Securex
Job Title: Radio Controllers
Is This You?
- Do you love
talking and sharing experiences?
- Are you the
person to win the war for talent?
- Are you
fascinated with new Technology?
- Do you consider
less is more only when more is too much?
- Is your eye for
details comparable with an eagle’s?
- Does losing
bother you?
- Do you dream
big?
- Are you able to
engage a changing workforce?
If your answer to 80% of the
questions above is yes, we are looking for you.
At Securex we are big on
attitude.
We are looking for aggressive
individuals who can operate the Securex central control room radio and alarm
monitoring systems adhering to the organisations quality policies and procedures.
The Roles &
Responsibilities
- To operate the
HF and VHF radio systems, telephone and computer terminals of the Central
Control Room.
- To monitor the
security alarm receiver, interpret and record alarm activations and faults
and record result of alarm responses.
- To liaise with
contact clients/key holders in connection with alarm activations 4.
To call the emergency services when required.
- To receive and
record telephone messages, complaints and requests for company services.
- To monitor and
record the movement of company vehicles.
- To make entries
in the Occurrence Book.
- To maintain
records of assignments and prepare reports and returns as directed.
- To maintain
records of activations for each assignment and prepare reports and returns
as directed.
Qualifications / Experience
- A Diploma in
any relevant field.
- An intermediate
level of IT skills with a very good working knowledge of the range of MS
Office packages.
- Awareness on
security operations and security driven technology solutions will be an
added advantage.
Reporting To: Control Room Manager
Duty Variation: May be required to work in any other capacity that the company
may require of you from time to time.
Application Process:
Send your cover letter and CV
to careers@securex.co.ke clearly indicating on the email heading: ‘Application
for the role of Radio Controller.
Application deadline is COB
30th September 2016
Job Title: Field Officers
Is This You?
- Do you love
learning new things?
- Does your
appearance and grooming matter to you?
- Do you consider
less is more only when more is too much?
- Do you love
talking and sharing experiences?
- Do you like the
latest gadgets?
- Is your eye for
details comparable with an eagle’s?
- Does losing
bother you?
- Do you dream
big?
If your answer to 80% of the
questions above is yes, we are looking for you.
At Securex we are big on
attitude.
We are looking for aggressive
individuals who will ensure compliance and correct implementation of the
organisations standards in their respective area of operation, as well as act
as operational client facing liaisons.
The Roles &
Responsibilities
- Look at the
corporate branding of every assignment ranging from the guards to the
signs and equipment on site.
- Supervise the
day to day security operations of deployment, supervision and allocation
of duties as required at the client sites.
- Responsible for
coordinating and supervising the day-to- day team effort of Supervisors
and other assigned personnel to ensure that services are delivered in a
quality and cost effective manner within their assigned area of operation.
- Ensure proper
channels of communication exist and are enforced between the zone teams
and zone management.
- To perform spot
checks on MRTs, Supervisors and Guards in their respective areas.
- Oversee
compliance of Guards with established company policies and standards such
as Health and Safety, security measures being in place and training of
guards.
- Responsible for
ensuring all employees portray a corporate brand image through inspections
of guarding uniforms, company vehicles, motor bikes and equipment.
- Ensure the
correct level and standard of equipment, uniform and PPE is issued and
used by Securex employees.
- Ensure all
sites have Assignment Instructions and are clearly displayed in a
professional manner.
- Investigate
incidents and prepare Incident reports within 18 hours of an incident.
- Conduct regular
security site surveys by inspecting premises to ensure adequate security
is available and that all physical facilities comply with Health and
safety and environmental codes and ordinances.
- Upon
instruction carryout SVAs Security Vulnerability Assessments.
- Receive and
review SVAs/Tasking’s given by the Zone Manager, prepare a scheme of work,
giving timelines and budgetary constraints as a minimum.
- Once approval
of the scheme of work has been given by the Zone Manager (continuous
progress reports need to be given to the Senior Operations Manager
throughout the tasking), liaison with relevant departments regarding the
tasking can begin.
- Seek new
business opportunities within the tasking which may not have been captured
at point of sale.
- Draft the
assignment instructions and present to you Zone Manager (the Zone Manager
will give approval/disapproval) ensuring all areas of the assignment are
covered. If specific assignment needs and assistance is needed from the
training team then the Zone Manager is to inform the Senior Operations
Manager of this need.
