Our
client, a Travel and Tours Company in Nairobi seeks to fill the position of a Dispatch Officer.
This is a very key position in the
company and the holder is the focal person between Customers, Drivers and the
Company.
This position requires a very
organized, time conscious and customer focused and self-driven individual with
good communication skills and the ability to multitask effectively.
Responsibilities
·
Have in-depth knowledge of routes within
Nairobi, map reading skill and ability to track vehicles using Retriever
software
·
Receive orders from customers via
phone call or email and make necessary arrangement for the appropriate driver
and vehicle to be employed for each run
·
Keep track of the movement and
progress of each driver and vehicle and prepare timely reports for the manager
and client
·
Receive complains about driver and
vehicle
·
Receive report about vehicle defects,
accident and emergency situations
·
Relay reports and work orders to the
supervisor
·
Ensure timely dispatch of vehicles
·
Negotiate rates with customers
·
Prioritize bookings according to
urgency and nature of transfer
·
Maintain a friendly relationship with
customers to ensure
·
Continuous patronage
Qualifications / Skills
·
A Diploma Holder in a Business
related field
·
Excellent Communication skills
(listening, interpersonal, written and verbal)
·
Excellent map reading skills and
ability to use internet location facilities
·
Ability to track vehicles using
Retriever Software
·
Ability to work well in high pressure
environment
·
A team player who can calmly manage
stress associated with the position
·
Able to multitask and prioritize
tasks effectively without making mistakes
·
Emotionally mature with good sense of
judgment
·
Excellent organization and planning
skills
·
At least 2 years continuous work
experience in a similar role
·
MUST be willing to work flexible
schedules including working at night, on weekends, holidays, and over time to
meet clients demands
·
MUST have been in a leadership
position in current or previous roles
If you meet the above qualifications
send your application to: recruit@fivetalentsafrica.com by Wednesday,
30thNovember, 2016.
Clearly indicate the position applied
for on the subject line.
Only shortlisted candidates will be
contacted. No Telephone Calls Please.