Our client Private Security
Training Academy (PSTA) is a resource centre established in the year 2011 with
the intention of transforming the security Industry.
PSTA’s ultimate goal is to be
a one-stop resource centre for outsourced security services which include
recruitment and vetting, specialized training, membership and consultancy,
outsourced personnel and camping facilities in East Africa.
General Manager
Reporting to the CEO the job
holder will be responsible for providing leadership and vision in the Training
school by assisting the Director, Group and staff with the development of long
range and annual plans, and with the evaluation and reporting of progress on
plans.
Coordinate guidance and
evaluate day to day activities of the company.
Principal Accountabilities:
- Provide
strategic direction and leadership in the division in order for the
company to achieve its mandate and corporate goals
- Oversee and
ensure effective management of financial, human, physical
resources within the division
- Uphold
accountability for the overall performance of the division
- Ensure
compliance of the company with laws governing the country of operation
- Foster and
support strategic partnerships, business agreements with the company
through responsive identification, evaluation, negotiation and contracting
- Pursue any
relevant opportunities for the commercial strengthening of the company
- Oversee the
implementation of the individual staff performance scheme and the
corporate performance contract entered into between the PSTA and other
stakeholders
- Spearhead
implementation, monitoring & evaluation of the company’s strategic
plan
- Implement the
PSTA’s plans in close collaboration with the appropriate stakeholders and
ensure that their views are adequately acknowledged and incorporated in
the division
- Ensure that
PSTA complies with relevant legislative laws and guidelines and other
relevant policies within the industry, and has a
- Work closely
with the shareholders in improving and sustaining business
Key Skills and
Qualifications:
- A University
degree in Business Administration or Related field
- Diploma in
Security management.
- Must have a
commercial mind with good business acumen
- Computer
literate.
- Must have at
least worked in senior police position or Military or Security Training
institution
- Investigation
skills are an added advantage.
- Ability and
willingness to work at odd hours and under pressure.
- Must have a
valid driving license
- Must be
proficient in English and Kiswahili
- Able to
generate quality reports
Interested candidates are
requested to forward their updated CVs to recruit@virtualhr.co.ke stating their
current and expected remuneration, daytime telephone contacts and addresses of
three referees with the subject GENERAL MANAGER - PSTA by COB 24th Oct,
2016.
Marketing Executive
Reporting to the deputy
Managing Director the job holder will be responsible for creating awareness of
the company’s existence in security services, Generating sales and increasing
company revenue and client base and retain existing clients by giving better
services.
Principal Accountabilities:
- Conduct market
research on the industry and region to ensure customer needs and
requirements are exceedingly met.
- Develop
and Maintain acceptable performance standards
as per the set MPL with effectiveness,
efficiency and quality.
- Hold weekly
sales and marketing meetings to evolve viable working strategies and plans
for the department
- Address all
customer complaints on time and efficiently.
- Deliver
extraordinary customer care by responding to
queries concerning customer accounts and growing and nurturing
customer relationships
- Document
necessary account information and offer solutions that benefit the
customer.
- Plan documented
and measurable routine customer care visits.
- Conduct formal
client’s satisfaction survey on semi-annual basis for all clients and
followup on recommended actions.
- Conduct
security survey and crime audits for all assignments and formally advice
clients on how to beef up their security.
- Conduct client
training and sensitization on security awareness.
- Provide
training and support to the security personnel to ensure sales and service
targets are met.
- Hold
regular meetings with Field Officers
and security officers to monitor client
satisfaction.
- Train security
personnel on quarterly basis on security and customer care.
- Daily perusal
through the O.B to identify SWOTS that affect customer service levels by
tracking trends and developing effective responses based on root causes.
- Advice DMD on
the issues pertaining to viable projects and undesirable clients.
- Lay
foundations for conducting regular security
surveys, audits, design appropriate assignment
instructions, investigations and the compilation of the resultant
findings.
- making monthly
projections every month on the prospects, confirmed contracts and clients
complaints as well as other development.
- Maintain a data
base of all existing and potential clients and networks
- Come up with
cost effective measures of expanding the business
Key Skills and
Qualifications:
- A Diploma /
Higher Diploma / Bachelor’s Degree in related field
- At least 5
years’ experience in sales and marketing in various fields with at least 2
years’ experience in the security industry
- Experience with
manned security solutions, electronic alarms, access control equipment,
C.C.T.V and other sophisticated equipment.
- Comprehensive
understanding of the National and international security environment and
of the criminal procedure code, Evidence Act, penal code and Employment
Act of Kenya.
- Certificate of
good conduct from Kenya police and a valid driving license
- High integrity
with excellent team and other interpersonal skills
- Proven
management and
communication skills
excellent decision making,
communication, planning, organizational, analytical skills including
presentation, report writing and computer skills.
- Flexible on
both day and night schedules and weekend and travel availability is
required.
- Exceptional
listening and relationship building skills.
- Passion for
serving customers with proactive solutions that grow solutions.
Interested candidates are
requested to forward their updated CVs to recruit@virtualhr.co.ke stating their
current and expected remuneration, daytime telephone contacts and addresses of
three referees with the subject MARKETING EXECUTIVE - PSTA by COB 24th Oct,
2016.
Only shortlisted candidates
will be contacted.