International Rescue Committee (IRC)
Helpdesk Technician
Sector: Information
Technology
Location: Kenya
Employee Type:Regular
Employee Category: Full Time
The Information Technology department
supports the organization’s work by providing reliable and scalable application
development and infrastructure for the IRC’s offices in the US and around the
world, including many technologically challenging locations.
Job Overview / Summary: Global Service Desk is looking for detailed, and serf-motivated candidate to join multicultural, global service desk in support 5,000+ users.
Job Overview / Summary: Global Service Desk is looking for detailed, and serf-motivated candidate to join multicultural, global service desk in support 5,000+ users.
Only experienced candidates with a
great analytical and problem-solving abilities, with strong customer-service
orientation, able to effectively prioritize and execute tasks in a
high-pressure environment shall apply.
Major Responsibilities:
Major Responsibilities:
- Install, configure, test, maintain, monitor,
troubleshoot and resolved technical problems; respond to telephone calls,
emails and user request for technical request utilizing ServiceNow
ticketing system.
- Escalate more complex calls to the relevant IT
engineer, or third-party support vendor.
- Relies on Knowledgebase and pre-established
guidelines to perform the functions of the job; research and document
solutions to newly identified problems.
- Respond to service tickets and requests for
local desktop support and remote desktop support to meet service level
agreement
- Troubleshoot and resolve hardware, software,
application, network, user access or related issues
- properly triage escalation of the complex
issues to the next level support
- manage user accounts (creation, termination,
changes)
- Accountable for the successful resolutions of
all customer requests
- Assist in managing network resources,
including access to file shares, printers, phone system)
- Implement patches and corrective actions
needed to mitigate security access
- Test and image desktops and laptops as
required
- Support audio/visual/computer equipment as
needed for conference or meeting setups
- Take ownership of user problems in order to
meet SLA.
- Maintain inventory of IT loaner computers, and
computer peripherals, and toners.
Job Requirements:
Formal Education & Certification
Formal Education & Certification
- 3+ years of related experience assisting end
users in helpdesk or desktop support environment
- Experience with AD, O365, MS Office 2013,
remote tools, Windows 7 (80%) and MAC environment (20%)
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly
language.
- Lifting and transporting of heavy to
moderately heavy objects, such as computers and peripherals.
- Microsoft certification and computer related
classes are big plus
The IRC and IRC workers must adhere
to the values and principles outlined in IRC Way - Standards for Professional
Conduct. These are Integrity, Service, and Accountability. In
accordance with these values, the IRC operates and enforces policies on
Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti
Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
IRC leading the way from harm to home.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
IRC leading the way from harm to home.
How to Apply
CLICK
HERE to apply online
Health Team Leader - Kakuma
Sector: Health
Location: Kenya
Employee Type:Regular
Employee Category: Full Time
Job Purpose / Objective: Under the supervision of the Field coordinator, the Heath Team Leader shall be responsible for the overall designing and implementation of the health program that encompasses Nutrition, RH/HIV, CHP, WPE, Safe Programming and Clinical Services sectors.
S/he will also be responsible for
implementation of evidence based primary health care service delivery.
He/she shall be expected to monitor
and ensure improvement and maintenance of the entire health indicators as per
SPHERE/UNHCR/WHO standards at the Camp.
Key Responsibilities
Program Planning, Implementation and Evaluation:
Key Responsibilities
Program Planning, Implementation and Evaluation:
- Work with IRC Kenya Senior Management team to
ensure Kakuma health program objectives are achieved;
- Prepare health proposals and budgets in
partnership with Field coordinator, Health Coordinator, Clinical services,
Nutrition, WPE, SP, CHP and RH/HI managers.
- Ensure appropriate monitoring and evaluation
systems are in place for all health sectors in the camp;
- Ensure that health provision is in line with
accepted SPHERE and National guidelines for all sectors
- Maintain accurate and up to date health
profile of Kakuma refugees and respond in timely fashion to any infectious
or epidemic disease outbreaks;
- Prepare monthly reports to UNHCR and actively
assist the IRC senior management in preparation of health related donor
reports.