- Assist the
Training Team with any specific to assignment training requirements to
ensure the company are meeting the client’s needs.
- Act as liaison
between the organisation and the customer to foster customer attention by
attending meetings personally, address any nonconformity issues
identified.
- Inform the
client in writing when their guards are proceeding for leave, as well as presenting
the replacement guard.
- Liaise with
police in investigations as may be required from time to time
Key Competencies:
- Exceptional
client facing skillsets.
- A security
professional with a proven track recorded in security management, planning
and coordinating.
- An ability to
carry out scope of work and produce the relevant level of paperwork to
support such schemes.
- Enthusiastic
and committed approach with a track record of building strong, trusted
base relationships with colleagues and stakeholders at all levels.
- A sound working
knowledge of security best practice and legislation affecting the security
role.
- Strong
management and leadership skills together with excellent communication,
influencing, negotiating and engagement skills.
- An intermediate
level of IT skills with a very good working knowledge of the range of MS
Office packages.
- Good knowledge
of technology driven security solutions as well as a willingness to
continually upgrade that knowledge.
- Sound judgement
and decision making skills, with a “hands on”, problem solving approach,
able to remain calm under pressure and take control of incidents,
pro-active and self-motivated.
- An ability to
work as part of team and also have the ability to lead teams.
- Experience of
writing procedures, drafting reports, preparing business cases and
compiling and adjusting requirements to meet shortfalls in staffing
levels.
- Excellent
planning and organisation skills to meet deadlines and pay attention to
detail, with a consulting mindset.
- Understanding
financial practices such as cost control and budgeting, demonstrating
financial acumen in all decision making.
- Must have the
highest level of integrity, vigilant and of sound judgement.
- Should be
unrelenting in the pursuit of excellence, ensuring to lead by setting the
standards.
Qualifications / Experience
- Diploma in
relevant field with a view of pursuing a Degree in the short term future.
- A minimum of
six years in high level security with a minimum of two years in security
tasking management.
- A recognised
teaching or instructor qualification.
- Working
knowledge of multiple security functions and security driven technology
solutions.
- Needs to hold a
Motorbike licence with a minimum of 2 years riding experience, or a
willingness to undergo Motorbike training.
Application Process:
Send your cover letter and CV
to careers@securex.co.ke clearly indicating on the email heading: ‘Application
for the role of Field Officer.
Application deadline is COB
30th September 2016
Job Title: Zone Manager
Is This You?
- Is your smile
and humor contagious?
- Do you love
events and outdoor activities?
- Do you love
talking and sharing experiences?
- Are you able to
convince someone to do something they wouldn’t want to do?
- Do you consider
less is more only when more is too much?
- Is your eye for
details comparable with an eagle’s?
- Does your
appearance and grooming matter to you?
- Does losing
bother you?
- Do you dream big?
If your answer to 80% of the
questions above is yes, we are looking for you.
At Securex we are big on
attitude.
We are looking for an
aggressive individual who will take the overall command and control of the
organisations’ sub-unit (zone of operation), ensuring all assignments are
manned as per the laid down policies and procedures.
The Roles & Responsibilities
- To oversee the
day to day security operations of deployment, supervision and allocation
of duties as required at the client sites.
- Responsible for
coordinating and supervising the day-to- day team effort of Supervisors,
Field Officers and other assigned personnel to ensure that services are
delivered in a quality and cost effective manner within the assigned zone.
- Ensure proper
channels of communication exist and are enforced between the employees and
the headquarters.
- To perform spot
checks on Filed Officers and other operatives in their respective areas.
- Oversee
compliance of Guards with established company policies and Standards such
as Health and Safety, security measures being in place and training of
guards. Responsible for ensuring all employees portray a corporate brand
image through inspections of guarding uniforms, company vehicles and motor
bikes and equipment. Ensure all assignment instructions and incident
reports are attached into the company systems.
- To oversee (if
required take part in) the investigation of incidents and prepare Incident
reports within 24 hours.
- Ensure client’s
requirements, requests, complaints and suggestions are updated on to the
Evolution system.
- Ensure all
issues and complaints brought in are addressed within 24 hours and
recorded in the Supervisory Occurrence Book and updated on Evolution with
corrective actions implemented.
