Position: Direct Sales Agent
Reporting
to: Shop
Manager
Range: Contract
Department: Mass Market
Duty
Station: Nairobi, Machakos, Kitui, Kajiado, Kericho, Kisii, Central
region, Mombasa,
Eldoret, Kitale, Homa Bay, Busia, Isiolo.
Role Purpose: To
promote Telkom Kenya - Orange products and services. To identify customer needs
and propose best solutions. Eldoret, Kitale, Homa Bay, Busia, Isiolo.
Ensure customer satisfaction by offering excellent customer
service. To achieve set sales and operations target.
Key
Duties and Responsibilities
- Promote
and sell Telkom Kenya-Orange services and products;
- Welcome
customers into the shop and identify customers’ needs and propose the best
solutions; optimise customers’ accounts and proactive cross-sell and
up-sell;
- Proactive
attitude to look for clients and use all the necessary tools to achieve
results;
- Make
all necessary settings on Modems, Routers, Computers, Laptops, Phones or
any other devices purchased by customer in order to maximise the
utilisation of data or voice services;
- Establish
and improve customer relations and immediately escalate difficult
situations to the shop manager;
- Ensure
advanced management of merchandise stock & participate fully as
required in merchandise inventory;
- Perform
cash and stock management activity for products and service;
- Self-motivated
to generate revenue by going out to look for external sales from the
environment;
- Offer
technical support and customer care to clients;
- Achieve
and maintain the minimum product knowledge score of not less than 90%;
- Ensure
optimal customer experience through service given and follow up on
escalations.
Academic
/ Professional Qualifications
- Diploma
in business related field, or CPA part II
- At
least 1 year experience in related field ( preferably sales, customer
relations or merchandising)
- Good
knowledge of modern communication techniques: laptops (Windows, iOS, Linus
systems), tablets, smartphones and routers
- Computer
skills and internet user skills
Key
Competencies:
- Honesty
and integrity.
- Planning
and organizing and pro-active approach.
- Team-work,
communication and co-operation.
- Ability
to multi-task in a high pressured time.
- Self-motivated
able to work under minimum supervision.
- Customer
and business focused attitude.
- Customer
service oriented and sales aggressive.
- Knowledge
of different handsets and their performances.
- Interest
for new mobile technology and awareness of the market.
How to
Apply
This position is open to Kenyan Citizens only.
If you
fit the required profile, please apply highlighting how your qualifications,
experience and career aspirations match the requirements for this position.
Application should be sent by latest 17th August 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Application should be sent by latest 17th August 2016, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply
through recruitment@orange-tkl.co.ke and quote the preferred duty station and
job title in the subject field.