Job
Title: Customer Service and Logistics Coordinator
Job
Code: CSLC/PRK/161108
Number
of Positions Open: 1
Reports
To: Customer Services and Supply Chain Manager
Location: Nairobi, Kenya
Closing
Date: Open Until Filled
Summary: Our client is an alcohol distributor looking to hire a
Customer Service and Logistics Coordinator.
Participate
in the planning, development, and execution of strategies to drive best
practices adoption and sustainable value creation in order management;
forecasting and logistics service provision management.
Primary
Responsibilities:
1.
Customer Service and Logistics
Manage
Export Orders
·
Orders are received and accurately
processed on the system according to instructions and available stock
·
Orders are followed up with brand
owners and affiliates for timely dispatch.
·
Shipments arranged according to
agreed Incoterm.
·
VAP’s shipments by country monitored
according to projections with Sales and Marketing teams
·
Freight is controlled and monitored
·
Required export documentation issued
or obtained from brand owners or Affiliate companies.
·
Order lead times followed up to
mitigate any issues that may come up promptly.
·
Advise on Incoterms and other
compliance issues that are country specific e.g. pre-inspection.
·
Invoices issued correctly
·
Debtor invoices received and
controlled to align with accounts receivable data that supports effective
mechanism of payment collection by Finance department.
·
Making our “Customer’s agenda, our
agenda” while ensuring compliance to our standards
·
Continuously reviewing customer
activity, analyze data, and identify trends taking corrective action and
modifying procedures where necessary
·
Effective recognition of customer
specific opportunities that enhance our Supply Chain performance (e.g. order
cycle optimization, improved case fill rate, on time delivery and Logistics Trade
Terms compliance)
·
Ensure proper coordination of stock
held at any appointed 3rd party logistics service provider as per forecast,
replenishment and dispatch instructions.
·
Track and monitor Claims, Returns and
Refusals
Forecasting
and Stock Availability
·
Optimum planning and satisfaction of
customer’s demand or replenishment needs in the most cost effective way and
required speed
·
Delivering effective business
solutions on time and error-free, monitoring the effectiveness of solution
design
·
Ensure a monthly rolling forecast for
each customer and develop a collaborative approach with sales, marketing in
order to achieve an accurate projection. Use of appropriate forecasting tools
is essential
·
Ensure proper coordination of product
availability in any contracted logistics provider warehouses in line with
forecast projections as well as stock cover policy to avoid out of stock.
·
Monitor and keep a timely record of
lead times from brand owners and other affiliates to consolidation warehouse or
customer directly in order to avoid any compromise of order dispatches as per
customer needs and expectations.
2.
Stakeholder Relations
Develop
a Collaborative Relationship with Sales and Marketing
·
Sales kept informed of pending orders
·
Customer relationships managed
effectively
·
POS orders managed effectively
Sustained
Relationship with Logistics Providers
·
Quotes obtained and service levels
reviewed periodically with the aim of continuous performance improvement.
Develop
and Manage Relationship with Other Agencies
·
On statutory compliance issues with
government departments
·
On quality certification with
accredited agencies e.g. SGS, Bureau Veritas
·
On Custom related issues with port
authorities.
Customers
·
Order status report and update
·
Lead times update.
·
Orders capture accuracy, Prompt pro
forma issuance as per SLA, and Accurate + prompt Invoicing.
·
Case 4fill rate report.
·
Structured reviews and updates.
Current and future opportunities, challenges and resolutions
·
100% compliance as per country
General shipping Instructions (GSI)
Educational
Requirements and Work Experience:
·
University graduate in either supply
chain, business management with minimum 3 year experience in a supply chain
role or university graduate in any other field with 4 years minimum
experience in a supply chain role.
·
Experience in import and export order
processing and supply chain within cross borders is an added advantage.
·
French speaking is also an added
advantage
Functional
and Technical Competencies:
·
Demand and Supply Planning
(Forecasting)
·
ERP and IT processing
·
Import/ Export Procedure
·
Excellent Communication skills
·
Customer Service
·
Warehousing and distribution
·
Good geographical knowledge.
Behavioural
Competencies:
·
Strong communication and
organizational skills
·
Strong business perspective
understanding
·
Passion for working with customers,
internally and externally
·
Shows a strong desire to develop
trust and long term relationships
·
Strive for service improvements and
be proactive and responsive to customer demands
·
Strong analytical thinking.
Leadership
Competencies:
·
Impact/Convince and must work cross
functionally and externally to get commitment to ideas, actions and deliver
results.
How
to Apply:
Interested candidates holding the
necessary requirements, good performance and / or references are encouraged to
apply with detailed CV’s, inclusive of names and contacts of 3 referees,
current telephone number and email address by scrolling down and clicking on: Customer Service and Logistics
Coordinator