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Hotel Jobs in Kenya – Fairview Nairobi

Fairview Hotel and Town Lodge by City Lodge Hotel Group

Position Vacant:
Housekeeper

Aim of the role: 
To ensure that all the housekeeping standards of the hotel have been maintained at all times.

Outline of Responsibilities:

  • Ensure that all orders are placed using approved suppliers, the correct approved stationery and authorised by the applicable person/s.
  • Ensure that the use of casual labour is kept to a minimum, in line with payroll to sales and authorised by the General Manager.
  • Ensure that all required daily reports are printed / completed / checked / processed.
  • Ensure the safety and security of the staff, guests and hotel property.
  • Ensure that the Cyclical Cleaning programme is created/in place and maintained on a daily/weekly/monthly basis.
  • Ensure that the GSA trolley and equipment used are kept clean, used correctly and packed/stored correctly on a daily basis.
  • All lost property must be received/logged and followed up on.
  • Ensure that all applicable matters are reported to Maintenance inclusive of; maintenance tasks, missing / damaged items etc.
  • Ensure that all required stock takes are conducted in line with audit requirements.
  • Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
  • Contribute to and support the "I'm Kind" programme.
  • Ensure the continued training and development of self and all staff.
  • Ensure that all guest/staff laundry is sent, received/delivered on a daily basis.
  • Ensure that reception has sufficient vacant ready rooms for check in's throughout each shift.
  • Ensure that all rooms and public areas are cleaned, prepared and or replenished to the agreed standard.
  • Ensure that highest possible standard of cleanliness is achieved and maintained at all times.
  • Ensure that every guest receives exceptional service at all times.
  • Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all times.
  • Ensure that all linen is laundered and stored as per the required standard.
  • Ensure that the LodgeSan cleaning methodology is followed at all times.
  • Rosters must be prepared and published by the 25th of each month K-drive updated accordingly and a copy emailed to the General Manager.
  • Observe the City Lodge hotel Group Drivers
Human Responsibilities
  • Attends all training sessions as scheduled.
Replacement and Temporary Mission
  • May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.  

Line of Reporting and Communication:
  • Responsible To: The General Manager
  •  Responsible For: Room Attendants, Gardeners, Laundry attendants, Housekeeping Supervisors, Assistant Housekeeper, Housekeeping Administrator.
  • In Communication With: All Hotel’s departments
Education, Training and Experience Requirements:
  • Level Of Literacy: Must be able to read and write in English & Kiswahili
  • Level Of Numeracy: Excellent numeracy skills
  • Level Of Communication Skills: Must be in possession of good communication skills
  • Level Of Formal/Professional / Education & Training: Minimum education level- A college diploma  in Housekeeping
  • Level Of Experience In Job Advertised: 2 years’ experience in a similar role is required.

Position Vacant:Food and Beverage Manager 

Aim of the role:
 To offer leadership in the running and management of the Food and Beverage Service Department.

Outline of Responsibilities:
  • To ensure that all stocks are ordered to the correct quantities, quality and price.
  • Ensure that information which is required to compile meaningful budgets is available at all times.
  • Ensure all menus are calculated correctly to obtain maximum profit.
  • Ensure that all expenses are within budget limits.
  • Ensure that the use of casual labour is kept to a minimum, in line with payroll to sales and authorised by the General Manager.
  • As instructed you may be required to assist with the completion of SLA documents which are completed with service providers on a monthly basis / other as stipulated.
  • Ensure that all employment procedures are adhered to and the relevant documents duly completed.
  • To ensure that all staff under your control are fully informed in respect of disciplinary procedures, the handling of grievances.
  • To hold daily meetings with restaurant and banqueting teams to ensure that operations and information is passed smoothly and ensure that VIPs are timeously identified and any special arrangements properly communicated.
  • Ensure the safety and security of the staff, guests and hotel property.
  • Ensure that all required stock takes are conducted in line with audit requirements.
  • Ensure that all equipment is used, stored and maintained in line with operating procedures.
  • To ensure that all areas under your control satisfy the most stringent hygiene requirements and that staff who are injured while at work receive correct treatment and/or are not allowed to work.
  • Contribute to and support the "I'm Kind" programme.
  • Duty Rosters must be prepared and published by the 25th of each month, the Duty Roster folder on K-Drive updated, and a copy sent to the General Manager.
  • Ensure the continued training and development of self and all staff.
  • Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times.
  • Ensure that highest possible standard of cleanliness is achieved and maintained at all times
  • Ensure that every guest receives exceptional service at all times.
  • Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all times.
  • Adhere to the City Lodge Values and Fundamental Principles at all times.
Human Responsibilities

  • Attends all training sessions as scheduled.
Replacement and Temporary Mission
  • May be assigned to perform reliever duties when need be.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify for consideration.  

