Jobs and Vacancies in Securex, Kenya

Securex
 
Job Title: Radio Controllers
 
Is This You?
  • Do you love talking and sharing experiences?
  • Are you the person to win the war for talent?
  • Are you fascinated with new Technology?
  • Do you consider less is more only when more is too much?
  • Is your eye for details comparable with an eagle’s?
  • Does losing bother you?
  • Do you dream big?
  • Are you able to engage a changing workforce?

If your answer to 80% of the questions above is yes, we are looking for you. 

At Securex we are big on attitude. 

We are looking for aggressive individuals who can operate the Securex central control room radio and alarm monitoring systems adhering to the organisations quality policies and procedures.
 
The Roles & Responsibilities
  • To operate the HF and VHF radio systems, telephone and computer terminals of the Central Control Room.
  • To monitor the security alarm receiver, interpret and record alarm activations and faults and record result of alarm responses.
  • To liaise with contact clients/key holders in connection with alarm activations 4. To call the emergency services when required.
  • To receive and record telephone messages, complaints and requests for company services.
  • To monitor and record the movement of company vehicles.
  • To make entries in the Occurrence Book.
  • To maintain records of assignments and prepare reports and returns as directed.
  • To maintain records of activations for each assignment and prepare reports and returns as directed.
Qualifications / Experience
  • A Diploma in any relevant field.
  • An intermediate level of IT skills with a very good working knowledge of the range of MS Office packages.
  • Awareness on security operations and security driven technology solutions will be an added advantage.
Reporting To: Control Room Manager
 
Duty Variation: May be required to work in any other capacity that the company may require of you from time to time.

Application Process:
 
Send your cover letter and CV to careers@securex.co.ke clearly indicating on the email heading: ‘Application for the role of Radio Controller. 

Application deadline is COB 30th September 2016


Job Title: Field Officers
 
Is This You?
  • Do you love learning new things?
  • Does your appearance and grooming matter to you?
  • Do you consider less is more only when more is too much?
  • Do you love talking and sharing experiences?
  • Do you like the latest gadgets?
  • Is your eye for details comparable with an eagle’s?
  • Does losing bother you?
  • Do you dream big?

If your answer to 80% of the questions above is yes, we are looking for you. 

At Securex we are big on attitude. 

We are looking for aggressive individuals who will ensure compliance and correct implementation of the organisations standards in their respective area of operation, as well as act as operational client facing liaisons.
 
