4G
Capital (4th Generation Capital) is Africa’s fastest fintech providing ethical
credit services to those who require it most.
We
provide rapidly accessible and affordable unsecured loans with strict
affordability criteria to prevent unmanageable debt.
Our
customers are mainly small businesses and entrepreneurs who use our credit to
grow their businesses and provide for the unforeseen.
Our customers are our partners.
Our customers are our partners.
Our
vision is to become the number one retail finance firm in Africa by offering
the best services in terms of accessibility, affordability, value and customer
experience.
We seek to recruit Branch Interns to serve in our branches.
Responsibilities
We seek to recruit Branch Interns to serve in our branches.
Responsibilities
- Work
in pairs with Loans Officers and Collections Officers
- Support
and maintain an excellent work environment to achieve demanding targets
- Deliver
first rate customer service
- Build
excellent relationships with customer-partners and opinion leaders in
catchment area
- .Assist
in accurate and timely reporting of Management Information and market
feedback to report on customer preferences, trends and market opportunities
- Assist
in contacting debtors to receive payment
- Assist
in following up on defaulters to recover payments
- Carry
out customer education and maintain relationships
- Assist
in maintaining exhaustive and accurate Debt Management Forms
- Assist
in renegotiating payment schedules or obtaining funds from relatives via
responsible relative or other means
- Assist
in spoof calling
- Forward
defaulter files to HQ collectors on appropriate date
- Assist
in Issuing demand letters to defaulting customers
Requirements
- A
good level of general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
- Experience
in a related field will be an added advantage
- Experience
in a financial institution and dealing with customers at the bottom of the
pyramid will also be an added advantage
Key
Competencies
Customer
Handling
- Sales
and Business Development
- Enforcement
of contract and repayment obligations
Administrative
Support
- General
support to all tasks
- Communications
- Small
Branch Operations
- Information
Collection
Personal
Attributes
- Integrity
and ability to work in consumer finance
- High
Motivation
- Self
starter-functional problem solver
- Process
discipline- Ability to follow SOPs