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Dispatch Officer Job in Kenya

Our client, a Travel and Tours Company in Nairobi seeks to fill the position of a Dispatch Officer.
This is a very key position in the company and the holder is the focal person between Customers, Drivers and the Company.
This position requires a very organized, time conscious and customer focused and self-driven individual with good communication skills and the ability to multitask effectively.
The position holder MUST be computer literate and very well conversant with routes within Nairobi.
Responsibilities
·         Have in-depth knowledge of routes within Nairobi, map reading skill and ability to track vehicles using Retriever software
·         Receive orders from customers via phone call or email and make necessary arrangement for the appropriate driver and vehicle to be employed for each run
·         Keep track of the movement and progress of each driver and vehicle and prepare timely reports for the manager and client
·         Receive complains about driver and vehicle
·         Receive report about vehicle defects, accident and emergency situations
·         Relay reports and work orders to the supervisor
·         Ensure timely dispatch of vehicles
·         Negotiate rates with customers

·         Prioritize bookings according to urgency and nature of transfer
·         Maintain a friendly relationship with customers to ensure
·         Continuous patronage
Qualifications / Skills
·         A Diploma Holder in a Business related field
·         Excellent Communication skills (listening, interpersonal, written and verbal)
·         Excellent map reading skills and ability to use internet location facilities
·         Ability to track vehicles using Retriever Software
·         Ability to work well in high pressure environment
·         A team player who can calmly manage stress associated with the position
·         Able to multitask and prioritize tasks effectively without making mistakes
·         Emotionally mature with good sense of judgment
·         Excellent organization and planning skills
·         At least 2 years continuous work experience in a similar role
·         MUST be willing to work flexible schedules including working at night, on weekends, holidays, and over time to meet clients demands
·         MUST have been in a leadership position in current or previous roles
If you meet the above qualifications send your application to: recruit@fivetalentsafrica.com  by Wednesday, 30thNovember, 2016.
Clearly indicate the position applied for on the subject line.
Only shortlisted candidates will be contacted.  No Telephone Calls Please.

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