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Jobs and Vacancies in Orange Kenya

Orange Kenya

Position: Business Developer
 
Reporting to: Regional Business Manager
 
Range: R3
 
Department: Enterprise Division    

Role Purpose: 
 He/she will drive and execute the planning, development and implementation of end to end sales & business development plan for a sustainable growth in revenue and market share growth within the targeted market.

Key Duties and Responsibilities:
  • Meet and exceed sales targets by placing products and driving revenues within targeted customers. 
  • Contribute heavily to the overall revenue growth of the sector through aggressive and effective selling of the focus product within Target Market/ Region. 
  • Compliments company’s efforts in ensuring the revenue is integral, profitable and translate to cash.
  • Develop multi-level and multi-functional relationships to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a long-term focus.
  • Accountable for overall business development, relationship and sales development. 
  • Managing and working with the expanded team, provide overall business acquisition strategy and approach; opportunity risk, assessing situations, making recommendations, and implementing planned contingencies.
  • Ensure all development plans, business cases, and related documentation at both the executive summary level and line management detail level are reported and kept up to date.
  • Provide critical communication links to the customer, business units and other necessary functional organizations.
  •  Ensure accuracy and timeliness of reporting in sales quotations, proposal, tenders, sales pipeline, opportunity & contract management
  •  All regular and ad hoc sales reports & analysis
Academic / Professional Qualifications
  • Bachelor’s Degree in Business, Finance or other relevant field (or equivalent)
  • Minimum of 2 year experience in consultative selling and business development
Key Competencies:
  • Energetic, Self-driven and Motivated
  • Positive attitude, Optimistic & Humble
  • Honest, Ethical & Sincere
  • Quick sales generation and closing capability
  • Portfolio, pipeline, opportunity, people and process management skills
  • Excellent skills in sales presentation, competitive proposal writing and business reporting
  • Strong Team player
This position is open to Kenyan citizens only.

Position: Key Account Manager – Public Sector
 
Reporting to: Head of Public Sector
 
Range: R2U
 
Department:Enterprise Division    

Role Purpose:  He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd. 


He/She will build and manage customer relationship in an efficient and profitable manner to increase customer satisfaction, loyalty, retention and to facilitate organic growth. 

Key Duties and Responsibilities:
  • Account Development: Ensure overall account management and development through account development plans so as to build and maintain strong, long-lasting customer relationships with a view to maximize the lifetime value of the customer.
  • Key Contact Person: Be the lead point of contact for all matters specific to the customers within the defined account portfolio and develop a trusted advisor relationship with the customers.
  • New Sales Opportunities: Meet and exceed sales targets by developing long-term relationships within the targeted customers and by identifying upselling and cross-selling opportunities within existing accounts.
  • Revenue growth: Ensure overall revenue growth within his/her target market list through churn reduction.
  • Cash & Collections: complement company’s efforts in ensuring that billed revenues translate to cash by managing the accounts reconciliation, ensuring prompt settlement, accelerating dispute resolution and debt collection from customers.
  • Contract Renewals: Manage contract renewals and proposal responses. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
  • Customer Improvement Programs: Ensure that customers are contacted where required and the customer improvement programs related to your assigned sector/customers are completed in time.
  • Internal Stakeholder Coordination: Manage and work with the expanded TKL team to provide overall account strategy and direction regarding; opportunity risk assessment, recommendations and implementing planned contingencies.
  • External / Customer Engagement: Develop multi-level and multi-functional relationships  to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a long term focus.
  • Customer Satisfaction: Maintain a high level of customer satisfaction through timely and successful delivery of our solutions according to customer needs as well as timely resolution of customer after sales issues / conflicts.
  • Reporting: Ensure accuracy and timeliness in reporting the key account metrics
  • Sector Market Intelligence: Consolidate and share internal strategy improvement and market positioning of all the customer feedback and market intelligence gathered by self within the Assigned Sector.
Academic / Professional Qualifications
  • Bachelor’s Degree in Business, Finance or other relevant field (or equivalent)
  • Minimum of 3 years’ experience in high dollar value consultative selling and relationship management preferably within major accounts
Key Competencies:
  • Strong Leadership and Internal Stakeholder Management Skills
  • Excellent in communication, presentation, business reporting, competitive proposal writing and negotiation skills
  • High end sales generation and closing ability
  • Ability to project a strong, positive image of him/herself and the Company
  • Strong Organizational & Planning Skills
  • Strong problem solving skills: ability to solve customer issues, sometimes without seeing the actual problem first hand.
  • Strong financial skills by understanding the costs to serve and its impact on the Profit & Loss (P&L).
This position is open to Kenyan citizens only. 

Position: Key Account Manager – Corporate Sector
 
Reporting to:  Head of Corporate Sector
 
Range: R2L
 
Department:Enterprise Division    

Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd. 


He/She will build and manage customer relationship in an efficient and profitable manner to increase customer satisfaction, loyalty, retention and to facilitate organic growth. 

