Orange Kenya
Position: Business Developer
Reporting to: Regional
Business Manager
Range: R3
Department:
Enterprise Division
Role Purpose: He/she will drive and execute the planning, development and implementation of end to end sales & business development plan for a sustainable growth in revenue and market share growth within the targeted market.
Role Purpose: He/she will drive and execute the planning, development and implementation of end to end sales & business development plan for a sustainable growth in revenue and market share growth within the targeted market.
Key Duties and
Responsibilities:
- Meet and exceed
sales targets by placing products and driving revenues within targeted
customers.
- Contribute
heavily to the overall revenue growth of the sector through aggressive and
effective selling of the focus product within Target Market/ Region.
- Compliments
company’s efforts in ensuring the revenue is integral, profitable and
translate to cash.
- Develop
multi-level and multi-functional relationships to drive solutions that are
innovative and provide value / benefit relative to the customer’s
respective business needs; deepen and widen relationships with a long-term
focus.
- Accountable for
overall business development, relationship and sales development.
- Managing and
working with the expanded team, provide overall business acquisition
strategy and approach; opportunity risk, assessing situations, making
recommendations, and implementing planned contingencies.
- Ensure all
development plans, business cases, and related documentation at both the
executive summary level and line management detail level are reported and
kept up to date.
- Provide
critical communication links to the customer, business units and other
necessary functional organizations.
- Ensure
accuracy and timeliness of reporting in sales quotations, proposal,
tenders, sales pipeline, opportunity & contract management
- All
regular and ad hoc sales reports & analysis
Academic / Professional
Qualifications
- Bachelor’s
Degree in Business, Finance or other relevant field (or equivalent)
- Minimum of 2
year experience in consultative selling and business development
Key Competencies:
- Energetic,
Self-driven and Motivated
- Positive
attitude, Optimistic & Humble
- Honest, Ethical
& Sincere
- Quick sales
generation and closing capability
- Portfolio,
pipeline, opportunity, people and process management skills
- Excellent
skills in sales presentation, competitive proposal writing and business
reporting
- Strong Team
player
This position is open to
Kenyan citizens only.
Position: Key Account Manager –
Public Sector
Reporting to: Head of Public Sector
Range: R2U
Department:Enterprise
Division
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd.
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd.
He/She will build and manage
customer relationship in an efficient and profitable manner to increase
customer satisfaction, loyalty, retention and to facilitate organic growth.
Key Duties and Responsibilities:
Key Duties and Responsibilities:
- Account
Development: Ensure overall account management and development through
account development plans so as to build and maintain strong, long-lasting
customer relationships with a view to maximize the lifetime value of the
customer.
- Key Contact
Person: Be the lead point of contact for all matters specific to the
customers within the defined account portfolio and develop a trusted
advisor relationship with the customers.
- New Sales
Opportunities: Meet and exceed sales targets by developing long-term
relationships within the targeted customers and by identifying upselling
and cross-selling opportunities within existing accounts.
- Revenue growth:
Ensure overall revenue growth within his/her target market list through
churn reduction.
- Cash &
Collections: complement company’s efforts in ensuring that billed revenues
translate to cash by managing the accounts reconciliation, ensuring prompt
settlement, accelerating dispute resolution and debt collection from
customers.
- Contract
Renewals: Manage contract renewals and proposal responses. Develop and
deliver unsolicited renewal proposals with clearly articulated value
propositions to the customers.
- Customer
Improvement Programs: Ensure that customers are contacted where required
and the customer improvement programs related to your assigned
sector/customers are completed in time.
- Internal
Stakeholder Coordination: Manage and work with the expanded TKL team to
provide overall account strategy and direction regarding; opportunity risk
assessment, recommendations and implementing planned contingencies.
- External /
Customer Engagement: Develop multi-level and multi-functional
relationships to drive solutions that are innovative and provide
value / benefit relative to the customer’s respective business needs;
deepen and widen relationships with a long term focus.
- Customer
Satisfaction: Maintain a high level of customer satisfaction through
timely and successful delivery of our solutions according to customer
needs as well as timely resolution of customer after sales issues /
conflicts.
- Reporting:
Ensure accuracy and timeliness in reporting the key account metrics
- Sector Market
Intelligence: Consolidate and share internal strategy improvement and
market positioning of all the customer feedback and market intelligence
gathered by self within the Assigned Sector.
Academic / Professional
Qualifications
- Bachelor’s
Degree in Business, Finance or other relevant field (or equivalent)
- Minimum of 3
years’ experience in high dollar value consultative selling and
relationship management preferably within major accounts
Key Competencies:
- Strong
Leadership and Internal Stakeholder Management Skills
- Excellent in
communication, presentation, business reporting, competitive proposal
writing and negotiation skills
- High end sales
generation and closing ability
- Ability to
project a strong, positive image of him/herself and the Company
- Strong
Organizational & Planning Skills
- Strong problem
solving skills: ability to solve customer issues, sometimes without seeing
the actual problem first hand.
- Strong
financial skills by understanding the costs to serve and its impact on the
Profit & Loss (P&L).
This position is open to
Kenyan citizens only.
Position: Key Account Manager –
Corporate Sector
Reporting to:
Head of Corporate Sector
Range: R2L
Department:Enterprise
Division
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd.
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd.
He/She will build and manage
customer relationship in an efficient and profitable manner to increase
customer satisfaction, loyalty, retention and to facilitate organic growth.
Key Duties and Responsibilities:
Key Duties and Responsibilities:
- Account
Development: Ensure overall account management and development through
account development plans so as to build and maintain strong, long-lasting
customer relationships with a view to maximize the lifetime value of the
customer.
- Key Contact
Person: Be the lead point of contact for all matters specific to the
customers within the defined account portfolio and develop a trusted
advisor relationship with the customers.
