Standard
Chartered Bank
Job Title: Collections Manager
Job ID: 534210
Job Function: Risk
Location: Kenya – SCB
City: Nairobi
Regular /
Temporary: Permanent
Full / Part
Time: Full time
To manage and control all matters relating to Personal Mortgages
and Business Banking Collections accounts by constantly reviewing collection
procedures and ensuring early collection and recovery actions are taken to
maximise prospects of full recovery.
Key Roles and
Responsibilities
·
Ensure Credit Risk Management
practices are embedded in the Collections Unit.
·
Manage the secured portfolio
(Personal Mortgage and Business Banking) irregular book to ensure subsequent
losses are minimised through the effective implementation of collections
activities as laid out in the collections strategies. Specifically, meet the
service metrics detailed in the annual job objectives;
·
Review processes within
collections to identify opportunities and risks to streamline operations,
improve service and minimise losses;
·
Review Stresses Account Management
(SAM) and BB Impaired portfolio for completeness.
·
For allocated accounts, work with
solicitors throughout the litigation process to ensure optimal collection with
minimal legal cost to the bank;
·
Work closely with Manager, BB
Collections in respect of BB irregular accounts and mortgages and ensure
appropriate strategy and follow up through SAM meeting.
·
Legal, regulatory, economic and
compliance including the following;
1.
Ensure compliance with the Group’s
standard and regulatory requirements pertaining to money laundering and CDD;
2.
Participate in and/or support the
Bank’s effort to combat money laundering;
3.
Exercise due care and diligence on
matters related to Money laundering and CDD in the day to day operations, which
include account opening and reviews, transaction monitoring, reporting
suspicions, customer communication, implementing new requirements, updating and
revising operating procedures, acquire relevant knowledge and training, provide
support to superior and subordinates.
Qualifications
and Skills
·
Graduate with 2 year experience in
Credit preferably Secured Collections and Recoveries.
·
Credit skills
·
Good negotiation and communication
skills.
·
Understands market trends and can
interpret impact on portfolio behaviour.
·
Full knowledge of Retail Bank
Products and those of the competitors
·
Knowledge of the Credit MIS
·
Good Computer skills
·
Strong analytical skills and
attention to detail
·
Basic Project management skills
Diversity and
Inclusion: Standard Chartered is committed to
diversity and inclusion. We believe that a work environment which embraces
diversity will enable us to get the best out of the broadest spectrum of people
to sustain strong business performance and competitive advantage. By building
an inclusive culture, each employee can develop a sense of belonging, and have
the opportunity to maximise their personal potential.
How to Apply
CLICK HERE to apply online
Job Title: Trade Product Manager – Transaction
Banking, Kenya
Job ID: 535479
Job Function: C & I Banking
Location: Kenya – SCB
City: Nairobi
Regular / Temporary: Permanent
Full / Part Time: Full time
Manage and delivery the TB end-to-end
product objectives within the country for Trade in alignment with global
objectives for the product line , including financial and non-financial
performance, enhancement of capabilities, product and client access future
strategies, and oversight of risk and governance in alignment with the Product
Head for Cash / Trade / SS and / or Country head.
Key Roles and Responsibilities
Financial Performance and profitability
·
Directly responsible for the Trade
product P&L within the country Have clear responsibility over
pricing for products and management of assets, contingents, and for the
allocation of RWA (trade)
·
Work with the Country TB head in the
management of the country ALCOs in alignment. Monitoring market changes
and pricing strategies.
·
Directly responsible for driving
investment business cases and the business operating model for the product line
·
Determine standard product pricing
and monitor collection of fee and NII for the product line.
·
Develop jointly with the Sales team a
local strategy to meet country objectives, in line with the overall
Transaction Banking strategy
·
Conduct ongoing competitor analysis
to capture the opportunities, mitigate the threats and deliver financial
performance. Recommend and plan actions to build or reinforce our competitive
edge
·
Drive end to end product performance,
improving efficiency through the e-agenda, straight through processing,
ensuring scalability to grow
Product Management and Development
·
Directly responsible for articulating
the product strategy and executing product initiatives on the annual operating
plan in the country for the product in conjunction with the Country Product
head
·
Directly responsible for
understanding customer needs and develop the client value propositions that
will address them across all client segments
·
Sponsor launches of product
enhancements, new products, as required for Trade. Work jointly with Sales and
Marketing to develop collaterals for local market, communicate product
launches, organize customer events and develop a sales campaign strategy to
ensure that the new products meet planned volume and revenue targets
·
Ensuring global training initiatives
are executed across all countries in the region in line with the global
commercialization agenda.
·
Act as the main conduit for
championing to Central Product for the product line and Client Access all
investment cases (BRD or PAR or its equivalent) for product development or
enhancements and for local regulatory requirements
Commercialisation
·
Responsible for commercialization of
new product capabilities by ensuring commercialization plans, targets and
infrastructure to maximize success for it launch
·
Understand the needs of customers and
prospects, and implement structures and solutions to meet these needs ensuring
delivery of Trade
·
Provide ongoing support and training
to TB sales, CIC, CC, GM, Risk and GTO staff to provide assistance to
facilitate the closure of large or complex deals.