Line of Reporting and Communication:
  • Responsible To: General Manager.
  • Responsible For: Food and Beverage Service Department.
  • In Communication With: Other Hotel Departments
Education, Training and Experience Requirements:
  •  Level Of Literacy: Must be able to read and write in English & Kiswahili. A foreign language will be an added advantage.
  • Level Of Numeracy: Must possess excellent numeracy skills.
  • Level Of Communication Skills: Must be in possession of excellent communication skills
  • Level Of Formal/Professional/Education & Training: Higher Diploma in Wine & Bar Food and Beverage Service operations. In addition a college certificate in a Management Course.
  • Level Of Experience In Job Advertised: 5 years’ experience in a similar role in a 4/5 star hotel environment.
  • Leadership Skills: Must have demonstrable leadership skills
  • Negotiation Skills: Ability to effectively negotiate with internal and external parties.
  • Flexibility: The candidate must be flexible in terms of working hours to ensure presence during service times.
Position Vacant:Security Manager
 
Aim of the role: To manage the security operations and ensure the safety of the hotel’s guests, property and staff.

Outline of Responsibilities:
  • Manage and Coordinate Security operations ensuring that security procedures are implemented and followed as per the Security Standard Operating Procedure.
  • Ensure the safety and security of the staff, guests and hotel property.
  • Ensure that the Security reports are printed/ checked/ processed/ completed on a daily basis per the laid down procedures. Monthly and yearly reports must also be prepared and presented at the pre- determined times per procedure.
  • On identifying a possible safety concern it must be immediately reported either to the Health & Safety Representative, the Manager on duty and or the GM/AGM in their absence.
  • Ensure that all the access points (Entrances & Exits) must be manned by Security Personnel at all times.
  • Ensure mandatory searches are conducted on any in-coming guests and luggage, as well as employees and guests coming in through the Staff entrance, using the appropriate equipment per procedure.
  • Ensure that guest luggage in the Security storage room is well tagged and collected at the stipulated times. Any uncollected luggage should be reported to the Manager on Duty.
  • Section keys must be kept on each recipient’s person throughout service.
  • Ensure the following:  should a guest/other request access to a room, all staff must be trained to contact reception to assist the guest.  In the case of an authorized employee asking to gain access they must either use their own master key or be accompanied by a person holding a master key.  Stipulate that; failure to comply is a breach of security and will result in disciplinary action being taken which could result in dismissal.
  • Ensure that all staff are trained to seek accompaniment from Housekeeping Supervisors/ Manager on Duty when attending to Stay over guest rooms when the guest is not in the room, or when attending to locked safes in the case of checked out rooms.
  • Ensure that all staff are trained to adhere to the following; the section key must not be handed to another person at any stage.
  • Ensure that all staff are trained to lock the patio doors (per room where applicable) after attending to any vacant rooms.
  • Where applicable, all Security section keys must be recorded when issued and when received back and locked away as instructed
  • All missing/not working section and or master keys must be reported to the IT Manager with immediate effect.
  • Ensure that all back of house areas are kept locked at all times (during and after each shift).
  • Ensure that Permit to work documents are completed before the commencement of any jobs at height/ high risk jobs with the Internal Team or External Contractors
  • Ensure that risk assessments are conducted before the commencement of any jobs with your internal Team or Contractor. The risk assessment report from the Contractors must also be duly signed by the GM/ AGM in their absence, before the jobs commence.
  • As instructed you may be required to assist with the completion of an SLA document which are completed with service providers on a monthly basis / other as stipulated.
  • Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
  • Contribute to and support the "I'm Kind" programme.
  • Ensure that all shifts are manned as per operational requirements and that the timebook is updated per shift per day.
  • Ensure that the Security Handover books are used to record all relevant and applicable information per shift
  • Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all times.
  • Ensure that every guest receives exceptional service at all times.
  • Adhere to the City Lodge Leadership drivers at all times.
Human Responsibilities
  • Attends all training sessions as scheduled.
Replacement and Temporary Mission
  • May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.  

Line of Reporting and Communication:

Responsible To: The General Manager
 
Responsible For: Deputy Security Coordinator, Security supervisors and guards
 
In Communication With: All hotel’s departments
 
Education, Training and Experience Requirements:
  • Level Of Literacy: Must be able to read and write in English & Kiswahili
  • Level Of Numeracy: Moderate numeracy skills
  • Level Of Communication Skills: Must be in possession of good communication skills
  • Level Of Formal/Professional/Education & Training: Minimum education level- Security Management Course or Security Supervisory position in the disciplined forces.
  • Level Of Experience In Job Advertised: 4 years’ experience required in a similar role.
How to Apply

Apply to The General Manager-Fairview Hotel Limited
 
Send your CV and Cover Letter to: hr@fairviewkenya.com not later than 29th August 2016

Only shortlisted candidates will be contacted.

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