Customer Service Representative Job in Kenya

Proctor & Allan
Job Title: Customer Service Representative   
Vacancy:  1 position
Reporting to the Sales & Distribution Manager, the following shall be the key roles:-
Key Responsibilities:

Customer Relationship Management
·         Efficient Complaints Handling; Track and maintain records for all the complaints received.
Give feedback in writing to customers for all the complaints raised;
·         Analyse the complaints on a monthly basis and identify long-term solutions.
·         Ensure clear communication when talking with the customers;
Efficient Order Processing
·         Include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork;
·         Maintain proper records for all orders received;
·         Speed of invoicing
Assisting in Sales
·         Confer with customers by telephone or in person in order to provide information about products and services;

·         Selling the company’s products provide product or service information to assist customers in making a decision about a product to buy; help generate sales leads.
·         Efficient telesales
Market Returns
·         Efficient Returns Handling Procedure;
·         Ensure that the returns procedure is adhered to at all times – approvals should be considered before bringing back the products.
·         Handling Problems –customer inquiries & complaints in accordance with the company’s guidelines and policies;  send customers their replacement products or reverse erroneous fees.
·         Education qualifications required: For acceptable performance the position requires a Diploma in Sales & Marketing, Customer Service or related.
·         Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test
Work Experience
·         At least 3 years of experience in an FMCG environment and customer service department
Others competencies
·         Good interpersonal skills
·         Coordinating and organizing ability
·         Active listening and attention to detail
·         Analytical skills
·         Negotiating Skills
·         Excellent selling skills
·         Assertive
·         Solution oriented
Do you have the above qualifications and are able to perform the indicated duties with minimum supervision?
If yes, kindly send your application to by Monday 21st November 2016.