterally
·
Ability to coordinate and network
effectively
·
Excellent computer skills, especially
in word processing and spreadsheets,
·
Friendly and welcoming
·
Ability to meet set deadlines
·
Ability to deliver quality work
·
Ability to work under pressure
·
Be a team player
How to Apply
All applications should be addressed
to
Chief Executive Officer,
SkyTOP Technologies Ltd.
P.O. Box: 29766-00100
Nairobi, Kenya
Please send your applications to the email addresses specific to your post as indicated below:
Chief Executive Officer,
SkyTOP Technologies Ltd.
P.O. Box: 29766-00100
Nairobi, Kenya
Please send your applications to the email addresses specific to your post as indicated below:
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