- Initiate technical evaluations, surveys and
situation analysis as required
Operations:
- Overall responsible for commodity security for
drugs and hospital supplies;
- Oversee the implementation of safe-motherhood
and reproductive health activities, including ANC, delivery care, PNC, and
FP.
- Provide close technical support to HIV AIDS
program area, regarding design and implementation of a comprehensive HIV
program in Kakuma, to include VCT, PITC, OI prophylaxis and ARV provision;
- Provision of overall development and
management of clinical and training protocol/ guidelines;
- Authorize medical evacuation of staff;
- Monitor usage of IRC health supplies and
assets in accordance with donor regulations;
- Assist in the recommendation of promotions,
disciplinary action and termination of health staff to the Field
coordinator.
Finance and Grant Management
- Ensure budget spending according to approved
budgets, review and analyse budgets versus actual expenditures and take
remedial measures;
- Facilitate grant opening meetings and BVA
meetings
- Recommend appropriate budget revisions to
ensure maximum use of financial resources;
- Provide overall leadership and supervise
health program staff in development and implementation of procurement and
spending plans.
Communication Representation and
Reporting:
- Represent IRC in all inter-agency coordination
and technical meetings in kakuma and Nairobi;
- Enhance coordination and working relationship
with the Ministry of Health and other Implementing partners
- Keep the IRC senior management team up-to-date
on all developments in the field.
- Lead and facilitate donor visits and other
missions
Human Resources
- Directly supervise Clinical Services manager,
Community Health Program manager, HIV/AIDS manager, Nutrition Manager, SP
and WPE managers.
- In coordination with the Field Coordinator,
determine health program staffing needs and assure such positions are
filled in timely fashion;
- Directly responsible for IRC staff health and
medical evacuations.
- Ensure that staffs in the entire health
department have updated job descriptions and performance objectives.
Required qualifications
- University Degree in Health related field.
- A Master’s degree in Public Health will be
desirable
- Over five years of field work experience on
comprehensive primary health programs in resource poor settings.
- Experience in refugee camp settings will be an
added advantage.
- Strong management, assessment, project
planning, organizational, interpersonal, and communication skills
- Skills in program and budget management
- Demonstrated proposal writing and reporting
skills – Fluency in English and Kiswahili
- Strong communication, people management and
analytical skills
- Ability to work under pressure in an unstable
security environment
- Ability to multitask, manage pressure and
flexibility
Required Experience &
Competencies:
- Over five years of field work experience on
comprehensive primary health programs in resource poor settings.
Experience in refugee camp settings will be an added advantage.
- Strong management, assessment, project
planning, organizational, interpersonal, and communication skills
- Skills in program and budget management
- Demonstrated proposal writing and reporting
skills – Fluency in English and Kiswahili
- Strong communication, people management and
analytical skills
- Ability to work under pressure in an unstable
security environment
- Ability to multitask, manage pressure and
flexibility
- Cultural sensitivity
- Computer literacy- Microsoft Word and
Microsoft Excel
Kenyan nationals are encouraged to
apply.
International allowances are not
available for this position.
Salary and other benefits are
compliant to the Kenyan NGO Sector.
How to Apply
CLICK HERE to
apply online
Nutrition Manager - Research
Sector: Nutrition
Location: Kenya
Employee Type:Regular
Employee Category: Full
Time
Job Purpose / Objective: The
IRC is leading a multi-agency program of operational research to develop a
combined protocol for the treatment of severe and moderate acute malnutrition
(Combined Protocol for Acute Malnutrition Study- ComPAS).
The ‘Combined Protocol’ will be
piloted in two countries: South Sudan and Kenya. The IRC is recruiting a
NutritionManager- RESEARCH to manage the day to day research study
implementation and data collection supervision in Kenya.
