Jamii
Bora Bank
Job
Title: Head of
Digital Bank
Reports
To: Deputy
CEO
Department: Digital Bank
Department: Digital Bank
Division: Business
Grade: 6
Core
Value Behaviors
- Teamwork:
”We work together to make Jamii Bora better”
- Innovation:
“We are driven by creativity,innovation and continuous improvement”
- Professionalism:
“We are qualified, skilled and committed to serve our customers”
- Integrity:
“How we do business is as important as the business we do so we do the
right thing always”
Job
Purpose: The
Head of Digital Bank will be the main link between business outcomes and technological
input and therefore enables a seamless connected experience where the
enterprise customer interacts with the bank through multi channels, generating
revenue through better retention, cross-selling and upselling and accomplishing
the bank strategy to “grow market share by building our reputation as an
efficient, innovative and customer centric enterprise bank”
Key Responsibilities
Key Responsibilities
- Shaping
and executing Jamii Bora digital strategy and business plan in
collaboration with EXCO
- Lead
an internal research and innovation unit that will look far beyond banking
and time to anticipate customer needs and develop new ways of engaging and
solving customer challenges
- Business
growth & development – creating a new digital bank to serve the
existing and build a new customer base, with a new balance sheet and
revenue streams from both Banking and non-banking value added services
- Transforming
internal business processes to align to the digital strategy
- Develop
a commercial strategy and tactical plan to fully commercialize all our
alternative banking channels and position them to generate new customer
numbers, deposits, transactions and loans
- Develop
a bold and differentiated agency model and create true partnership and
value for agents
- Drive
performance across all alternative channels
- Enhancing
the customer experience through quality and seamless applications
Main
Activities
- Full
responsibility for the digital transformation of the bank through a
cutting-edge digital strategy, which will be drawn from the overall bank
strategy and mapping the digital strategy to bank strategic priorities
- Keeps
the strategy alive by staying up to date with the latest innovations,
changes in competition, and shifts in the industry, and adapting to the
ever-changing digital space
- Oversee
the overall digital customer experience across touch points, lifecycle
functions and application platforms
- Use
knowledge, insights, and analytics to craft end to end user and supporter
experiences that are contemporary, exciting, and efficient by virtue of
being digitally enabled
- Expands
JBB visibility and audience through key channels and platforms
- Define,
market and monitor revenue streams for the multichannels
- Implementing
significant business and cultural changes across the bank and introduce
new processes and procedures, to ensure agile, iterative development and
operation of digital services is successful
- Significantly
increase usage of Key Bank’s digital self-service capabilities and drive
sales capabilities from the digital channel
- Deliver
capabilities around distinctive customer experience, revenue growth,
acquisition, retention and cross-sell opportunity, and cost savings
through Web and Mobile Channels technology
- Act
as a link between business units and EXCO to create an environment of
ideation to nurture digital innovation and increased operational
efficiency as well as identifying key areas for technology investment
- Work
with bank partners, agencies, fintech startups and strategic partners to
integrate new technologies and ideas into Jamii Bora
- Assist
business units in the launch of Fintech products and services to ensure a
maximization of cross-selling opportunities and synergies for Jamii Bora
- Work
with marketing to develop and implement marketing programs /activities to
drive usage
- Underpinning
the delivery and iteration of digital services with effective analysis,
ensuring that performance data drives the delivery and improvement of
individual services, and increases the quality of management information
throughout the organisation
- Support
HR in digital training and skills transfer by developing new digital
training concepts for staff to fasten their familiarization process with
the new implemented technology
Qualification
and Experience Requirements
- University
degree in i.e. Computer Science and Business Administration
- Post
graduate degree in business, computer science, marketing etc.
