Fairview
Hotel and Town Lodge by City Lodge Hotel Group
Position Vacant:Housekeeper
Aim of the role: To ensure that all the housekeeping standards of the hotel have been maintained at all times.
Outline of Responsibilities:
Position Vacant:Housekeeper
Aim of the role: To ensure that all the housekeeping standards of the hotel have been maintained at all times.
Outline of Responsibilities:
- Ensure
that all orders are placed using approved suppliers, the correct approved
stationery and authorised by the applicable person/s.
- Ensure
that the use of casual labour is kept to a minimum, in line with payroll
to sales and authorised by the General Manager.
- Ensure
that all required daily reports are printed / completed / checked /
processed.
- Ensure
the safety and security of the staff, guests and hotel property.
- Ensure
that the Cyclical Cleaning programme is created/in place and maintained on
a daily/weekly/monthly basis.
- Ensure
that the GSA trolley and equipment used are kept clean, used correctly and
packed/stored correctly on a daily basis.
- All
lost property must be received/logged and followed up on.
- Ensure
that all applicable matters are reported to Maintenance inclusive of;
maintenance tasks, missing / damaged items etc.
- Ensure
that all required stock takes are conducted in line with audit
requirements.
- Ensure
that the hotel is fully compliant with all Occupational Health &
Safety requirements.
- Contribute
to and support the "I'm Kind" programme.
- Ensure
the continued training and development of self and all staff.
- Ensure
that all guest/staff laundry is sent, received/delivered on a daily basis.
- Ensure
that reception has sufficient vacant ready rooms for check in's throughout
each shift.
- Ensure
that all rooms and public areas are cleaned, prepared and or replenished
to the agreed standard.
- Ensure
that highest possible standard of cleanliness is achieved and maintained
at all times.
- Ensure
that every guest receives exceptional service at all times.
- Ensure
that all LodgeAbility Service Encounters are continuously trained and
adhered to at all times.
- Ensure
that all linen is laundered and stored as per the required standard.
- Ensure
that the LodgeSan cleaning methodology is followed at all times.
- Rosters
must be prepared and published by the 25th of each month K-drive updated
accordingly and a copy emailed to the General Manager.
- Observe
the City Lodge hotel Group Drivers
Human
Responsibilities
- Attends
all training sessions as scheduled.
Replacement
and Temporary Mission
- May
be assigned to perform reliever duties when colleagues are off duty.
Basic
Conditions and Benefits of Employment: These
are in line with normal company policies and practices, specific details will
be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
Line of Reporting and Communication:
- Responsible
To: The General Manager
- Responsible
For: Room Attendants, Gardeners, Laundry attendants, Housekeeping
Supervisors, Assistant Housekeeper, Housekeeping Administrator.
- In
Communication With: All Hotel’s departments
Education,
Training and Experience Requirements:
- Level
Of Literacy: Must be able to read and write in English & Kiswahili
- Level
Of Numeracy: Excellent numeracy skills
- Level
Of Communication Skills: Must be in possession of good communication
skills
- Level
Of Formal/Professional / Education & Training: Minimum education
level- A college diploma in Housekeeping
- Level
Of Experience In Job Advertised: 2 years’ experience in a similar role is
required.
Position
Vacant:Food and Beverage Manager
Aim of the role: To offer leadership in the running and management of the Food and Beverage Service Department.
Outline of Responsibilities:
Aim of the role: To offer leadership in the running and management of the Food and Beverage Service Department.
Outline of Responsibilities:
- To
ensure that all stocks are ordered to the correct quantities, quality and
price.
- Ensure
that information which is required to compile meaningful budgets is
available at all times.
- Ensure
all menus are calculated correctly to obtain maximum profit.
- Ensure
that all expenses are within budget limits.
- Ensure
that the use of casual labour is kept to a minimum, in line with payroll
to sales and authorised by the General Manager.
- As
instructed you may be required to assist with the completion of SLA documents
which are completed with service providers on a monthly basis / other as
stipulated.
- Ensure
that all employment procedures are adhered to and the relevant documents
duly completed.
- To
ensure that all staff under your control are fully informed in respect of
disciplinary procedures, the handling of grievances.
- To
hold daily meetings with restaurant and banqueting teams to ensure that
operations and information is passed smoothly and ensure that VIPs are
timeously identified and any special arrangements properly communicated.
- Ensure
the safety and security of the staff, guests and hotel property.
- Ensure
that all required stock takes are conducted in line with audit
requirements.
- Ensure
that all equipment is used, stored and maintained in line with operating
procedures.
- To
ensure that all areas under your control satisfy the most stringent
hygiene requirements and that staff who are injured while at work receive
correct treatment and/or are not allowed to work.
- Contribute
to and support the "I'm Kind" programme.
- Duty
Rosters must be prepared and published by the 25th of each month, the Duty
Roster folder on K-Drive updated, and a copy sent to the General Manager.
- Ensure
the continued training and development of self and all staff.
- Ensure
that all food, beverage and vending is presented in line with hygiene
requirements and to the highest standard at all times.
- Ensure
that highest possible standard of cleanliness is achieved and maintained
at all times
- Ensure
that every guest receives exceptional service at all times.
- Ensure
that all LodgeAbility Service Encounters are continuously trained and
adhered to at all times.
- Adhere
to the City Lodge Values and Fundamental Principles at all times.
Human
Responsibilities
- Attends
all training sessions as scheduled.
Replacement
and Temporary Mission
- May
be assigned to perform reliever duties when need be.
