Sheer
Logic is seeking to engage dynamic individual for the Customer
Service Analyst position
to be based in Nairobi.
The
successful candidate will be in charge of Customer Financial Analysis &
Reporting as well as developing and implementing effective business reports to
deliver improved decision making and competitive edge thereby maximizing
organizational financial performance and ensuring customer delight.
Key Result Areas
Key Result Areas
Business
Reporting –
Prepare business reports for CSD.
- Prepare
Shops P&L monthly
- Prepare
CSD monthly business reports
- Prepare
daily and weekly KPI performance dashboards
- ROI
reporting for Premier events and engagements
Business
Analysis –
Analysis of All Premier & HVC Outbound campaigns
- ARPU
stimulation campaigns
- Inactivity
- Churn
prevention
- Health
checks
- Onboarding
- Welcome
campaigns
Payments
processing -
Vendor payments as per SLA
- Monitor
Service and Billing & Collections opex
- Raise
REFs, track and monitor CSD POs processing
- Ensure
timely and accurate payments to CSD Vendors
Segmentation
Analysis
- Monthly
reporting of Segmentation Grid for system base
- Analysis
and reporting of Premier Upgrades and Downgrades on a monthly basis
- Ensure
adherence to segmentation policy by conducting frequent audits
CSD
Projects Management -
Monitor and Report on CS Project status.
- Monitoring
of special projects as per project plan & KPIs
- Monthly
Reporting on Projects Status
- Preparation
of Monthly Business Reviews
- Premier
Events
Qualifications
- A
graduate of Administration, Bsc Science or Accounting from a reputable
University.
- Excellent
Accounting and Budgeting knowledge.
- Business
Analyst certification an added advantage.
- 2
years Analytics role preferably within the Telecoms industry.
- 360
degrees Business Knowledge and understanding.
Key
Skills
- Strong
analytical skills and problem solving skills.
- Excellent
planning skills.
- High
personal standards and goal oriented.
- Excellent
interpersonal skills.
- Excellent
and effective communications skills, both orally and in writing.
- Excellent
presentation skills.
- Business
awareness.
- Attention
to Detail.
How to
Apply
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 13th September 2016 to the Sheer Logic Management Consultants E- Mail: sheerlogictalentsourcing@gmail.com clearly marking –The position on the subject line
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line as “Customer Service Analyst”-
Failure to do so will lead to automatic disqualification