Our client is a leading provider of private travel to high end
clients and other dignitaries. They are looking to hire an energetic and
dedicated customer
service executive who will travel with the
clients, serve them and ensure customer satisfaction through excellent service.
Industry: Tourism
Salary: 25k – 45k
Salary: 25k – 45k
Responsibilities
·
Receive visitors and guide them
through the organization
·
Travel with the clients at all
times
·
Keeps abreast of client’s needs
in terms of travel documentation, type of clothing required etc
·
Keep customers satisfied and
informed about the products or services offered
·
Assist in loading and offloading
of client’s luggage
·
Attend to all the client’s travel
needs and be the liaison between the client and other service providers e.g
hotel, airline etc.
·
Answer customer questions and
provide accurate information for all inquiries
·
Research, respond and resolve
customer issues in a timely & efficient manner.
·
Deal with customer’s complaints
·
Escalate incidents and problems
to the respective teams
·
Maintain customer records
efficiently and organize the customer database for future reference.
·
Participate in the organization
of events at the organization
·
Assist with administration
activities.
Qualifications
·
Diploma in Business Management
·
1 years experience in Customer
service role.
·
Willing to go an extra mile to
serve the customer
·
Excellent problem solving skills.
·
Excellent Communication skills,
both oral and written
·
Must be Presentable and have an
outgoing personality
·
Administrative writing and
reporting skills
·
Ability to Proactively anticipate
the client’s needs
·
Ability to multi-task and get
things done to completion
·
A Team player with a positive
attitude and good interpersonal and communication skills
·
Ambitious, hard working and
creative, willing to see himself/herself first as the Client’s Assistant
·
Results oriented
How to Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Customer Service Executive – Travel) to jobs@corporatestaffing.co.ke before 13th June 2017. Kindly indicate current/last salary on
your CV
N.B: We do not charge any fee for receiving your CV or for
interviewing. Only candidates short-listed for interview will be contacted