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Banking Jobs in Kenya - HFC Limited

HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our ICT Division.
We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.
Team Leader - Channels Support – ICT Division
The Team Leader - Channels Support will be responsible for supporting the stable operations of the bank’s Digital Channels. 

The role holder will provide specialized technical support in Projects, Change Requests and Day to Day Operations of Mobile Banking, iProfits, MasterCard, FinBridge, MPESA and interfaces to the Core Banking System. 

In collaboration with external vendors, system experts and information security experts the Team Leader Channels will schedule and direct activities to resolve software and service problems in a timely and accurate fashion.
The successful applicant will be responsible for the following Key Result Areas:
  • Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or advise them accordingly as well as attending to systems failures to resolve or coordinate the resolution of the problem, liaising with software vendors to resolve systems issues or escalating where necessary.
  • To provide management oversight for the Banks Digital Channels to ensure projects, incidents, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA's.
  • Design, maintenance, development and evaluation of all Digital Channels.
  • Lead implementation/upgrade (projects) of Digital Channels. Ensuring that systems are designed and configured as per the requirements of the users as well as conceptualizing and providing the best approach to achieve or automate business requirements from the users.
  • Providing test systems for User Acceptance Testing (UAT) and ensuring that functions/features are tested before being put on the live system, develop and maintain documentation on system configuration or setup and also provide resources/assist in user training.
  • Evaluate and ensure effectiveness of the Digital Channels (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
  • Perform Application tuning and performance monitoring, establish and maintain sound backup and recovery policies and procedures, and also implement and maintain database security by installing adequate controls to secure data, as well as ensuring that all applications are fully licensed and compliance to regulatory bodies
  • Ensure policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
  • Ensure speedy closure of the issues and problems assigned to the team with pro-active prioritization and feedback.
  • Plan and put into action long-range solutions for resolving recurring difficulties with minimum user disruption - educate users to resolve simple recurring problems themselves.
  • Identify performance degradation trends and problem areas and actively participate in resolution.
  • Participate in the implementation of IT related policies and undertake other tasks as may be assigned from time to time by the seniors in the bank’s IT function.
  • Avail all scheduled reports and also generate ad-hoc reports as requested by the Business Users.
The ideal candidates should possess:
  • Computer Science Degree and other IT related courses in Database Administration and Application Support.
  • Knowledge of UNIX and LINUX is required. Governance certifications like ITIL or COBIT would be an added advantage. One or more IT certifications such as in MCSE and Oracle will be an added advantage. Database Administration certification.
  • A minimum of 5 years working experience in a busy IT environment as a systems analyst with hands on experience in application administration. 
  • Should also have at least 3 year’s banking experience in Application Support and Projects.
The ideal candidate must possess the following:-
  • Hands on experience in Core Banking Applications and Channels.
  • In-depth technical knowledge on Information Technology and current trends.
  • Possess project management skills.
  • Should have good knowledge of the bank’s products in order to be able to interpret user needs, possesses general awareness of the bank’s operating procedure with detailed knowledge of the Bank’s Information Security Policy.
  • Ability to evaluate situations, provide proper guidance and make proper decisions, able to forecast, plan, and organize work for effective achievement of job tasks.
  • Ability to work independently under strict deadlines.
  • Results oriented, analytical thinker, problem solving skills.
  • Good interpersonal and communication skills.
  • Team player and have integrity.

Corebanking Specialist - ICT Division
The Corebanking Specialist will be responsible for providing optimized support and maintenance of the core banking systems to ensure efficient operations. 

This is both a support role and a value creation role. 

The role requires the incumbent to work closely with Business, Operations and other relevant teams within the bank, in order to ensure that the performance of the Core Systems best support and contribute to the bank’s strategic objectives now and in the future.

This entails system optimization through research, design, analysis, documentation, development and implementation of approved solutions for issues and improvements. 

The role is also charged with development of appropriate reports and administration services in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained.

The successful applicant will be responsible for the following Key Result Areas:
  • Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other assigned applications (Treasury, Clearing, Lending, etc.) so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
  • Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Core Banking system and other Core Applications in line with the Change Management policy.
  • Liaise with business users to conduct comprehensive User Acceptance Tests (UATs) with all new deployments for compliance and ensure the business needs are met
  • Analyse, troubleshoot and resolve issues encountered by users across the bank and customers, within agreed Service Levels.
  • Provide user support by availing accurate and reliable data, training and advising them on appropriate solutions applicable within the systems for maximum productivity
  • Provide 24 hour on call support and supervise day-to-day support of the core system and all assigned business application systems.
  • Analyse, design, program and develop accurate functionality and reports.
  • Identify, propose and evaluate improvements to systems, functionality and processes as appropriate.
  • Coordinate users and service providers issues-resolution through reporting, tracking and enhancement to business applications to ensure expected service levels
  • Ensure EOD is successfully done by offering technical support and troubleshooting reported challenges in the end of day processes
  • Monitor systems performance by reviewing relevant system alerts/reports against set banking system performance targets
  • Documentation of banking system operational procedures for reference and compliance. Ensure that they are in place, reviewed and updated.
The ideal candidates should possess:
  • An IT related degree from a reputable institution.
  • Certification in any of the following database systems: Oracle, Sybase.
  • A minimum of 6 years’ experience in supporting a busy ICT environment with thorough knowledge of banking operations, system procedures and programming. Should have minimum of 4 years’ experience in Core Banking support.
  • Knowledge of Operating Environments – LINUX, UNIX, Windows Server.
  • SQL query writing skills, programming, design and analysis of system workflows, database administration, and system administration.
  • Experience designing and working with multi-layered architectures (UI, Business Logic Layer, Data Access Layer) along with experience with service-oriented architectures (SOA)
  • Integration Experience specific to Web Services and APIs (SOAP, REST, HTTPS, XML, etc.)
  • Working knowledge of the role databases have in managing business processes and Information.
The ideal candidate must possess the following:-
  • Ability to work independently under strict deadlines.
  • Results oriented, analytical thinker, problem solving skills.
  • Good interpersonal and communication skills.
  • Good understanding of existing and emerging technologies.
  • Demonstrated good planning and organisation skills.
  • Team player and have integrity.
Kindly send your application to
Please note that applications should be received by Wednesday 4th August 2017

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