Check your search results here

Offline Customer Service Job in Kenya

Offline Customer Service Supervisor
Job Summary
The Customer Service Supervisor will ensure the success and manage the performance of our Offline Customer Service agents.
Job Description

To provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation To convey information clearly, confidently, and politely.
Position Summary
We are looking for an analytical and responsible manager with a Customer-First mindset.
The Customer Service Supervisor will ensure the success and manage the performance of our Offline Customer Service agents.

Responsibilities

·         Designing the customer experience— create, develop and improve our customer handling training, implement SMS campaigns, design retention call strategies
·         Building a team— recruiting, interviewing, and hiring agents for our kiosks across
·         Performance management: monitoring and tracking sales, implementing customer care quality control, developing innovative sales strategies for each location
·         Coordinating team’s operations— monitoring agent attendance, scheduling shifts, ensuring all agents have all functioning equipment needed to perform
·         Monitoring team’s kiosks— distributing vouchers, identifying, reporting and escalating issues with equipment, kiosks, or agents
·         Tracking team’s performance—- generating quality control and sales reports, performing weekly performance reviews, identifying low-performing agents and recommending course of action, reconciling sales stats and revenue generated (cash deposits)

Requirements

·         3 – 5 years of customer service experience (offline sales a plus)
·         Analytical problem-solver, excelling at multi-tasking
·         Experience managing retail customer service preferred
How to Apply
Email your CV to jobs@irokopartners.com with the subject line ‘Offline Customer Service Supervisor , Nairobi’ by Friday, September 22nd, 2017

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here