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IT Sales Administrator Job in Nairobi, Kenya

Our client Total Solutions Limited is an integrated ICT solutions provider whose focus is to assist clients’ growth by offering them access to modern solutions in terms of fiscal devices, hardware & network solutions, software development and enterprise wide solutions.

 It's in this spirit they have retained a top position in Top 100 mid-size companies listing in Kenya for the last four years consecutively.
They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office:

In-House IT Sales Administrator

Reporting to the Business Development Manager, this position is responsible for revenue generation and quality customer service through providing essential support to the sales team, efficient handling of sales orders and dealing with customer queries.

Principal Accountabilities:
  • Receive customer enquiries, acknowledge receipt and respond to them effectively
  • Send quotations and follow up on them.
  • Attend to walk-in clients with sales enquires
  • Contact customers to resolve any queries or obtain information
Tenders and Pre-qualifications;
  • Research on available tenders and pre-qualifications on newspapers and websites
  • Gather the necessary information and resources to participate in the available
  • Submit bid and follow up on the bid tenders and pre-qualifications
Order Processing;
  • Confirm price and availability of products from suppliers
  • Liaise with the procurement personnel to process orders by sharing the required information to facilitate order processing
  • Follow up with procurement and logistics personnel to ensure delivery of orders
Account Management;
  • Identify client needs and share quotation for the requirements
  • Follow up with clients on pending quotations
  • Ensure client satisfaction on orders placed
  • Establish good relationship with client by giving clear and precise information
  • Generate weekly sales report
  • Generate report on closed sales and projected sales
Key Skills and Qualifications:
  • Bachelor’s Degree in Information Technology or related course
  • Minimum of 3 years’ work experience in customer service with IT background
  • Excellent communication skills - be able to communicate effectively within the team as well as with others in the company
  • Attention to detail - achieve thoroughness and accuracy when accomplishing a task
  • Customer focus - recognise both internal and external customer's needs and balances available resources and skills to strive to exceed them. 
  • Problem solving skills - be able to break down problems into their essential elements, stay focused on the issue, formulate and assess alternatives
How to Apply

Interested candidates are requested to forward their updated CVs to by 14th September 2016 stating their current and expected remuneration, daytime telephone contacts and addresses of three referees. 

Only shortlisted candidates will be contacted.  


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