Proctor & Allan
Job Title: Sales Representative
Vacancy: 1
position
Reporting to the Sales &
Distribution Manager, the following shall be the key roles:-
Key responsibilities:
Targets – Set
monthly targets & develop a work plan to achieve products sales targets and
the KPI for each distributor in line with company expectations; responsible for
distributors support towards meeting their set objectives and performance
targets.
General Reporting – Ensure that all necessary reporting is prepared in a
simple and effective manner to enable accurate and informed decisions to be
effected by management; submitting activity and results reports- daily call
reports, weekly work plans, and monthly and annual territory analyses.
Leadership – Demonstrate good people management skills in order to
motivate & lead a team to achieve the set objectives of the company;
demonstrate strong management skills in order to manage and motivate
distributors on selling Proctor-Allan products as their principle income
driver.
Intra-company – Liaise with other sales & intra company depts. to
ensure that that there is a coherent and effective execution of activity into
the market place
Distributorship Relations – Be responsible for the whole relationship between
Proctor-Allan and all its distributors within the designated territory,
Arbitrate where necessary; Effectively utilize the distributor organization and
their sales channels to drive sales through various promotional activities.
Market Intelligence – Provide regular market intelligence and competitor
developments to the management; Monitors competition by gathering current
marketplace information on pricing, products, new products, delivery schedules,
merchandising techniques, etc. Recommends changes in products, service, and
policy by evaluating results and competitive developments
Services existing accounts, obtains
orders, and establishes new accounts by planning and organizing daily work
schedule to call on existing or potential sales outlets and other trade
factors; Ensure timely collection of debt.
Customer Service – Resolves customer complaints by investigating problems;
developing solutions; preparing reports; making recommendations to management.
Contributes to team effort by
accomplishing related results as needed.
Education
Education
qualifications required: For acceptable performance the position requires a
Diploma in Sales & Marketing
Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test
Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test
Work Experience
At least 2 years of experience in a
similar position in food manufacturing concern.
Others competencies
·
Action oriented
·
Enthusiasm
·
Selling skills – Negotiation,
Self-Confidence, and Presentation Skills.
·
Time management & good in
planning
·
Drive for results
·
High level of integrity , ethics
& values
·
Good interpersonal skills and above
all, a team player.
Job Title: Customer Service Representative
Vacancy: 1 position
Reporting to the Sales &
Distribution Manager, the following shall be the key roles:-
Key Responsibilities:
Customer Relationship Management
·
Efficient Complaints Handling; Track
and maintain records for all the complaints received.
Give feedback in writing to customers for all the complaints raised;
Give feedback in writing to customers for all the complaints raised;
·
Analyse the complaints on a monthly
basis and identify long-term solutions.
·
Ensure clear communication when
talking with the customers;
Efficient Order Processing
·
Include processing new client accounts,
maintaining customer accounts, implementing changes to existing accounts, and
filing documents and other paperwork;
·
Maintain proper records for all
orders received;
·
Speed of invoicing
Assisting in Sales
·
Confer with customers by telephone or
in person in order to provide information about products and services;
·
Selling the company’s products
provide product or service information to assist customers in making a decision
about a product to buy; help generate sales leads.
·
Efficient telesales
Market Returns
·
Efficient Returns Handling Procedure;
·
Ensure that the returns procedure is
adhered to at all times – approvals should be considered before bringing back
the products.
·
Handling Problems –customer inquiries
& complaints in accordance with the company’s guidelines and
policies; send customers their replacement products or reverse erroneous
fees.
Education
·
Education qualifications required:
For acceptable performance the position requires a Diploma in Sales &
Marketing, Customer Service or related.
·
Clean & Valid Driving licence
(Classes B,C,E); Pass AA Driving Assessment Test
Work Experience
·
At least 3 years of experience in an
FMCG environment and customer service department
Others competencies
·
Good interpersonal skills
·
Coordinating and organizing ability
·
Active listening and attention to
detail
·
Analytical skills
·
Negotiating Skills
·
Excellent selling skills
·
Assertive
·
Solution oriented
Do you have the above qualifications
and are able to perform the indicated duties with minimum supervision?
If yes, kindly send your application
to proctor@proctor-allan.com by Monday 21st November 2016.