Watervale Investments
Job Title: Customer Engagement Officer
Location: Mombasa Road, Nairobi with travel across Kenya
Start: ASAP with some flexibility
Important Notes: Please carefully follow the application instructions at the end of this document. Watervale Investments will never ask applicants for payment as part of the application process.
Important Notes: Please carefully follow the application instructions at the end of this document. Watervale Investments will never ask applicants for payment as part of the application process.
Backed by European and
American investment, our mission is to make quality furniture more available
and affordable to millions of Kenyans.
We believe in being a fair
and honest employer and providing our employees with opportunity based on
performance and merit.
About the Position: The Customer Engagement Officer role will focus on developing and managing relationships with our customers. The officer will be responsible for all aspects of our customer relationships – from customer acquisition to marketing new product lines to account management.
About the Position: The Customer Engagement Officer role will focus on developing and managing relationships with our customers. The officer will be responsible for all aspects of our customer relationships – from customer acquisition to marketing new product lines to account management.
This is an excellent
opportunity for an early-career professional with strong customer relations and
analytical skills to take up a business-to-business engagement
role.
The Customer Engagement
Officer will be based from our office on Mombasa Road (near Cabanas), but will
travel regularly within and outside Nairobi. Regular visitation to
customer shops will be an important part of the role.
Candidates should therefore
be comfortable with significant travel and field work.
This is a long-term, salaried position with the added opportunity of earning commissions from sales.
This is a long-term, salaried position with the added opportunity of earning commissions from sales.
Our company is growing
quickly and there are ample opportunities for professional development and
career growth for exceptional candidates.
Goals and Responsibilities
Account Management
Goals and Responsibilities
Account Management
- Take
responsibility for placing orders according to credit rules and credit
limit established by your supervisor
- Manage
customers’ payment schedule and ensure that customers adhere to credit
limits
- Build long-term
relationships with clients and service recurring order needs
- Provide all
customer support required by the clients in your portfolio
Network Within the Industry
and Identify New Clients
- Build and grow
relationships within the furniture manufacture industry
- Use industry
networks and other means to generate new leads on an on-going basis
- Develop a
strong understanding of competitors and competing products on the market
Present Products to
Prospective Customers
- Pursue leads,
research prospects and make initial introductory calls
- Make product
presentations which show an in-depth understanding of our products and the
client’s needs
- Offer
recommendations to your supervisor about creditworthiness of new customers
- Close
relationships and coordinate orders with our warehouse
Qualifications, Experience
and Skills
- A preference
for 1-2 years’ experience in a role with sales or customer relations
responsibilities
- Furniture
industry knowledge or experience is a plus, but not a requirement
- Extremely
strong interpersonal skills and success developing productive professional
relationships
- A mature
professional who can comfortably relate with business owners and senior
purchasing managers
- Strong
analytical skills and attention to detail—ability to analyze customer
statements and proactively identify and address issues with customer
accounts
- Proficient with
Microsoft Word and Excel
- Eager to join a
young, quickly-growing organization and team
Benefits: Competitive salary for entry level position, participation in a
private pension scheme, opportunity for advancement and coaching by the
company’s international directors.
To Apply
Please visit the link below to apply online for this and any other available positions:
http://www.watervale.co.ke/vacancies
If you have any questions or problems, please email watervale.recruiting@gmail.com, however please note we cannot receive applications via this email address.
Only short-listed candidates will be contacted by email or phone for an interview.
To Apply
Please visit the link below to apply online for this and any other available positions:
http://www.watervale.co.ke/vacancies
If you have any questions or problems, please email watervale.recruiting@gmail.com, however please note we cannot receive applications via this email address.
Only short-listed candidates will be contacted by email or phone for an interview.