The Roles & Responsibilities
  • Look at the corporate branding of every assignment ranging from the guards to the signs and equipment on site.
  • Supervise the day to day security operations of deployment, supervision and allocation of duties as required at the client sites.
  • Responsible for coordinating and supervising the day-to- day team effort of Supervisors and other assigned personnel to ensure that services are delivered in a quality and cost effective manner within their assigned area of operation.
  • Ensure proper channels of communication exist and are enforced between the zone teams and zone management.
  • To perform spot checks on MRTs, Supervisors and Guards in their respective areas.
  • Oversee compliance of Guards with established company policies and standards such as Health and Safety, security measures being in place and training of guards.
  • Responsible for ensuring all employees portray a corporate brand image through inspections of guarding uniforms, company vehicles, motor bikes and equipment.
  • Ensure the correct level and standard of equipment, uniform and PPE is issued and used by Securex employees.
  • Ensure all sites have Assignment Instructions and are clearly displayed in a professional manner.
  • Investigate incidents and prepare Incident reports within 18 hours of an incident.
  • Conduct regular security site surveys by inspecting premises to ensure adequate security is available and that all physical facilities comply with Health and safety and environmental codes and ordinances.
  • Upon instruction carryout SVAs Security Vulnerability Assessments.
  • Receive and review SVAs/Tasking’s given by the Zone Manager, prepare a scheme of work, giving timelines and budgetary constraints as a minimum.
  • Once approval of the scheme of work has been given by the Zone Manager (continuous progress reports need to be given to the Senior Operations Manager throughout the tasking), liaison with relevant departments regarding the tasking can begin.
  • Seek new business opportunities within the tasking which may not have been captured at point of sale.
  • Draft the assignment instructions and present to you Zone Manager (the Zone Manager will give approval/disapproval) ensuring all areas of the assignment are covered. If specific assignment needs and assistance is needed from the training team then the Zone Manager is to inform the Senior Operations Manager of this need.
  • Assist the Training Team with any specific to assignment training requirements to ensure the company are meeting the client’s needs.
  • Act as liaison between the organisation and the customer to foster customer attention by attending meetings personally, address any nonconformity issues identified.
  • Inform the client in writing when their guards are proceeding for leave, as well as presenting the replacement guard.
  • Liaise with police in investigations as may be required from time to time
Key Competencies:
  • Exceptional client facing skillsets.
  • A security professional with a proven track recorded in security management, planning and coordinating.
  • An ability to carry out scope of work and produce the relevant level of paperwork to support such schemes.
  • Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
  • A sound working knowledge of security best practice and legislation affecting the security role.
  • Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
  • An intermediate level of IT skills with a very good working knowledge of the range of MS Office packages.
  • Good knowledge of technology driven security solutions as well as a willingness to continually upgrade that knowledge.
  • Sound judgement and decision making skills, with a “hands on”, problem solving approach, able to remain calm under pressure and take control of incidents, pro-active and self-motivated.
  • An ability to work as part of team and also have the ability to lead teams.
  • Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting requirements to meet shortfalls in staffing levels.
  • Excellent planning and organisation skills to meet deadlines and pay attention to detail, with a consulting mindset.
  • Understanding financial practices such as cost control and budgeting, demonstrating financial acumen in all decision making.
  • Must have the highest level of integrity, vigilant and of sound judgement.
  • Should be unrelenting in the pursuit of excellence, ensuring to lead by setting the standards.
Qualifications / Experience
  • Diploma in relevant field with a view of pursuing a Degree in the short term future.
  • A minimum of six years in high level security with a minimum of two years in security tasking management.
  • A recognised teaching or instructor qualification.
  • Working knowledge of multiple security functions and security driven technology solutions.
  • Needs to hold a Motorbike licence with a minimum of 2 years riding experience, or a willingness to undergo Motorbike training.
Application Process:
 
Send your cover letter and CV to careers@securex.co.ke clearly indicating on the email heading: ‘Application for the role of Field Officer. 

Application deadline is COB 30th September 2016

Job Title: Zone Manager
 
Is This You?
  • Is your smile and humor contagious?
  • Do you love events and outdoor activities?
  • Do you love talking and sharing experiences?
  • Are you able to convince someone to do something they wouldn’t want to do?
  • Do you consider less is more only when more is too much?
  • Is your eye for details comparable with an eagle’s?
  • Does your appearance and grooming matter to you?
  • Does losing bother you?
  • Do you dream big? 
If your answer to 80% of the questions above is yes, we are looking for you. 

At Securex we are big on attitude. 

We are looking for an aggressive individual who will take the overall command and control of the organisations’ sub-unit (zone of operation), ensuring all assignments are manned as per the laid down policies and procedures.

