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Customer Service / Telesales Job in Kenya

Our client is a FinTech company using proprietary technology and leveraging on Mobile Money to offer employees affordable salary advances.
They seek to appoint a suitably qualified & dedicated individual to assume the responsibility of Customer Service / Telesales.
The position will report to the Customer Relationship Manager and will help the company grow by bringing in customers and developing business.
Responsibilities:

·         Contact potential or existing customers to inform them about a product or service using scripts.
·         Answer questions about products or the company.
·         Ask questions to understand customer requirements and close sales.
·         Direct prospects to the field sales team when needed.
·         Enter and update customer information in the database.
·         Take and process orders in an accurate manner.
·         Handle grievances to preserve the company’s reputation.
·         Go the “extra mile” to meet sales quota and facilitate future sales.
·         Keep records of calls and sales and note useful information.
Requirements:
·         Proven experience as telesales representative or other sales/customer service role
·         Proven track record of successfully meeting sales quota preferably over the phone
·         Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
·         Ability to learn about products and services and describe/explain them to prospects
·         Excellent knowledge of English
·         Excellent communication and interpersonal skills
·         Cool-tempered and able to handle rejection
·         Outstanding negotiation skills with the ability to resolve issues and address complaints
·         Diploma in business related field a Degree in similar is a plus
Remuneration: An attractive salary package is on offer dependent on skills, qualifications and experience.
Please send as your CV in MS Word format to jobs@instepbusinesssolutions.com
Indicate the job title on the subject.

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