The research is funded by OFDA and
CIFF, implemented by the IRC in Kenya and Action Against Hunger-USA in South
Sudan and supported by the London School of Hygiene and Tropical Medicine. In
Kenya the research will be implemented in Nairobi county.
As part of the global ComPAS research team and working under the guidance and supervision of the IRC Nutrition Coordinator while working closely with IRC nutrition Specialist in HIB incharge of ComPASS, the Nutrition Manager- Research will be overallyresponsible for upervisioning of Nutrition Officers- research performing data collection at 12 health facilities in Nairobi County.
As part of the global ComPAS research team and working under the guidance and supervision of the IRC Nutrition Coordinator while working closely with IRC nutrition Specialist in HIB incharge of ComPASS, the Nutrition Manager- Research will be overallyresponsible for upervisioning of Nutrition Officers- research performing data collection at 12 health facilities in Nairobi County.
S/he will work closely with the
Nutrition Research Officers team to ensure high-quality quantitative and
qualitative data collection and reporting of research study data by training
and supervising Officers on treatment and study protocol and implementation as
well as building their capacity for critical-thinking research skills and use
of mhealth data collection tools.
The Nutrition Research manager will
provide both on-site and remote supervision through on the job training and
coaching and performing data audits to monitor accuracy and maintenance of
research indicators.
S/he will also work closely with
Officers to maintain records of ComPAS research study supply and support
pre-positioning efforts.
Alongside the Officers and Research
Coordinator, s/he will also build and maintain strong relationships with
implementing partners and MoH at the sub-county level.
Upon successful completion of the research study enrollment and data collection, the Nutrition Research Manager will contribute to the data analysis, write-up and editing, as required for publishing academic articles, briefing papers, case studies, etc.
Key Responsibilities:
Research
Upon successful completion of the research study enrollment and data collection, the Nutrition Research Manager will contribute to the data analysis, write-up and editing, as required for publishing academic articles, briefing papers, case studies, etc.
Key Responsibilities:
Research
- Supervise and coordinate the implementation
and monitoring of the ComPAS research project in line with research
protocol, proposal targets and work plan timelines
- Promote strict adherence to ComPAS research
protocol by stakeholders through effective communication to Nutrition
Research Officers, clinic facility staff and enrolled patients
- Coordinate with Research Coordinator to
develop training curricula and study implementation plans
- Act as mHealth focal point; maintain data
collection and data quality management procedures at all times
- Conduct data audits based on agreed
methodology(s) including surveys, process monitoring, and other rapid
methods
- Coordinate with Research Coordinator, MoH and
other implementing partners to ensure maximum effectiveness of the
research study
Human Resources
- Participate in hiring and training of 12
Nutrition Research Officers; provide continuous on the job training and
coaching as necessary; build Officers’ capacity to support non-ComPAS
project staff (clinic staff, CHWs, etc.)
- Provide direct and routine supervision of
Research Officers; monitor performance according to their job description
and provide oral and written feedback in a timely manner
- Review personnel issues and concerns of
research staff; determine and implement solutions, escalate issues to
Research Coordinator and assist with determining and implementing
solutions
- Responsible for day to day management
including leave planning ensuring that there is proper coverage while
staff are on leave
Supply Chain
- Work with the supply chain team to develop
accurate and timely supply orders
- Support Officers’ to monitor utilization of
ComPAS research study issued nutrition supplies; monitor and track ComPAS
assets
- Review of all CoMPASS nutrition program
purchase requisitions working with the supply teams ensuring that
procurement plans are in place and effectively used.
