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Banking Jobs in Kenya - Co-operative Bank

Sales Executive
Are you a self-starter and results driven? 

Do you Desire to start and develop your career in Banking? 

Then this is where it all starts for you. This is an entry level position that presents you with immense opportunities to curve out your future in Banking. 

When you work smart and exceed in results delivery, you will grow into all that you desire to be within the Banking industry.

Is this your desire?

Then, The Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you.

We are looking for self-driven personalities who are self-starters, passionate and have a flair for sales, to push for the adoption of the Bank’s Retail products by existing and potential customers. 

The role holder will be responsible for the acquisition of new business within the assigned Sales locations by aggressively approaching potential customers with the aim of winning new business and also cross-selling to existing customers.

The Role

The successful jobholder will be expected to:
  • Prospect and market all Bank products to prospective clients.
  • Carry out market research and provide customer feedback to our head office team for the development of new products and enhancement of existing ones to suite the various market segments.
  • Deliver world class customer experience by ensuring quality service delivery for customers within the Bank’s Service Level Agreements.
  • Achieve the set growth targets in terms of numbers and values through pro-actively identifying cross-selling opportunities from existing customers.
  • Participate in product campaigns to ensure product information is readily available to customers.
Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:-
  • Must have a minimum Mean grade of C+ in K.C.S.E with a C+ in Mathematics and English.
  • Experience in sales will be an added advantage.
  • Strong business acumen and strategic thinking capacity with strong analytical and presentation skills.
  • Excellent planning and organization skills as well as excellent communication skills with the ability to set and meet stretched targets and strict deadline.
  • Result driven with a track record of demonstrable networking, selling and influencing skills as well as the ability to identify new sales opportunities.
  • Excellent interpersonal skills with the ability to build long term and trusted relationships.
How to apply:
If you are confident that you fit the role and person profile then please forward your application enclosing a detailed Curriculum Vitae, Degree certificate, KCSE Certificate and a copy of your National Identification Card to indicating the job reference number SE/3/RBB/2016 by 5th October, 2016

CRM Campaign Manager
Are you an excellent leader, well experienced in project / program management seeking an opportunity to serve and leave a lasting legacy?

Then taking up this position at The Co-operative Bank of Kenya, “The Kingdom Bank”, the place for those looking to new horizons, will be an excellent step for you. 

You possess the ability to develop efficient strategies and tactics that ensure all programs deliver the desirable outcome to the organization. 

You are well endowed with skill and capability in successful implementation of Community development programmes, stakeholder relations, Public Relations and Communication of projects as well as experience with International Development Organizations.

Reporting to the Head of Co-op Foundation, the Program Manager will be required to develop and implement project monitoring plans and evaluation framework for all Foundation projects. 

The role will also entail planning, coordinating and ensuring financial control. 

The role holder will also be required to create viable partnerships with other stakeholders including funders and will deputize the Head of Foundation as well as provide guidance to teams under his/her leadership.

The Role

Specifically, the successful jobholder will be required to:
  • Design CRM campaigns using the customer data analytics to multiply product uptake per customer and maximize revenue opportunities for the business.
  • Develop campaign and lead assessment criteria based on the business requests.
  • Develop customer behavior models and scripts to extract opportunities from customer data.
  • Work with Business Intelligence to develop customer clustering data models and implement them as per the road map.
  • Work with the CRM Data Analyst to ensure campaigns are loaded on a timely basis and that every lead meets the campaign criteria and is convertible.
  • Develop powerful daily, weekly and monthly reports on each campaign performance for the different segment, product houses and business stakeholders.
  • Work with Branch Managers, Relationship Managers and Transform Champions to achieve 100% utilization of the CRM system and maximize the ability of the CRM systems.
  • Analyze banker, branch and segment portfolios to understand customer behavior, develop customer insights, revenue and cross selling opportunities.
  • Represent the CRM team as the lead data steward.
  • Apply lessons learnt from the pre and post campaign analysis to continuously improve lead generation for the business.
  • Work with the CRM risk champion to ensure all departmental controls and tests are updated within the set timelines.
Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:
  • A university degree in Statistics, Actuarial Science or Information Technology with 3 years in statistical data modelling. Similar experience in the Banking Industry will be an added advantage.
  • Certifications in Business Analysis , MS Reporting Suite, Oracle or SQL will be an added advantage.
  • Experience in sales or business development experience coupled with strong analytical and computing skills.
  • High attention to detail with the ability to handle significant amounts of information from diverse sources and using statistics & insights to develop predictive models.
  • Excellent commercial awareness/knowledge regarding the bank’s systems & data architecture and in-depth knowledge of the banks transform strategy.
How to apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to indicating the job reference number CM/CRM/2016 by 5th October, 2016.

We are an equal opportunity employer.

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