·
Maintain high level client
interaction. Approximately 20% of your time should be spent on
client-related activities focused on strategic topics that help understand
client needs and ensure an appropriate set of solutions delivered.
Leadership
·
Be a lead market advocate for TB for
the product line and seen as SME in the regional markets participating and
representing the Bank in industry bodies and market forums.
·
Build strong relationships with key
regulators governing product line.
Risk & Governance
·
Identify and mitigate the
Operational, Credit, Regulatory and Business conduct risks relating to Trade
products within the region.
·
Ensure country compliance on Group
standard for Audit, Control and financial reporting including reporting
of risks to BORF/CORGs/ CEF
·
Work with operations to improve
overall service standards and to ensure that quality of service to customers
remains superior to competition
·
Ensure timely renewal of country
addendums (CAs) to PPGs and proactively work with stakeholders to identify and
quantify new and existing risks. Actively participate in NPC roll out and
execution in the region.
Qualifications and Skills
·
Academic or Professional Education /
Qualifications: Professional Qualification in Business Management
·
Certifications / accreditations:
Desirable – Professional certifications in Accountancy / Banking
·
Languages: English, Kiswahili is a
good to have.
Diversity and Inclusion: Standard Chartered is committed to diversity and inclusion. We
believe that a work environment which embraces diversity will enable us to get
the best out of the broadest spectrum of people to sustain strong business
performance and competitive advantage. By building an inclusive culture, each
employee can develop a sense of belonging, and have the opportunity to maximise
their personal potential.
How to Apply
CLICK HERE to apply online
Branch
Managers
Development and implementation of
business strategies to deliver performance and growth targets of the branch.
Maintenance of a healthy business environment through strict adherence to Group Operational Risk Policy and CDD guidelines.
Maintenance of a healthy business environment through strict adherence to Group Operational Risk Policy and CDD guidelines.
Key Roles and Responsibilities
* The Implementation of new Branch
Structure leading to an optimal Sales/Service mix to enable Branch to meet its
Sales Targets.
* Monitoring daily Branch Sales Performance to ensure Sales and portfolio growth targets are achieved.
* Ensure high quality, knowledgeable service levels in branch to exceed customer expectations
* Build a motivated, committed and focused Branch team, consistently delivering creative, precise and customer-focused service
* Drive employee development and engagement within branch
* Conduct effective performance management
* Monitor and ensure that all Branch Key Performance Indicators are achieved
* Fully comply with all policies, procedures and KCSA to achieve satisfactory grades in local & Group Audits
* The Implementation and monitoring of CDD measures in line with Group and Regulatory requirements.
* Monitoring daily Branch Sales Performance to ensure Sales and portfolio growth targets are achieved.
* Ensure high quality, knowledgeable service levels in branch to exceed customer expectations
* Build a motivated, committed and focused Branch team, consistently delivering creative, precise and customer-focused service
* Drive employee development and engagement within branch
* Conduct effective performance management
* Monitor and ensure that all Branch Key Performance Indicators are achieved
* Fully comply with all policies, procedures and KCSA to achieve satisfactory grades in local & Group Audits
* The Implementation and monitoring of CDD measures in line with Group and Regulatory requirements.
AML & CDD
Ensure that the Anti-Money Laundering requirements are followed as follows:-
a) Take all reasonable steps to verify and identify our customers
b) Retain adequate records of identification, account opening and transactions
c) Make prompt reports of suspicious transactions using the right internal channels
d) Raise awareness of Money Laundering prevention by training all staff/attending training sessions
Ensure that the Anti-Money Laundering requirements are followed as follows:-
a) Take all reasonable steps to verify and identify our customers
b) Retain adequate records of identification, account opening and transactions
c) Make prompt reports of suspicious transactions using the right internal channels
d) Raise awareness of Money Laundering prevention by training all staff/attending training sessions
DCC duties
Responsible for assisting the BCM and other DCCs to: –
Responsible for assisting the BCM and other DCCs to: –
a) Formulate Recovery Strategies.
b) Develop, maintain, and exercise BC Plans for their own business department or branch.
c) Raise awareness of BC planning issues within their departments. This includes that every department member knows:
a. Who their DCC and alternate are.
b. How to evacuate the building and what initial steps are taken if an emergency is declared
b) Develop, maintain, and exercise BC Plans for their own business department or branch.
c) Raise awareness of BC planning issues within their departments. This includes that every department member knows:
a. Who their DCC and alternate are.
b. How to evacuate the building and what initial steps are taken if an emergency is declared
KEY RELATIONSHIPS (INTERNAL &
EXTERNAL)
Internal
* Head, Client Relationships
* Other Branch Managers
* Branch & Proximity Operations Manager
* BORM
* Head Branch Banking Sales
* RC HR Relationship Manager
* Head, Assurance * Head, Client Center
* Head, Client Experience
* Head, CEPG
* BCM, CRES and Data Centre
Internal
* Head, Client Relationships
* Other Branch Managers
* Branch & Proximity Operations Manager
* BORM
* Head Branch Banking Sales
* RC HR Relationship Manager
* Head, Assurance * Head, Client Center
* Head, Client Experience
* Head, CEPG
* BCM, CRES and Data Centre
How to Apply
Submit your CV
and Application online : Click Here