Our Client, Viscar Industrial
Capacity Ltd would like to fill a vacancy for a Guest
House Sales & Relations Officer for
their Guest house located in Mombasa.
Job Location:Mombasa
Job Location:Mombasa
Job Purpose: The main function for this job is to attend to the guests
courteously, offer excellent customer service and promote the guest house to
bring in more revenue to Viscar Ltd.
Main Duties and Responsibilities
Main Duties and Responsibilities
- Market the
facility to bring in new customers for accommodation, conferencing and
other outdoor activities.
- Handle guest
complaints and concerns in an efficient and timely manner.
- Coordinate and
perform guest relations tasks to ensure excellent customer relations to
the guests.
- Come up with
sales strategies to increase the facility revenues such as online booking
and other competitive market tactics
- Maintain up-to
date information on room rates, current promotions, offers and packages
- Ensure
excellent housekeeping by supervising the cleaners.
- Collect Guest
feedback during guest departure along with his likes and dislikes.
- Perform basic
cashier functions as required.
- Ensure that all
check-ins and check-outs are handled smoothly without unnecessary delay or
discomfort to any guest.
- Ensure good
food production by supervising the chefs and food service to the guests.
Job Specifications
- A diploma in
relevant field especially in business management.
- Minimum 4
years’ experience in hospitality industry and in a relevant position
- Must be guest
service focused and a team player.
- Must have a
strong business development skills and able to meet sales targets
- Must have
strong organization and interpersonal skills
- A person with
positive attitude and outgoing personality.
- Must have
professional in demeanour and presentation.
- Self-motivation
and independently working competencies are required
- Strong
interpersonal and organizational skills
Interested candidates who
meet the above qualifications to send their applications to
HRConsulting@aon.co.ke by 22nd October 2016.