- Responsible for adequate nutrition supplies at
the facilities and study cites
Monitoring and Reporting
- Using the mHealth platform and on-site audits,
closely monitor research data to ensure accuracy, quality and alignment
with study indicators; provide immediate corrective action/instruction to
minimize error
- Attend and/or host ComPAS research project
meetings
- Keep Nutrition Coordinator/Research Coordinator
informed on all developments through regular reports
Finance and grant management
- Track ComPAS budget expenses and do routine
budget analysis and tracking of expenditure
- Ensure expenditures are timely and in line
with donor expectation and guidelines
Other
- Perform any other duty as directed by the
supervisor
Key Result Areas:
- Successful implementation of ComPAS research
study as per the proposal targets and work plan timelines
- Capacity building of Research Officers;
promotion of critical-thinking research skills and culture of
responsibility and detail-oriented work among officers
- Accuracy of ComPAS research study data as per
the research data collection protocols; collection, input, and analysis
- Timely supply and/or pre-positioning of ComPAS
research study supplies to study sites
- Timely submission of ComPAS study related
reports
- Representation of IRC at internal and external
meetings, forums, presentations etc.
Required Qualifications:
- MUST have a Bachelor’s degree in nutrition
dietetics
- Masters in Public Health Nutrition preferred.
- MUST be a registered by KNDI
Required Experience &
Competencies:
- Technical understanding of CMAM required; a
minimum of 3 years of professional experience in nutrition, public health,
nutrition planning and management and/or in relevant areas of infant and
child health/nutrition care at program management level required
- Minimum 2 years in nutrition-related research,
designing and/or implementing nutrition research studies or evaluations
required, experience with RCTs preferred
- Knowledge in mHealth data collection software
and platforms; experience troubleshooting electronic data collection
issues strongly preferred
- Strong analytical skills, sound judgment and
the capacity to think and plan strategically, including the ability to produce
high quality implementation plans
- Excellent communication skills; demonstrated
patience and effective leadership in communicating new topics to diverse
audiences; experience providing job coaching or on the job training
- Familiarity with Nairobi County nutrition
programs and partners preferred
- Ability to work with considerable flexibility
(for example: outside business hours in urban areas)
Kenyan nationals are encouraged to
apply.
International allowances are not
available for this position.
Salary and employee benefits are
compliant to the Kenyan NGO Sector.
How to Apply
CLICK HERE to apply online
How to Apply
CLICK HERE to apply online
Nutrition Officer - Research
Sector: Nutrition
Location: Kenya
Employee Type:Regular
Employee Category: Full
Time
Job Purpose / Objective: The
IRC is leading a multi-agency program of operational research to develop a
combined protocol for the treatment of severe and moderate acute malnutrition
(Combined Protocol for Acute Malnutrition Study- ComPAS).
The ‘Combined Protocol’ will be
piloted in two countries: South Sudan and Kenya. The IRC is recruiting
Nutrition Research Officers to provide research study implementation and data
collection support in Kenya.
The research is funded by OFDA and
CIFF, implemented by the IRC in Kenya and Action Against Hunger-USA in South
Sudan and supported by the London School of Hygiene and Tropical Medicine.
As part of the global ComPAS research team and working under the guidance and supervision of the ComPAS Research Manager and ComPAS Research Coordinator, the Nutrition Officer Research will be directly responsible for high-quality quantitative and qualitative data collection and reporting of research study data at his or her designated clinic site.
As part of the global ComPAS research team and working under the guidance and supervision of the ComPAS Research Manager and ComPAS Research Coordinator, the Nutrition Officer Research will be directly responsible for high-quality quantitative and qualitative data collection and reporting of research study data at his or her designated clinic site.
S/he will also work closely with
clinic facility (MoH) staff and provide logistics and technical support on the
implementation of the standard or Combined Protocol, patient record-keeping,
patient follow-up, and community outreach.
The Nutrition Research Officer will
be expected to strictly adhere to research protocol, communicate effectively to
clinic facility staff and enrolled patients, and maintain data quality and data
management procedures at all times.
Key Responsibilities
Key Responsibilities
- Participate in refresher IMAM and original
ComPAS research protocol training including CommCare; demonstrate
understanding IMAM protocols.