The Roles & Responsibilities
  • To oversee the day to day security operations of deployment, supervision and allocation of duties as required at the client sites.
  • Responsible for coordinating and supervising the day-to- day team effort of Supervisors, Field Officers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner within the assigned zone.
  • Ensure proper channels of communication exist and are enforced between the employees and the headquarters.
  • To perform spot checks on Filed Officers and other operatives in their respective areas.
  • Oversee compliance of Guards with established company policies and Standards such as Health and Safety, security measures being in place and training of guards. Responsible for ensuring all employees portray a corporate brand image through inspections of guarding uniforms, company vehicles and motor bikes and equipment. Ensure all assignment instructions and incident reports are attached into the company systems.
  • To oversee (if required take part in) the investigation of incidents and prepare Incident reports within 24 hours.
  • Ensure client’s requirements, requests, complaints and suggestions are updated on to the Evolution system.
  • Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory Occurrence Book and updated on Evolution with corrective actions implemented.
  • Will ensure the zone manning schedules and plans of how the operational commitments including leave and the reliever line will be fulfilled.
  • Receive and review Tasking’s given by the Manned Guarding Manager. Once reviewed a scheme of work needs to be produced, giving timelines and budgetary constraints as a minimum.
  • Is to oversee that the correct level and standard of equipment, uniform and PPE is issued and used by Securex Operational personnel.
  • Is to oversee the handover of recruits from Compliance Officer to his or her respective zone.
  • Will proof read all operational documentation prior to it being passed up the chain i.e. Incident Reports, SVAs etc.
  • Guide and advice employees directly below his/her command.
  • In an emergency (i.e. the Manager Manned Guarding is taken ill etc) the Zone
  • Manager should have the ability to step up to cover the Manager Manned Guarding position for a short period whilst long term remedial action is implemented. Ensure implementation of monthly zonal spot check schedules and Timam parade schedules.
  • Conduct and attend monthly Timam parades for every area as per documented agenda.
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum use of unbilled overtime.
  • Prepare all required reports as per the documented processes, recommendations and develop strategies to improve quantity and quality of service delivered.
  • Adherence to systems, processes and policies of Securex.
  • Will carry out random spot checks of company databases and analysis systems to ensure productively is on the rise and wastage is being reduced such as the amount of claims for example.
Business Growth
  • Drive profitable volume growth through cross sell and upsell by maximizing both new and existing customer engagement.
  • Deepen existing relationships and grow share of wallet / potential value within Securex
  • Develop and maintain departments budget annually
  • Develop initiatives aimed at ensuring that the contact Centre and customer experience as a whole supports and adds value beyond regular customer care activities to other Business units such as Sales, marketing, Revenue collection etc.
Training & Development
  • Champion the embedment of service culture across the organization
  • Through guidance and coaching, empower customer experience staff to handle complex client issues effectively and efficiently
  • Interview, select, coach, train, manage performance and develop customer experience personnel and other service delivery staff.
  • Periodic soft skills training of all client facing staff
  • Provide Support to Branches ( Uganda, Tanzania & Mombasa) on customer care activities
Compliance
  • Ensure compliance with customer care and Securex policies and procedures.
  • Ensure adherence to ISO quality assurance policy and OSHA health and safety policy.
Key Competencies / Skills
  • A security professional with a proven track recorded in security management, planning and coordinating.
  • An ability to carry out scope of work and produce the relevant level of paperwork to support such schemes.
  • Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
  • A sound working knowledge of security best practice and legislation affecting the security role.
  • Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills.
  • An intermediate level of IT skills with a very good working knowledge of the range of MS Office packages.
  • A very good knowledge of technology driven security solutions as well as a willingness to continually upgrade that knowledge.
  • Sound judgement and decision making skills, with a “hands on”, problem solving approach, able to remain calm under pressure and take control of incidents, pro- active and self-motivated.
  • An ability to work as part of team and also have the ability to lead teams.
  • Experience of writing procedures, drafting reports, preparing business cases and compiling and adjusting requirements to meet shortfalls in staffing levels.
  • Excellent planning and organisation skills to meet deadlines and pay attention to detail, with a consulting mindset.
  • Understanding financial practices such as cost control and budgeting, demonstrating financial acumen in all decision making.
  • Must have the highest level of integrity, vigilant and of sound judgement.
  • Should be unrelenting in the pursuit of excellence, ensuring to lead by setting the standards.
Required qualifications / experience
  • A bachelor in a relevant field with a willingness to undergo a Masters.
  • Professional management qualification and a member of a recognised professional management governing body.
  • A minimum of eight years of experience in high level security with a minimum of three years working in a security managerial role, with security qualifications to support these years of service.
  • Working knowledge of multiple security functions and security driven technology solutions.
Application Process
 
Send your cover letter and CV to careers@securex.co.ke clearly indicating on the email heading: ‘Application for the role of Zone Manager’. 

Application deadline is COB 30th September 2016

NOTE: Only shortlisted candidates will be notified.