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Customer Care Officer Job in Kenya

Job Title: Customer Care Officer

Reports To: 
Admin Manager

Main Purpose of the Job (Job Summary):A customer care officer is the primary point of contact between a business and its customers. 

If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service officer.

Main Responsibilities

  • Making sure every customer who comes through the door leaves happy,
  • Provides help and advice whenever they can.
  • Answering queries and offering information,
  • Involves a lot of interaction with the general public (as well as with colleagues) .
  • Keep up-to-date with all the latest products and promotions so you can explain it to customers who may be interested.
Job Requirements
  • At least Diploma holder in Customer Service/ business Admin/ business management or related course.
  • Customer service experience
  • Proficiency in computer skills
  • At least 2 years’ relevant working experience
  • High degree of integrity, a team player with effective communication skills
  • Knowledge of customer service principles
  • Ability to interact at all levels.
  • Ability to handle pressure.
  • Confidence and self-assurance.
  • Excellent planning and organizational skills.
If qualified send CV only quoting the job title on the subject (CUSTOMER SERVICE OFFICER) to stating the expected salary. 

Only the shortlisted candidates will be contacted.

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