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Safaricom Jobs in Kenya

Home & Content HOD


We are pleased to announce the following vacancy in the Home and Content Department within the Consumer Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Director Commercial Business Unit; the job holder will develop and execute Safaricom’s Internet and Content business towards achievement of targeted business objectives and leadership in the market place


·         Drive internet content and innovation.
·         Ensure that the Safaricom internet content platforms have up to date content in line with the regulatory guideline.
·         Identify and execute strategic partnerships to acquire compelling content, features, and online tools that support the website strategy.
·         Develop an online strategy that supports the company’s overall goals and oversee all aspects of its implementation.
·         Identify opportunities for growth and execute strategies that take advantage of these opportunities.
·         In liaison with the various stakeholders, i.e. Value Added Services, VAS Technical, marketing, and IT teams, spearhead the development of Innovative content which are relevant to Safaricom subscribers.
·         Alert stakeholders of emerging technologies or applications and the opportunities to integrate them into our operations and activities
·         Delivery of content products roadmap, internet strategy and revenues
·         On development of propositions, ensure a clear cut roadmap is provided to all stakeholders.
·         Manage website development to incorporate new features and functionality.
·         Develop, expand, and manage current site designs and lead appropriate redesigns when needed.
·         Develop and manage the sections entire budget, including website development and maintenance, outreach and promotion, personnel and operations and oversee the performance measurement and talent nomination process as well as implementation of reward and recognition activities


·         A BSC or Social Science Degree from a recognized university will be an added advantage
·         Over 8 Years leadership experience in mobile telephony industry
·         Online experience, including managing strategy development, content acquisition, and website development.
·         Conversant with Safaricom/telecommunication data products.
·         Solid management experience and track record in motivating and building strong teams
·         Experience enabling strong interdepartmental relationships
·         Ability to manage multiple projects in a fast-paced, deadline-driven environment and a proven ability to build consensus and work effectively within a cross-departmental team
Critical Competencies for Success
·         Understands our portfolio – technology, features and benefits;
·         Understands customer needs and explains the impacts and value of solutions compared to our direct and indirect competitors
·         Identifies and qualifies opportunities to develop new business.
·         Applies commercial acumen to maintain a healthy profit margin
·         Knows what the competitors are offering, how our offer compares and uses market data to drive decisions.
How to Apply
If you meet the above qualifications, apply online through our career portal.

Reporting Analyst

We are pleased to announce the following vacancy in the Customer Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Manager -Reporting,the job holder will be responsible for data extraction, data Integrity checks, reports generation and analysis to support the divisional management decisions.


·         Generate accurate daily reports as per set timelines;
·         Provide 100% accurate analysis on performance trends;
·         Provide commentary on daily, weekly and monthly performance;
·         Provide and manage efficient feedback mechanisms from users of reports and MIS;
·         Liaise with Call Centre managers and other sections for explanations on trends and changes thereof;
for decision making;
·         In-depth analysis of the focus areas giving insights on performance/process/product improvements;
·         Create innovative reports to support the Division;
·         Ensure all CM reporting requirements are fully met before go-live of new Systems, products, processes & services;
·         Follow up on faster resolution of issues during CM reporting systems downtimes with IT;
·         Consistently interrogate data to confirm accuracy and completeness;
·         Identify any integrity issues/gaps and follow-up for resolution with the relevant teams within the set SLAs;
·         Efficiency in MIS reporting by periodically improving on data retrieval and storage with IT;
·         Liaison with the rest of business to get the necessary data for analytical purposes.


·         Degree from a recognized university, preferably business degree in Mathematics (operations research), statistics, finance, accounting or Economics. An advanced degree highly preferable;
·         At least 6 years working experience 4 of which should be in a similar role OR 4 years experience in telecommunication industry 2 of which should be on a similar role.
·         Good experience in creating advanced presentations using MS power point.
·         Good experience in other MS office tools particularly advanced Excel and any other data analytical tools;
·         Detail oriented and able to ensure the highest level of accuracy in data mining, analysis and feedback;
·         Strong System savvy and willing to try new ideas and problem solving approaches;
·         Strong analytical skills with a strong capability to develop and analyze complex data sets and understand their significance to customer care;
·         Good interpersonal skills and ability to work in a team.
How to Apply
If you meet the above qualifications, apply online through our career portal.

Area Sales Manager - Nairobi West

We are pleased to announce the following vacancy in Nairobi West department within the Regional Sales and Operations division. In keeping with our current business needs,we are looking for a person who meets the criteria below.
Reporting to the Senior Manager-Regional Sales, the position holder will be responsible for indirect generation of sales revenue through effective management of Safaricom Business in the assigned area. This will be achieved by ensuring availability of the company’s products and services in the area at all times and effectively aligning Dealer distribution to meet the Retail objectives.
They will also grow Sales within the Area by developing innovative ways of increasing/growing airtime sales at the Point of Purchase; Value added services and connections by ensuring availability of the company products at all times within the area of Accountability.


·         Effective implementation of distribution strategy in the trade to achieve availability and grow sales within the assigned area.
·         Effectively execute through SFE tool to achieve RED objectives within a sales area.
·         Ensure achievement of set sales and usage targets i.e. Monthly, quarterly, semiannually or annually.
·         Prepare, plan and execute Area Sales programs aimed at market penetration, availability of the company products and services at all time.
·         Ensure shops are well branded according to Safaricom standards in order to create awareness & ensure that stores are well stocked and sell at recommended sales prices.
·         Seek new alternative channels and route to market In order to maximize on all revenue opportunities and reduce reliance on the dealer network
·         Ensure highest level of integrity especially in dealing with dealers through reinforcing high ethical and compliance standards in the sales and distribution process.
·         Develop,train & motivate dealer network to enhance 3rd party practices in the market


·         Degree in a Business related field, preferably marketing with Marketing experience.
·         Diploma in Professional Marketing from Chartered Institute of Marketing will be an added advantage.
·         Must have at least 4 years working experience in a sales environment.
·         2 Years must be in distribution preferably FMCG.
·         2 Years must be in people and team management
·         1 Year must be in Direct selling and Market development.
·         Excellent knowledge of Safaricom products and services.
·         Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
·         Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
·         Excellent Partner and channel management.
·         Excellent interpersonal skills.
·         Demonstrate ability to implement processes and handle cross functional issues from end to end.
·         Demonstrate ability to handle governance issues, bring people to task
How to Apply
If you meet the above qualifications, apply online through our career portal.

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