- At
least 5 years’ experience in the leadership of development and
implementation of digitization strategies
- Have
previous experience in the business-driven and strategic use of social
media, e-business / e-commerce, marketing, mobile applications, Big Data
and digital technologies
- Strong
business sense with a proven track record of developing, implementing and
marketing business system
- Experience
in the financial services sector preferred
How to
Apply
CLICK HERE to apply online
Job
Title: Head of
Operations & IT
Reports
To: CEO
Department:Operations
Department:Operations
Division: Support
Grade: 6
Core Value Behaviors
Core Value Behaviors
- Teamwork:
”We work together to make Jamii Bora better”
- Innovation:
“We are driven by creativity,innovation and continuous improvement”
- Professionalism:
“We are qualified, skilled and committed to serve our customers”
- Integrity:
“How we do business is as important as the business we do so we do the
right thing always”
Job
Purpose: This
role incorporates all aspects of service delivery and contact with the bank’s
customers through branch operations, credit operations, information technology,
cash management, clearing, centralized back office, treasury operations and
funds transfer.
Key Responsibilities
Key Responsibilities
- Information,
communication and technology - drive both ICT strategy and day to day
operational ICT and Web services provision, ensuring that JBB staff and
clients have suitable technical resources, applications and support to
achieve their objectives (on site and remotely) effectively, securely, and
with a competitive and innovative edge
- Central
Operations – Account Services, Clearing, Payments, Cash Management and
Reconciliation
- Card
Operations – Account Services, Chargeback, Fraud & Reconciliation of
the Bank’s debit card activities
- Trade
Finance Operations – Guarantees, Supply Chain Finance and Invoice
Discounting
- Treasury
Operations – FX, Money Market and Derivative Products, FI Transaction
activity
- Credit
Operations – Loan sanction fulfillment & administration
Main
Activities
- Develop
new and improved Service Delivery channels and any other additional
channels that may be developed, which meet the needs of the bank customers
to ensure the bank remains competitive
- Examines
current business process and make necessary changes so the best practices
and policies are in place
- Participates
in the design of hardware and software systems to assist in the smooth and
efficient flow of information
- Establishes
operating policies consistent with the banks policies and objectives and
ensures their execution
- Identify
and develop new business locations and improve alternative service
delivery channels to meet the needs of Bank customers and ensure the Bank
remains competitive
- Organize,
develop and maintain front office operations and support structure,
staffed by high calibre and well-motivated staff utilizing efficient,
relevant and comprehensive processes to achieve superior delivery of
customer service at all times
- Manage
Bank’s exposure to external and internal risks at the service delivery
front, including but not limited to adherence to procedures, optimum cash
management within set limits, and physical security of bank staff and
assets
- Manage
a business continuity plan for service deliver
Qualification
and Experience Requirements
- Bachelors
/ Master’s degree in relevant professional qualification in banking and
accounting from a reputable institution
- Minimum
10 years’ experience in banking operations
- Experience,
awareness and appreciation of all aspects of balance sheet management in
banking
- Full
knowledge of CBK Banking Act & various Regulations
How to
Apply
CLICK HERE to apply online
CLICK HERE to apply online
Job
Title: Head of
Sales & Business Development
Reports
To: CEO
Department: Digital Bank
Department: Digital Bank
Division: Business
Grade: 6
Core Value Behaviors
Core Value Behaviors
- Teamwork:
”We work together to make Jamii Bora better”
- Innovation:
“We are driven by creativity,innovation and continuous improvement”
- Professionalism:
“We are qualified, skilled and committed to serve our customers”
- Integrity:
“How we do business is as important as the business we do so we do the
right thing always”
Job
Purpose: The
Head of Sales and Business Development will be the main driver for the
development, management and overall sales and business development activities
in the bank including institutional banking, enterprise banking and personal
banking to be delivered through the retail network and all available digital
platforms so as to achieve the bank’s core strategy to “grow market share by
building our reputation as an efficient, innovative and customer centric
enterprise bank”
Key Responsibilities
Key Responsibilities
- Shaping
and executing Jamii Bora strategy and specifically the balance sheet
