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Customer Care & Admin Assistant Job in Kenya

Job Vacancy: Customer Care & Admin Assistant 

Job Responsibilities

Administrative Works
  • Respond to all client queries and emails;
  • Respond to all phone calls;
  • Ensure company compliance;
  • Proof read all company material and edit-suggested changes;
  • Take note of, document and actively follow up on all business development initiated email conversations;
  • Do follow-up email on all potential clients every four days;
  • Design format and implement the generation of weekly reports of business development actions;
  • Keep an up to date record of all business development activities;
  • Follow up on invoices, Know your customer documents during on boarding;
  • Document and keep clear backed up record of all company expenditures;
  • Prepare a monthly cost report;
  • Address all client issues;
  • Handle correspondence between client HR and the company;
  • Management of office equipment;
  • Maintaining a clean and enjoyable working environment;
  • Handling external or internal communication or management systems;
  • Managing clerical or other administrative staff;
  • Organizing, arranging and coordinating meetings.
Client Relation and Marketing
  • Implement the Business research and development works;
  • Social media marketing strategy drafted by management;
  • Daily updates of Facebook account;
  • 5 Relevant tweets a day on twitter handle;
  • Generate business development leads targeting SME’s, Sacco’s, chamas, etc in Kenya;
  • Make meetings arrangements and present a schedule of meetings for the directors;
  • Run the diary of all company products presentations by business development;
  • Attracts potential customers by answering product and service questions;
  • Suggesting information about other products and services;
  • Opens customer accounts by recording account information;
  • Maintains customer records by updating account information.
Business research and development
  • Actively map out all competitors in our industry and what they are charging –Monthly report;
  • Contact 5 clients daily for customer care and feedback and write actionable reports;
  • Be ready to carry out business presentations to possible clients on short notice.
  • Diploma or Degree in any business related course;
  • 2+ years in Administration and Customer Service;
  • Administration and Customer Service in a financial institution is a plus;
  • Background in sales or will also be an added advantage.
  • Eloquence and attention to detail;
  • Passionate about technology;
  • An ability to remain calm under extreme pressure.
  • Excellent organisational skills.
  • Ability to work with teams and take initiative;
  • A thorough and methodical approach to your work;
  • Ability to work under pressure.
How to Apply

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