GiveDirectly Jobs
Kenya Field Manager
Full-time
Full-time
Kisumu
(Note: Multiple positions may be hired from this JD. The position may involve travel to Siaya, Bomet, or Meru. Please indicate on your application if you have a preference for one of these locations.)
Background: GiveDirectly
is driving a re-evaluation of the assumptions underlying international
philanthropy with a provocative model: we deliver donations directly to the
extreme poor and let them decide what to do with them. (Note: Multiple positions may be hired from this JD. The position may involve travel to Siaya, Bomet, or Meru. Please indicate on your application if you have a preference for one of these locations.)
This approach builds on two
converging trends: the rapid spread of electronic last-mile payments solutions
in the emerging markets, and the large body of experimental evidence showing
that direct transfers are as or more cost-effective at reducing poverty than
more traditional, top-down approaches.
GiveDirectly’s field
operations utilize state-of-the-art technology and business processes to
deliver transfers securely, efficiently, and transparently. Our unorthodox
approach – allowing the poor, and not the donor, to choose where they invest –
has prompted debate in the popular press and among policy makers.
GiveDirectly has been
featured on NPR’s This American Life, and in Foreign Affairs, The Economist,
and The New York Times. It was named one of the Top 10 Most Innovative
Companies in Finance by FastCompany, one of the 25 Most Audacious Companies by Inc.,
and one of GiveWell’s top-rated charities for 4 years running.
Overview: The Field Manager (“FM”) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients.
Overview: The Field Manager (“FM”) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients.
The Field Manager will own
the overall enrollment process, including tracking performance of field teams;
achieving targets; building a culture of mentorship and professional
development; and identifying opportunities for risk mitigation and process
improvement.
The Field Manager will serve
as the key “eyes and ears” resource on the ground for the Field Director and
will be responsible for regularly synthesizing updates on operational
health.
The role will reward
exceptional personnel management, organizational skills, high-quality judgment
on operational challenges, and a strong commitment towards building a scalable
and better-leveraged field org.
Responsibilities:
Workflow management / tracking
Responsibilities:
Workflow management / tracking
- Create
work-plans for field teams in collaboration with Associate Field Managers
- Review weekly
reports to track productivity and quality of service; own course
correction if metrics are slipping
- Formulate a
plan for targeted monitoring/engagement while in the field
Org development
- Reduce
dependence on senior management and create more leverage for Field
Director through capacity-building and delegation
- Identify gaps
in org chart and propose solutions to Field Director
- Run performance
reviews for direct reports and build their capacity to do the same for
Field Officers
Risk management and process
improvement
- Anticipate
areas of risk and create mitigation plans (e.g. coordination on complex
research partnership, political instability, slow-downs from pilots, etc.)
- Assist Field
Director with response to “crisis” events (e.g. refusals, government shut-down,
coordinated fraud, etc.)
- Serve as the
organization’s engine for continuous improvement of the enrollment process
and recipient experience by identifying key opportunities and executing on
various initiatives
Support for auxiliary
projects
- Assist Field /
Country Director with communicating and executing new projects / pilots /
technologies (e.g. messaging Segovia to field team, brainstorming options
for community-based targeting, rolling out mobile app questions, etc.)
- Assist Field /
Country Director with hosting journalists, donors, and other external
parties
Community engagement
- Meet with local
government officials to secure permission for GD to operate and keep them
informed about GD’s activities
- Liaise with
community leaders (e.g. church, business and local NGO leaders) to
problem-solve issues that arise in the field (e.g., refusals and false
rumors)
Team-building / morale
- Monitor team
dynamics and own follow-up on barometer activities
- Identify
opportunities for morale-building (e.g. retreats, team events, incentive
schemes, etc.)
Qualifications
- Must have at
least 2-3 years of management experience, preferably managing managers
- Must have
undergraduate degree. Post graduate degree is an added advantage
- Exceptional
leadership ability with demonstrated success in motivating and developing
junior staff
- Exceptional
ability to problem-solve complex operational challenges in the field
- Strong interest
in shaping the field organization, including through revamping of current
structures/processes
- Strong attention
to detail
- Excitement
about owning challenging management tasks, including mentoring and
motivating direct reports and the broader field team
- Demonstrated
ability to work in a highly independent and self-directed manner, while
effectively communicating upwardly about gaps and risks
- Strong
communication and relationship-building skills and the ability to
represent the organization effectively to external parties
- Strong
analytical and technical skills, including a high level of proficiency
with Microsoft Excel
- Sense of humor
and positive attitude
How to Apply
CLICK HERE to apply online
Kenya Information Technology
Officer
Full-time
Full-time
Kisumu
Organisation Background:GiveDirectly is driving a re-evaluation of the assumptions underlying international philanthropy with a provocative model: we deliver donations directly to the extreme poor and let them decide what to do with them.
Organisation Background:GiveDirectly is driving a re-evaluation of the assumptions underlying international philanthropy with a provocative model: we deliver donations directly to the extreme poor and let them decide what to do with them.
This approach builds on two
converging trends: the rapid spread of electronic last-mile payments solutions
in the emerging markets, and the large body of experimental evidence showing
that direct transfers are as or more cost-effective at reducing poverty than
more traditional, top-down approaches.
GiveDirectly’s field
operations utilize state-of-the-art technology and business processes to
deliver transfers securely, efficiently, and transparently.