Key Duties and Responsibilities:
  • Account Development: Ensure overall account management and development through account development plans so as to build and maintain strong, long-lasting customer relationships with a view to maximize the lifetime value of the customer.
  • Key Contact Person: Be the lead point of contact for all matters specific to the customers within the defined account portfolio and develop a trusted advisor relationship with the customers.
  • New Sales Opportunities: Meet and exceed sales targets by developing long-term relationships within the targeted customers and by identifying upselling and cross-selling opportunities within existing accounts.
  • Revenue growth: Ensure overall revenue growth within his/her target market list through churn reduction.
  • Cash & Collections: complement company’s efforts in ensuring that billed revenues translate to cash by managing the accounts reconciliation, ensuring prompt settlement, accelerating dispute resolution and debt collection from customers.
  • Contract Renewals: Manage contract renewals and proposal responses. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
  • Customer Improvement Programs: Ensure that customers are contacted where required and the customer improvement programs related to your assigned sector/customers are completed in time.
  • Internal Stakeholder Coordination: Manage and work with the expanded TKL team to provide overall account strategy and direction regarding; opportunity risk assessment, recommendations and implementing planned contingencies.
  • External / Customer Engagement: Develop multi-level and multi-functional relationships  to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a long term focus.
  • Customer Satisfaction: Maintain a high level of customer satisfaction through timely and successful delivery of our solutions according to customer needs as well as timely resolution of customer after sales issues / conflicts.
  • Reporting: Ensure accuracy and timeliness in reporting the key account metrics
  • Sector Market Intelligence: Consolidate and share internal strategy improvement and market positioning of all the customer feedback and market intelligence gathered by self within the Assigned Sector.
Academic / Professional Qualifications
  • Bachelor’s Degree in Business, Finance or other relevant field (or equivalent)
  • Minimum of 3 years’ experience in high dollar value consultative selling and relationship management preferably within major accounts
Key Competencies:
  • Strong Leadership and Internal Stakeholder Management Skills
  • Excellent in communication, presentation, business reporting, competitive proposal writing and negotiation skills
  • High end sales generation and closing ability
  • Ability to project a strong, positive image of him/herself and the Company
  • Strong Organizational & Planning Skills
  • Strong problem solving skills: ability to solve customer issues, sometimes without seeing the actual problem first hand.
  • Strong financial skills by understanding the costs to serve and its impact on the Profit & Loss (P&L).
This position is open to Kenyan citizens only. 

Position: Head of Corporate Sector 
 
Reporting to:Managing Director – Enterprise Division
 
Range: R1L
 
Department:Enterprise Division

Role Purpose: This is a senior management position responsible for providing strategic leadership to a team that contributes in growing and retaining revenues in a B2B environment. 

The holder will provide transformative leadership, develop value propositions and maintain strong customer relationships in a multi-stakeholder environment. 

It is responsible for the overall direction of the Corporate Sales Department with the aim of keeping and growing revenue from key enterprise customers.

It is charged with designing and executing growth-oriented sales penetration and customer relationship strategies across multiple vertical markets through a segment and sector approach.

Key Duties and Responsibilities:
  • Provide strong leadership to a team of highly skilled Sector Managers and Key Account Managers in order to generate long term mutual beneficial value towards the customer and the organization.
  • Define a sales and customer relationship management strategy geared towards growth for the existing portfolio of customer.
  • Develop and implement long-range sales and retention operational plans, objectives, tactics and pull-through programs to maximize results and manage all aspects of sales and retention.
  • Evaluate and implement appropriate sales and retention initiatives to increase the company’s overall sales and retention volume, recommending enhancements to improve win ratios and revenue growth.
  • Ensure that the team is managing contract renewals and proposal responses to RFPs & RFQs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
  • Oversee that billed revenues translate to cash through accounts reconciliation, settlement, accelerating dispute resolution.
  • Periodically define and improve the key accounts list and key account assignment to the Sales Teams.
  • Ensure that the team is able to meet and exceed new sales, retention, collections, and customer engagement objectives.
  • Update the Management on the direction of all sectors and the impact of company policies on the relationship within different accounts or verticals or segments involved.
  • Ensure the right training and development is availed to the entire team.
  • Ensure the right processes and tools are availed to the team so as to improve efficiency and effectiveness.
  • Internal Stakeholder Coordination: Manage and work with other teams to provide overall sales & retention strategy.
  • Be the principal sales and retention expert with a view to reviewing, developing and implementing enterprise business best practice and TKL enterprise business competitive advantage.
Academic / Professional Qualifications
  • Degree in Business, Finance, ICT or other relevant field.
  • 5 + years senior leadership experience in high dollar value consultative selling and relationship management preferably within major accounts
  • Knowledge of the Telco industry and good understanding of Enterprise business
Key Competencies:
  • Excellent leadership and stakeholder management skills.
  • High end sales generation, closing, and customer retention ability.
  • Excellent communication, presentation & business reporting skills
  • Strong product understanding, P&L understanding and contract negotiation skills.
  • Strong organizational & planning skills
  • Excellent problem solving & team management skills
  • Strong financial skills by understanding the costs to serve and its impact on the Profit & Loss (P&L).
This position is open to Kenyan citizens only. 

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.  

Application should be sent by latest 4th October 2016. Please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through recruitment@telkomkenya.co.ke and quote the job title in the subject field. 

Only shortlisted candidates will be contacted.

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