Basic
Conditions and Benefits of Employment: These
are in line with normal company policies and practices, specific details will
be communicated to an applicant should he/she qualify for consideration.
Line of Reporting and Communication:
Line of Reporting and Communication:
- Responsible
To: General Manager.
- Responsible
For: Food and Beverage Service Department.
- In
Communication With: Other Hotel Departments
Education,
Training and Experience Requirements:
- Level
Of Literacy: Must be able to read and write in English & Kiswahili. A
foreign language will be an added advantage.
- Level
Of Numeracy: Must possess excellent numeracy skills.
- Level
Of Communication Skills: Must be in possession of excellent communication
skills
- Level
Of Formal/Professional/Education & Training: Higher Diploma in Wine
& Bar Food and Beverage Service operations. In addition a college
certificate in a Management Course.
- Level
Of Experience In Job Advertised: 5 years’ experience in a similar role in
a 4/5 star hotel environment.
- Leadership
Skills: Must have demonstrable leadership skills
- Negotiation
Skills: Ability to effectively negotiate with internal and external
parties.
- Flexibility:
The candidate must be flexible in terms of working hours to ensure
presence during service times.
Position
Vacant:Security Manager
Aim of
the role: To
manage the security operations and ensure the safety of the hotel’s guests,
property and staff.
Outline of Responsibilities:
Outline of Responsibilities:
- Manage
and Coordinate Security operations ensuring that security procedures are
implemented and followed as per the Security Standard Operating Procedure.
- Ensure
the safety and security of the staff, guests and hotel property.
- Ensure
that the Security reports are printed/ checked/ processed/ completed on a
daily basis per the laid down procedures. Monthly and yearly reports must
also be prepared and presented at the pre- determined times per procedure.
- On
identifying a possible safety concern it must be immediately reported
either to the Health & Safety Representative, the Manager on duty and
or the GM/AGM in their absence.
- Ensure
that all the access points (Entrances & Exits) must be manned by
Security Personnel at all times.
- Ensure
mandatory searches are conducted on any in-coming guests and luggage, as
well as employees and guests coming in through the Staff entrance, using
the appropriate equipment per procedure.
- Ensure
that guest luggage in the Security storage room is well tagged and
collected at the stipulated times. Any uncollected luggage should be
reported to the Manager on Duty.
- Section
keys must be kept on each recipient’s person throughout service.
- Ensure
the following: should a guest/other request access to a room, all
staff must be trained to contact reception to assist the guest. In
the case of an authorized employee asking to gain access they must either
use their own master key or be accompanied by a person holding a master
key. Stipulate that; failure to comply is a breach of security and
will result in disciplinary action being taken which could result in
dismissal.
- Ensure
that all staff are trained to seek accompaniment from Housekeeping
Supervisors/ Manager on Duty when attending to Stay over guest rooms when
the guest is not in the room, or when attending to locked safes in the
case of checked out rooms.
- Ensure
that all staff are trained to adhere to the following; the section key
must not be handed to another person at any stage.
- Ensure
that all staff are trained to lock the patio doors (per room where
applicable) after attending to any vacant rooms.
- Where
applicable, all Security section keys must be recorded when issued and
when received back and locked away as instructed
- All
missing/not working section and or master keys must be reported to the IT
Manager with immediate effect.
- Ensure
that all back of house areas are kept locked at all times (during and
after each shift).
- Ensure
that Permit to work documents are completed before the commencement of any
jobs at height/ high risk jobs with the Internal Team or External
Contractors
- Ensure
that risk assessments are conducted before the commencement of any jobs
with your internal Team or Contractor. The risk assessment report from the
Contractors must also be duly signed by the GM/ AGM in their absence,
before the jobs commence.
- As
instructed you may be required to assist with the completion of an SLA
document which are completed with service providers on a monthly basis /
other as stipulated.
- Ensure
that the hotel is fully compliant with all Occupational Health & Safety
requirements.
- Contribute
to and support the "I'm Kind" programme.
- Ensure
that all shifts are manned as per operational requirements and that the
timebook is updated per shift per day.
- Ensure
that the Security Handover books are used to record all relevant and
applicable information per shift
- Ensure
that all LodgeAbility Service Encounters are continuously trained and
adhered to at all times.
- Ensure
that every guest receives exceptional service at all times.
- Adhere
to the City Lodge Leadership drivers at all times.
Human
Responsibilities
- Attends
all training sessions as scheduled.
Replacement
and Temporary Mission
- May
be assigned to perform reliever duties when colleagues are off duty.
Basic
Conditions and Benefits of Employment: These
are in line with normal company policies and practices, specific details will
be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
Responsible To: The General Manager
Line of Reporting and Communication:
Responsible To: The General Manager
Responsible
For: Deputy Security Coordinator, Security supervisors and guards
In
Communication With: All hotel’s departments
Education,
Training and Experience Requirements:
- Level
Of Literacy: Must be able to read and write in English & Kiswahili
- Level
Of Numeracy: Moderate numeracy skills
- Level
Of Communication Skills: Must be in possession of good communication
skills
- Level
Of Formal/Professional/Education & Training: Minimum education level-
Security Management Course or Security Supervisory position in the
disciplined forces.
- Level
Of Experience In Job Advertised: 4 years’ experience required in a similar
role.
How to
Apply
Apply
to The General Manager-Fairview Hotel Limited
Send
your CV and Cover Letter to: hr@fairviewkenya.com not later than 29th August
2016
Only shortlisted candidates will be contacted.