Our unorthodox approach –
allowing the poor, and not the donor, to choose where they invest – has prompted
debate in the popular press and among policy makers.
GiveDirectly has been
featured on NPR’s This American Lifeand in Foreign Affairs, The Economist, and
The New York Times.
It was named one of the
Top 10 Most Innovative Companies in Finance by FastCompany, one of the 25 Most
Audacious Companies by Inc., and one of GiveWell’s top-rated charities for 4
years running.
Role Overview: The Information Technology Officer (ITO) will support GiveDirectly operations by maintaining the computer systems and networks of the organisation.
Role Overview: The Information Technology Officer (ITO) will support GiveDirectly operations by maintaining the computer systems and networks of the organisation.
The ITO will install software
and configure computer systems, set up new devices including data collection
phones, diagnose hardware and software faults and solve technical and
applications problems, either over the phone or in person.
The ITO will also be required
to generate report and rosters in support of field operations.
The position will reward
strong technical skills, attention to detail, and effective communication with
staff.
The role will report to both
the Office Administrator and the Field Manager.
Job Description:
IT Systems Management
Equipment
Job Description:
IT Systems Management
Equipment
- Configure and
deploy new equipment, including laptops, smartphones and peripheral
equipment;
- Install,
troubleshoot, repair, update and maintain workstations and laptops and
peripheral equipment;
- Install,
maintain, and troubleshoot printers/copiers as well as manage toner
requests;
- Setup and
support audio/visual equipment for presentations and trainings on and off
site;
- Install and
configure peripherals including scanners, external drives, monitors and
other peripheral hardware;
- Recommend the
procurement of, and if approved, help procure replacement or specialist
components, fixtures or fittings
- Removal/disposal
of non-functional equipment as approved by the Office Administrator;
Software
- Take staff
through a series of actions, either face-to-face or over the telephone, to
help set up systems or resolve issues;
- Install,
maintain, troubleshoot, and update operating systems and user
applications; recommend replacements as required;
- Proactively
schedule software upgrades and patching;
- Make sure that
all software on GiveDirectly equipment is licensed and keep record of
licenses;
- Track license
and support contracts to include notification of renewal timeframe to
management;
Network
- Ensure office
internet is always running smoothly
- Test and
evaluate new technology; provide support, including procedural
documentation and relevant reports as necessary;
Systems Planning
- Participation
in research and recommendation of improved infrastructure processes and
technologies to include growth planning;
- Provide
procurement assistance including, but not limited to, researching
solutions, engaging with potential vendors, making recommendations for
product purchases and evaluating bids as directed by the Office
Administrator;
- Work with ISP
and other outside vendors to ensure dependable operations;
- Test new
equipment and applications and provide recommendations as needed;
Training
- Assess user IT
capacity and suggest areas for training; create materials and
presentations for trainings;
- Propose, and if
approved, codify new policies for training, technical and ICT
infrastructure and train new and current employees on the same;
- Assess user
capacity and suggest trainings and areas in need of improvement;
Data Management
- Assist the
Field Manager with the development, testing and implementation of new
survey elements or protocols.
- Responsible for
Saturday Work polls and liaising with the HR Manager and Finance Manager
to have that incorporated into payroll.
- Work with AFMs
to collate all data related issues and work with Data Management team to
get these solved.
- Produce
enrollment and follow-up rosters for the field teams on agreed upon
schedule
- Create monthly
reports on GiveDirectly operations for government and compliance purposes
Qualifications
- Minimum of
Diploma or Degree in a technical field.
- Technical
aptitude and basic understanding of internet technologies and operating /
hardware systems
- Demonstrated
track record managing similar responsibilities at a competitive
organization for minimum of one year.
- Fluency in
English; excellent written and oral communication skills
- Strong interest
in shaping the organization, including through revamping of current
structures/processes
- Demonstrated
ability to work in a highly independent and self-directed manner, while
effectively communicating about gaps and risks
- Strong
analytical and technical skills, including a high level of proficiency
with Microsoft Excel
How to Apply
CLICK HERE to apply online
CLICK HERE to apply online
Bomet Field Officer
Full-time
Full-time
Bomet
Placement: Field location
Responsibilities
Census team
Responsibilities
Census team
- Meet with the
village elder and guides to understand village boundaries
- Working with
a partner, visit every household in the village, excluding no-one
- Complete census
surveys using ODK with accurate data
Registration team
- Explain Give
Directly’s program to eligible households
- Provide cell
phones and SIM cards as appropriate
- Identify and eliminate
ineligible households
- Complete
surveys using ODK with accurate data
Back check team
- Explain safety
and readiness information to recipients
- Ensure someone
in the household is ready to operate the phone to access transfers
- Identify and
eliminate ineligible households
- Complete
surveys using ODK with accurate data
A given FO will be a member
of one of these three teams.
Requirements
Requirements
- Secondary
school graduation, with a preference for diplomas and degrees in relevant
fields
- Previous
working experience in the field with vulnerable communities (1-2 years
minimum)
- Empathy,
honesty, and the highest standards of integrity
- Strong interest
in advancing the distinctive values and mission of GiveDirectly
- Fluency in
Kalenjin is a MUST
- Excellent
communication skills
- Physical
fitness and ability to cope with difficult weather conditions or terrain
- Patience and
good judgment in resolving recipient problems
How to Apply
CLICK HERE to apply online
CLICK HERE to apply online