- New Sales
Opportunities: Meet and exceed sales targets by developing long-term
relationships within the targeted customers and by identifying upselling and
cross-selling opportunities within existing accounts.
- Revenue growth:
Ensure overall revenue growth within his/her target market list through
churn reduction.
- Cash &
Collections: complement company’s efforts in ensuring that billed revenues
translate to cash by managing the accounts reconciliation, ensuring prompt
settlement, accelerating dispute resolution and debt collection from
customers.
- Contract
Renewals: Manage contract renewals and proposal responses. Develop and
deliver unsolicited renewal proposals with clearly articulated value
propositions to the customers.
- Customer
Improvement Programs: Ensure that customers are contacted where required
and the customer improvement programs related to your assigned
sector/customers are completed in time.
- Internal
Stakeholder Coordination: Manage and work with the expanded TKL team to
provide overall account strategy and direction regarding; opportunity risk
assessment, recommendations and implementing planned contingencies.
- External /
Customer Engagement: Develop multi-level and multi-functional
relationships to drive solutions that are innovative and provide
value / benefit relative to the customer’s respective business needs;
deepen and widen relationships with a long term focus.
- Customer
Satisfaction: Maintain a high level of customer satisfaction through
timely and successful delivery of our solutions according to customer
needs as well as timely resolution of customer after sales issues /
conflicts.
- Reporting:
Ensure accuracy and timeliness in reporting the key account metrics
- Sector Market
Intelligence: Consolidate and share internal strategy improvement and
market positioning of all the customer feedback and market intelligence
gathered by self within the Assigned Sector.
Academic / Professional
Qualifications
- Bachelor’s
Degree in Business, Finance or other relevant field (or equivalent)
- Minimum of 3
years’ experience in high dollar value consultative selling and
relationship management preferably within major accounts
Key Competencies:
- Strong
Leadership and Internal Stakeholder Management Skills
- Excellent in
communication, presentation, business reporting, competitive proposal
writing and negotiation skills
- High end sales
generation and closing ability
- Ability to
project a strong, positive image of him/herself and the Company
- Strong
Organizational & Planning Skills
- Strong problem
solving skills: ability to solve customer issues, sometimes without seeing
the actual problem first hand.
- Strong
financial skills by understanding the costs to serve and its impact on the
Profit & Loss (P&L).
This position is open to
Kenyan citizens only.
Position: Head of Corporate Sector
Reporting to:Managing
Director – Enterprise Division
Range: R1L
Department:Enterprise
Division
Role Purpose: This is a senior management position responsible for providing strategic leadership to a team that contributes in growing and retaining revenues in a B2B environment.
Role Purpose: This is a senior management position responsible for providing strategic leadership to a team that contributes in growing and retaining revenues in a B2B environment.
The holder will provide
transformative leadership, develop value propositions and maintain strong
customer relationships in a multi-stakeholder environment.
It is responsible for the
overall direction of the Corporate Sales Department with the aim of keeping and
growing revenue from key enterprise customers.
It is charged with designing
and executing growth-oriented sales penetration and customer relationship
strategies across multiple vertical markets through a segment and sector
approach.
Key Duties and Responsibilities:
Key Duties and Responsibilities:
- Provide strong
leadership to a team of highly skilled Sector Managers and Key Account Managers
in order to generate long term mutual beneficial value towards the
customer and the organization.
- Define a sales
and customer relationship management strategy geared towards growth for
the existing portfolio of customer.
- Develop and
implement long-range sales and retention operational plans, objectives,
tactics and pull-through programs to maximize results and manage all
aspects of sales and retention.
- Evaluate and
implement appropriate sales and retention initiatives to increase the
company’s overall sales and retention volume, recommending enhancements to
improve win ratios and revenue growth.
- Ensure that the
team is managing contract renewals and proposal responses to RFPs &
RFQs. Develop and deliver unsolicited renewal proposals with clearly articulated
value propositions to the customers.
- Oversee that
billed revenues translate to cash through accounts reconciliation,
settlement, accelerating dispute resolution.
- Periodically
define and improve the key accounts list and key account assignment to the
Sales Teams.
- Ensure that the
team is able to meet and exceed new sales, retention, collections, and
customer engagement objectives.
- Update the
Management on the direction of all sectors and the impact of company
policies on the relationship within different accounts or verticals or
segments involved.
- Ensure the
right training and development is availed to the entire team.
- Ensure the
right processes and tools are availed to the team so as to improve
efficiency and effectiveness.
- Internal
Stakeholder Coordination: Manage and work with other teams to provide
overall sales & retention strategy.
- Be the
principal sales and retention expert with a view to reviewing, developing
and implementing enterprise business best practice and TKL enterprise
business competitive advantage.
Academic / Professional
Qualifications
- Degree in
Business, Finance, ICT or other relevant field.
- 5 + years
senior leadership experience in high dollar value consultative selling and
relationship management preferably within major accounts
- Knowledge of
the Telco industry and good understanding of Enterprise business
Key Competencies:
- Excellent
leadership and stakeholder management skills.
- High end sales
generation, closing, and customer retention ability.
- Excellent
communication, presentation & business reporting skills
- Strong product
understanding, P&L understanding and contract negotiation skills.
- Strong
organizational & planning skills
- Excellent
problem solving & team management skills
- Strong
financial skills by understanding the costs to serve and its impact on the
Profit & Loss (P&L).
This position is open to
Kenyan citizens only.
If you fit the required
profile, please apply highlighting how your qualifications, experience and
career aspirations match the requirements for this position.
Application should be sent by latest 4th October 2016. Please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Application should be sent by latest 4th October 2016. Please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through
recruitment@telkomkenya.co.ke and quote the job title in the subject
field.
Only shortlisted candidates
will be contacted.