Job
Title: Centre
Manager
Marie Stopes Kenya (MSK) provides comprehensive SRH services through its branch network of 23 clinical facilities, called Centers of Excellence.
Marie Stopes Kenya (MSK) provides comprehensive SRH services through its branch network of 23 clinical facilities, called Centers of Excellence.
These facilities provide a wide range of services including: medical consultation, specialist gynaecological consultations; comprehensive FP services including LAPM; pre- and post-natal care; child welfare services; comprehensive laboratory services; 24 hour maternity services; free condom distribution; school health education; voluntary medical male circumcision; PMTCT and VCT services; STI diagnosis and treatment; post abortion care and safe delivery and associated services.
The holder of this position reports to the Senior Coordinator MSK Centers, but also engages other department’s heads as and when need arise.
The
Center manager is responsible for the smooth running of a MSK Center. He/she is
expected to ensure clinical quality, delivery of high quality services, as well
as client safety.
He/she
assists the Senior Coordinator with budget management to make sure they are all
consistent with organizational goals and objectives.
He/she
will also provide leadership and manage support staff for the Center.
He/she will also provide professional services – if his/her profile is clinical - that complement the Service provider’s role of delivering primary health care services at the allocated center or any other center as the need arises.
Job Title: Centre Manager
He/she will also provide professional services – if his/her profile is clinical - that complement the Service provider’s role of delivering primary health care services at the allocated center or any other center as the need arises.
Job Title: Centre Manager
Reporting
to: Regional
Coordinator
Probationary
Period: 3
months
Marie
Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes
International. Together we deliver quality sexual and reproductive health
care and family planning to millions of the world's poorest and most vulnerable
women.
We
want to make sure that women have a choice when it comes to having children and
that death by unsafe abortion is reduced.
The
primary responsibility of this role is to further our Goal: THE PREVENTION OF
UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN
BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities
1. Technical and clinical service provision
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities
1. Technical and clinical service provision
Activities
include:
- To
provide all of the following clinical services to a consistently high
standard and in accordance with clinical guidelines and protocols:
- All
methods of short and long-term contraceptive methods, including
injections, implants and IUDs.
- Cervical
screening, STI screening and treatment and VCT.
- Removal
of implants and IUDs where required.
- Assistance
with tubal ligation and vasectomy procedures.
- To
conduct weekly checking of essential equipment, promptly inform the Team
Leader of their current status, and following up repairs or maintenance as
required.
- To
carry out all nursing procedures (as laid down in the procedure manual).
- To
maintain high standards of cleanliness and infection control measures.
- To
ensure instruments are appropriately sterilised and stored in compliance
with infection control protocols.
- To
order medical supplies and consumables in good time to avoid shortage.
- To
ensure proper storage of medical supplies.
- To
support clients through the provision of vocal local techniques during
procedures.
- To
attend clinical training and supervision as required.
- To
promote and ensure proper use of the Client Information Centre (CLIC)
- To
support new team members in their induction & orientation and assist
with training as required.
Measures
(KPI)
- Improved
quality of clinical care as reflected by regular QTA scores
- Continuous
CMEs conducted.
- Reduced
cases of complications.
- Proper
documentation of all minor and major complications.
- CYPs
acquired.
- Proper
generation and use of CLIC reports, with demonstrable outputs from the
reports
2.
Business Management
- Business
planning and development: Prepare annual business plans with SMART
objectives and strategic plans of how to achieve them. Continually assess
all areas of the service provided to clients to ensure continued financial
viability and take tough decisions where services are deemed non-viable.
- Increasing
productivity and product margin: Continually review the efficiency of the
centre, especially with regards to the core services in MSK
- Financial
Management: Monitor income and expenditure, seeking support from Finance
as required, and take appropriate action to ensure financial KPIs are met.
- Marketing:
Instill a marketing culture with teams so that everyone is aware of their
individual responsibility for the success of their centre. Agree
marketing activities with the centre marketing champion and the MSK
Marketing team. Strengthening appropriate referrals with other RHN
providers, CHWs and pharmacies within the region.
Measures
(KPI)
- Business
plan completed on time with follow-through action plans
- Continuous
review of the Professional Development Plans
- Weekly
CBR sessions
- CYPs
delivered
- #
Cryotherapy services
- Financial
KPIs
- CCSPT/FP
campaigns and attendant KPIs
- Referral
vouchers
3.