- Will ensure the
zone manning schedules and plans of how the operational commitments
including leave and the reliever line will be fulfilled.
- Receive and
review Tasking’s given by the Manned Guarding Manager. Once reviewed a
scheme of work needs to be produced, giving timelines and budgetary
constraints as a minimum.
- Is to oversee
that the correct level and standard of equipment, uniform and PPE is
issued and used by Securex Operational personnel.
- Is to oversee
the handover of recruits from Compliance Officer to his or her respective
zone.
- Will proof read
all operational documentation prior to it being passed up the chain i.e.
Incident Reports, SVAs etc.
- Guide and advice
employees directly below his/her command.
- In an emergency
(i.e. the Manager Manned Guarding is taken ill etc) the Zone
- Manager should
have the ability to step up to cover the Manager Manned Guarding position
for a short period whilst long term remedial action is implemented. Ensure
implementation of monthly zonal spot check schedules and Timam parade
schedules.
- Conduct and
attend monthly Timam parades for every area as per documented agenda.
- Work with
assigned personnel to ensure that all contractually scheduled hours are
met with a minimum use of unbilled overtime.
- Prepare all
required reports as per the documented processes, recommendations and
develop strategies to improve quantity and quality of service delivered.
- Adherence to
systems, processes and policies of Securex.
- Will carry out
random spot checks of company databases and analysis systems to ensure
productively is on the rise and wastage is being reduced such as the
amount of claims for example.
Business Growth
- Drive
profitable volume growth through cross sell and upsell by maximizing both
new and existing customer engagement.
- Deepen existing
relationships and grow share of wallet / potential value within Securex
- Develop and
maintain departments budget annually
- Develop
initiatives aimed at ensuring that the contact Centre and customer
experience as a whole supports and adds value beyond regular customer care
activities to other Business units such as Sales, marketing, Revenue
collection etc.
Training & Development
- Champion the
embedment of service culture across the organization
- Through
guidance and coaching, empower customer experience staff to handle complex
client issues effectively and efficiently
- Interview,
select, coach, train, manage performance and develop customer experience
personnel and other service delivery staff.
- Periodic soft
skills training of all client facing staff
- Provide Support
to Branches ( Uganda, Tanzania & Mombasa) on customer care activities
Compliance
- Ensure
compliance with customer care and Securex policies and procedures.
- Ensure
adherence to ISO quality assurance policy and OSHA health and safety
policy.
Key Competencies / Skills
- A security
professional with a proven track recorded in security management, planning
and coordinating.
- An ability to
carry out scope of work and produce the relevant level of paperwork to
support such schemes.
- Enthusiastic
and committed approach with a track record of building strong, trusted
base relationships with colleagues and stakeholders at all levels.
- A sound working
knowledge of security best practice and legislation affecting the security
role.
- Strong
management and leadership skills together with excellent communication,
influencing, negotiating and engagement skills.
- An intermediate
level of IT skills with a very good working knowledge of the range of MS
Office packages.
- A very good
knowledge of technology driven security solutions as well as a willingness
to continually upgrade that knowledge.
- Sound judgement
and decision making skills, with a “hands on”, problem solving approach,
able to remain calm under pressure and take control of incidents, pro-
active and self-motivated.
- An ability to
work as part of team and also have the ability to lead teams.
- Experience of
writing procedures, drafting reports, preparing business cases and compiling
and adjusting requirements to meet shortfalls in staffing levels.
- Excellent
planning and organisation skills to meet deadlines and pay attention to
detail, with a consulting mindset.
- Understanding
financial practices such as cost control and budgeting, demonstrating
financial acumen in all decision making.
- Must have the
highest level of integrity, vigilant and of sound judgement.
- Should be
unrelenting in the pursuit of excellence, ensuring to lead by setting the
standards.
Required qualifications / experience
- A bachelor in a
relevant field with a willingness to undergo a Masters.
- Professional
management qualification and a member of a recognised professional
management governing body.
- A minimum of
eight years of experience in high level security with a minimum of three
years working in a security managerial role, with security qualifications
to support these years of service.
- Working
knowledge of multiple security functions and security driven technology
solutions.
Application Process
Send your cover letter and CV
to careers@securex.co.ke clearly indicating on the email heading: ‘Application
for the role of Zone Manager’.
Application deadline is COB
30th September 2016
NOTE: Only shortlisted candidates will be notified.