Foundations Operations Officer Job in Kenya

Job Title: Foundations Operations Officer

Hiring Organization: Safaricom
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full Time
Salary: KES
Date Posted: 04/28/2024

Reporting to the Foundations operations Manager, the role will ensure smooth and timely operations of the Foundations as per pre-agreed SLAs. Working with the Operations Manager, the role will support Foundations’ Boards of Trustees’ documentation management, Foundations’ administration, Partners management and documentation, Community engagement, employee engagement, brand positioning, regional engagement while adhering to ISO 26000 guidelines relevant to the role. The role is fixed term contract (1 year), renewable for 2 years, based on performance.


Support the Manager, Foundations Operations in:

Foundations Operations

  • Foundations’ proposal review and reporting process to ensure quicker turn round.
  • Correspondence management
  • Board papers’ ad minutes management according to SLAs
  • Management of Foundations’ filing/document management system

Employee Engagement

  • Updating and operationalisation of the employee engagement framework
  • Manage the employee engagement programme – e.g. Secondment, Shiriki Heroes, mentorship and coaching, community engagement, reporting
  • Document, report and share results and learnings of employee engagement on monthly and quarterly basis

Brand positioning

  • Timely liaison with the agencies, business partners and staff on events- briefing, planning, execution for both internal and external events for the Foundation
  • Manage the monthly, quarterly, and annual analysis and reporting on events to inform planning and execution of subsequent events.
  • Maintain all Foundations’ brand assets – audits and updating.

Documentation of the Board of Trustees’ Meetings

  • Manage timely documentation for the Foundations’ Board of trustees– Board packs, minutes, and related documents as per SLAs
  • Coordinate delivery of the recommendations/action points from the Foundations’ Board meetings.

Partner Management and Documentation

  • Coordinate Foundations’ quality proposal reviews and summaries for the Trustees within the stated SLAs
  • Provide monthly proposal review analytics based on the numbers, themes etc
  • Manage programmes/projects documentation for easy retrieval – proposals, queries, feedback communication, reports, photos, videos, success stories etc
  • Manage the updating of the Foundations’ projects/programmes’ tracker.


  • Bachelor’s degree in a business related field e.g. Development Studies, Economics, Marketing, Communications, Sociology
  • 3-5 years of experience in a busy community facing environment
  • Ability to set priorities and to lead planning processes;
  • Ability to execute tasks with eye on details
  • Ability to think critically, objectively and strategically.
  • Excellent analysis and report writing skills
  • Excellent communication and interpersonal skills
  • Excellent writing skills coupled with eye on details
  • Excellent adherence to strict timelines
  • Excellent group/team organisation skills
  • Excellent adherence to strict timelines
  • Excellent group/team organisation skills

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