growth pillar to achieve growth in liabilities, assets, customer base,
revenues, interest income and non-funded income
- Lead
the development of a few highly differentiated transaction, trade and
personal finance products and services to cater to the entrepreneur, the
enterprise and the employees of the enterprise’s needs
- Identify
rich and sustainable sources of deposits and design effective strategic
and tactical plans to grow the Bank’s funding sources in a cheap and
sustainable way
- Drive
an aggressive branch led business development strategy to ensure effective
translation of bank strategy to branch floor and overall growth of branch
balance sheets and profitability
- Entrench
relationship management and enhance overall customer experience
- Spearhead
the brand’s positioning as a leading enterprise transaction and trade
finance partner
Main
Activities
Sales
& Business Development:
- Full
responsibility for the design and execution of the Bank’s business growth
strategy for all business development functions: enterprise banking,
institutional banking, personal banking, product development and
management and the entire branch network
- Develop
business opportunities and drive business growth in line with the Bank’s
long-term strategic and annual business plans and ensure that the Bank
remains competitive and promptly reacts to changing market conditions and
customer needs
- Develop
and implement a branch turnaround strategy to ensure that at least 80% of
the existing branch network is profitable and going forward all branches
break even within a prescribed period of time
- Develop
a focused relationship management system, which increases the Bank’s
ability to increase the flow of business and generate deposits, lending
and revenues from existing and new customers in line with the enterprise
strategy
- Enhance
the appropriate controls and monitoring mechanisms for the development of
a high quality asset portfolio
- Ensure
full compliance with the Bank’s Credit Policy, Central Bank of Kenya
guidelines and appropriate provisions of the Banking Act with respect to
lending
- Put
in place an MIS system that will enable continuous tracking of the
Business division’s performance,
- Customer
and Product profitability, and Customer satisfaction
- Enhance
relationship marketing and management – to establish, maintain, and
enhance relationships with customers and other partners, at a profit, so
that the both the customer and bank objectives are met achieved by a
mutual exchange and fulfillment of the brand promise
Strategic
Marketing
- Design
and develop a cost effective modern marketing strategy to position the
bank’s brand as an efficient. Innovative, customer centric and digital
enterprise bank
- The
new digital (social media) led reality should be at the center of the
Bank’s marketing strategy and the job holder should prioritise these
channels in the development of the Bank’s marketing strategy
- Embed
strategic marketing by focusing on how to develop competitive advantage
into the changing marketplace and leveraging on the banks distinctive
capabilities to drive value
- Enhance
creation by creating, packaging, communicating, delivering, and offering
solutions (moving from product to solutions) that have value for
customers, shareholders and partners
- Build
the Jamii Bora Brand to ensure that the bank is top of mind as an
enterprise bank
- Strategic
product development
Strategic
customer experience
- Key
driver for not only customer satisfaction, but building a base of
promoters by enhancing positive customer experience and advocacy to drive
competitive advantage, leading to faster organic growth and lower cost
- Create
a differentiated customer experience design, tailored to target customer
needs and optimize customer interactions with the brand, offerings, and
touch points to consistently deliver and make continuous improvements to
the design
- Link
sales and service and embed customer service culture as the bedrock to
grow the balance sheet
- Institutionalize
a 24-hour contact center to support the digital bank
Qualification
and Experience Requirements
- University
degree in Business Administration
- Postgraduate
studies in a related field would be an added advantage (MBA, Msc, CFA
etc.)
- At
least 8 years’ experience in business development leadership of Retail and
SME
- At
least 3 years in a senior management position responsible for directing
strategy and resources in pursuit of broad based business goals
- At
least 2 years’ experience in credit or a position where credit decisions
were being made
- Some
experience leading a branch or branch teams in a busy financial services
organization would be an added advantage
- Experience with customer management, marketing and relationship management teams
How to
Apply
CLICK HERE to apply online
CLICK HERE to apply online