Sales Executive
Are you a self-starter and
results driven?
Do you Desire to start and
develop your career in Banking?
Then this is where it all
starts for you. This is an entry level position that presents you with immense
opportunities to curve out your future in Banking.
Is this your desire?
Then, The Co-operative Bank
of Kenya, “The Kingdom Bank” is the ideal place for you.
We are looking for self-driven personalities who are self-starters, passionate and have a flair for sales, to push for the adoption of the Bank’s Retail products by existing and potential customers.
We are looking for self-driven personalities who are self-starters, passionate and have a flair for sales, to push for the adoption of the Bank’s Retail products by existing and potential customers.
The role holder will be
responsible for the acquisition of new business within the assigned Sales
locations by aggressively approaching potential customers with the aim of
winning new business and also cross-selling to existing customers.
The Role
The successful jobholder will be expected to:
The Role
The successful jobholder will be expected to:
- Prospect and
market all Bank products to prospective clients.
- Carry out
market research and provide customer feedback to our head office team for
the development of new products and enhancement of existing ones to suite
the various market segments.
- Deliver world
class customer experience by ensuring quality service delivery for
customers within the Bank’s Service Level Agreements.
- Achieve the set
growth targets in terms of numbers and values through pro-actively
identifying cross-selling opportunities from existing customers.
- Participate in
product campaigns to ensure product information is readily available to
customers.
Qualifications, Skills &
Attributes
The successful jobholder will be required to possess the following qualifications:-
The successful jobholder will be required to possess the following qualifications:-
- Must have a
minimum Mean grade of C+ in K.C.S.E with a C+ in Mathematics and English.
- Experience in
sales will be an added advantage.
- Strong business
acumen and strategic thinking capacity with strong analytical and
presentation skills.
- Excellent
planning and organization skills as well as excellent communication skills
with the ability to set and meet stretched targets and strict deadline.
- Result driven
with a track record of demonstrable networking, selling and influencing
skills as well as the ability to identify new sales opportunities.
- Excellent
interpersonal skills with the ability to build long term and trusted
relationships.
How to apply:
If you are confident that you fit the role and person profile then please forward your application enclosing a detailed Curriculum Vitae, Degree certificate, KCSE Certificate and a copy of your National Identification Card to jobs@co-opbank.co.ke indicating the job reference number SE/3/RBB/2016 by 5th October, 2016
CRM Campaign Manager
Are you an excellent leader,
well experienced in project / program management seeking an opportunity to
serve and leave a lasting legacy?
Then taking up this position
at The Co-operative Bank of Kenya, “The Kingdom Bank”, the place for those
looking to new horizons, will be an excellent step for you.
You possess the ability to
develop efficient strategies and tactics that ensure all programs deliver the
desirable outcome to the organization.
You are well endowed with
skill and capability in successful implementation of Community development
programmes, stakeholder relations, Public Relations and Communication of
projects as well as experience with International Development Organizations.
Reporting to the Head of Co-op Foundation, the Program Manager will be required to develop and implement project monitoring plans and evaluation framework for all Foundation projects.
Reporting to the Head of Co-op Foundation, the Program Manager will be required to develop and implement project monitoring plans and evaluation framework for all Foundation projects.
The role will also entail
planning, coordinating and ensuring financial control.
The role holder will also be
required to create viable partnerships with other stakeholders including
funders and will deputize the Head of Foundation as well as provide guidance to
teams under his/her leadership.
The Role
Specifically, the successful jobholder will be required to:
The Role
Specifically, the successful jobholder will be required to:
- Design CRM
campaigns using the customer data analytics to multiply product uptake per
customer and maximize revenue opportunities for the business.
- Develop campaign
and lead assessment criteria based on the business requests.
- Develop
customer behavior models and scripts to extract opportunities from
customer data.
- Work with
Business Intelligence to develop customer clustering data models and
implement them as per the road map.
- Work with the
CRM Data Analyst to ensure campaigns are loaded on a timely basis and that
every lead meets the campaign criteria and is convertible.
- Develop
powerful daily, weekly and monthly reports on each campaign performance
for the different segment, product houses and business stakeholders.
- Work with
Branch Managers, Relationship Managers and Transform Champions to achieve
100% utilization of the CRM system and maximize the ability of the CRM
systems.
- Analyze banker,
branch and segment portfolios to understand customer behavior, develop
customer insights, revenue and cross selling opportunities.
- Represent the
CRM team as the lead data steward.
- Apply lessons
learnt from the pre and post campaign analysis to continuously improve
lead generation for the business.
- Work with the
CRM risk champion to ensure all departmental controls and tests are
updated within the set timelines.
Skills, Competencies and
Experience
The successful candidate will be required to have the following skills and competencies:
The successful candidate will be required to have the following skills and competencies:
- A university
degree in Statistics, Actuarial Science or Information Technology with 3
years in statistical data modelling. Similar experience in the Banking
Industry will be an added advantage.
- Certifications
in Business Analysis , MS Reporting Suite, Oracle or SQL will be an added
advantage.
- Experience in
sales or business development experience coupled with strong analytical
and computing skills.
- High attention
to detail with the ability to handle significant amounts of information
from diverse sources and using statistics & insights to develop
predictive models.
- Excellent commercial awareness/knowledge regarding the bank’s systems & data architecture and in-depth knowledge of the banks transform strategy.
How to apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number CM/CRM/2016 by 5th October, 2016.
We are an equal opportunity employer.
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number CM/CRM/2016 by 5th October, 2016.
We are an equal opportunity employer.