- Work with ComPAS research team, sub-county MoH
and local community leaders to acquire community-level consent prior to
the start of the research study
- Assist with community sensitization and
screening to recruit study participants
- Maintain a professional relationship with
clinic (non-ComPAS research) staff; provide on the job training, coaching
and mentoring in order to communicate study protocol procedures and CMAM
best practice where appropriate
- Daily, work with clinic staff at clinic site
to recruit children to the study, enroll children based on study
enrollment criteria and procedures; obtain informed consent from caregiver
to collect and store personal information
- Daily, implement ComPAS research study data
collection procedures; record all enrollments and weekly follow-up data
(anthropometrics, household data, personal and medical history, etc.) to
electronic tablets using mHealth software
- Daily, when available, assist clinic staff
with providing and recording treatment for acute malnutrition
- Daily, upload data to online mHealth platform
- Daily, alongside clinic staff, monitorprogress
ofstudy participants; ensure appropriate concurrent medical treatment,
follow-up, referral, and discharge
- Communicate key combined or standard protocol
messages to caretakers of enrolled children, and ensure it is delivered
appropriately in order to promote adherence
- Organize four-month follow-up with caretakers
of enrolled children and community health workers
- Perform periodic data audits independently and
with supervisor
- Maintain record of ComPAS research study
supply; take stock of supplies that need to be replenished and work with
the research Supervisor/Coordinator to pre-position
- Plan and conduct mass MUAC screening of the
under fives on a quarterly basis in collaboration with the community
health workers and clinic outreach planning
- Coordinate meetings with IRC and sub-county
MoH officials to update on study progress and share interim results
- Represent IRC in nutrition coordination
meetings within the sub-county among implementing partners and other
nutrition /health related forums.
- Attend scheduled ComPAS research team meetings
and one-on-one meetings with supervisor(s)
- Immediately report any issues or problems to
the Research Manager and/or Coordinator
- Any other duties as assigned by the
supervisor(s)
Required Qualifications
- Bachelor degree in Food, Nutrition and
Dietetics from a recognized University.
- Must be a registered nutrition or dietitian
KNDI
- Additional research qualification or
experience
Required Experience &
Competencies:
- Technical understanding of CMAM required;
minimum 1 year work experience in providing treatment for acute
malnutrition.
- Minimum 1 year work experience in public
health research, preferably in nutrition, community health, or child
health
- Prior experience with mHealth data collection
platforms, preferably CommCare
- Experience in nutrition survey and
assessments; strong experience ensuring data quality and management
procedures
- Attention to detail and ability to multi-task
- Effective when working independently and as
part of a team
- Excellent communication skills; demonstrated
patience and effective leadership in communicating new topics to diverse
audiences; experience providing job coaching or on the job training
desirable
- Experience in nutrition and HIV/AIDS
programming added advantage
- Ability to work with considerable flexibility
(for example: outside business hours in urban areas)
Kenyan nationals are encouraged to
apply.
International allowances are not
available for this position.
Salary and employee benefits are
compliant to the Kenyan NGO Sector.
How to Apply
CLICK HERE to apply online
IRC leading the way from harm to home.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Please contact Talent Acquisitions at IRC.Recruitment@rescue.org. As required by law, the IRC will provide reasonable accommodations to qualified applicants and employees with a known disability.
How to Apply
CLICK HERE to apply online
IRC leading the way from harm to home.
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Please contact Talent Acquisitions at IRC.Recruitment@rescue.org. As required by law, the IRC will provide reasonable accommodations to qualified applicants and employees with a known disability.
Disclaimer: Please
take note that International Rescue Committee (IRC) does not ask for any fees
in connection with its recruitment processes. In the event that you receive any
request for payment of any sort, please get in touch with us on Tel:
+(254-020) 2727730, Email: IRCKenya@rescue.org or report to the nearest police.