Operational Management
- Optimise
client numbers: Optimise capacity within the centre by efficiently
managing human resources; continually reviewing the effectiveness of
systems and working practices; and maintaining an effective client flow to
minimise client wait times.
- Compliance
to the national healthcare guidelines and MSI protocols: Ensure compliance
with national minimum healthcare standards taking immediate action where
appropriate on any areas identified for improvements as a result of
internal or external audits or inspections.
- Contingency
planning: Ensure there is an appropriate plan in place which anticipates
any risks to your centre and MSK and outlines appropriate action to be
taken to minimise impact.
- Stock
management: Ensure no over/under- stocking and also that stock is well
handled
- Health
and Safety: Take overall responsibility for team, client and general
safety in the Centre and as a consequence of its activities.
- IT
management: Utilisation and close supervision of the Client Information
Center software (CLIC)
Measures
(KPI)
- Client
exit interviews and follow-up action plans
- Self-assessment
reports
- Proper
referral mechanisms
- Standard
operating Procedures
- Monthly
stock report timeliness and accuracy
- Incident
reporting
- End
of shift reconciliation reports
- Operational
Efficiency weekly meetings
- Reconciled
banked and actual incomes
4.
Quality Management
- Quality
management: Promote and maintain the quality management systems as laid
out by MSK and MSI.
- Client
feedback : Ensure client feedback and prompt conclusion to potential
clients complaints
Measure
(KPI)
- Quarterly
QTA scores of 92% and above
- 75%
clients fill Exit questionnaires
5.
People Management
- Motivation
of team: Engage and motivate all team members within the centre so that
they understand and work to achieve centre objectives and KPIs and so that
their role has a positive impact on the centre’s success.
- Performance
management: Take an active approach to managing the performance of
all team members by providing honest feedback on performance; providing
formal reviews at least annually; setting appropriate objectives; ensuring
appropriate behaviours are discussed and appropriate training plans are
put in place.
- Induction:
Clearly define structured local induction plans to ensure new team members
understand the requirements of their role and have appropriate training to
do the job. Ensure that all new team members attend corporate
induction within the first 3 months of starting.
- Discipline
of team: Take immediate and appropriate action in the event of
misconduct or serious underperformance of team members, seeking support
from People & Development Department as required and ensuring action
is in line with MSK’s HR policies.
- Communication:
Put in place mechanisms for effectively communicating with team members
ensuring that the approaches used provide opportunities for two-way
discussion. Promote a feedback culture within the team.
- Learning
and development: Create a learning environment to ensure your team members
have the appropriate skills to deliver service excellence; assess and
forward plan for training needs, getting appropriate support from the MSK
Learning & Development function and ensure attendance on
mandatory/planned courses.
- Personal
development: Actively take responsibility for own development
including ownership of own training and keeping skills and knowledge up to
date, seeking support as required.
Measure
(KPI)
- Team
member survey
- Performance-based
Incentives to team members
- Complete
and regular Performance plus
- Updated
training register
- Induction
plans
- Adhere
to policies and procedures.
- Proper
disciplinary procedures
- Team
member survey.
- Adhere
to policies and procedures
- Attendance
at training
- Continuous
Medical Education (CMEs)
- Personal
development plan.
Skills
and Experience
Qualifications:
Qualifications:
- Bachelor
Degree in Health or Business Administration (combination of related
education and operational experience in a health care organization may be
substituted for Bachelor Degree in Health or Business Administration
Experience:
- (5)
years’ experience in healthcare field
- Significant
operational, hands on management including team management gained within a
customer focused service industry
- Healthcare
management experience
- Have
held, worked to and/or monitored a budget or business plan
Skills:
- IT
literacy: confident using MS Office
- MS
Word for reports
- MS
Excel
- team
leadership skills: effective delegation, supervision, coaching and
motivation
- communication
skills: to convey message clearly and concisely, in a manner appropriate
to the target audience both in writing and verbally
- financial
skills: understand and use financial information such as balance sheets
and profit and loss accounts to inform business decision making
How to
Apply
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other not relatives) should be submitted to: info@sheerlogic.co.ke on or before 7th September 2016.
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other not relatives) should be submitted to: info@sheerlogic.co.ke on or before 7th September 2016.
Only shortlisted candidates will be contacted.
NB: Please clearly indicate in the subject line as “Centre Manager”
NB: Please clearly indicate in the subject line as “Centre Manager”