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Relationship Manager Job in Kenya

Title: Relationship Manager - Pay As You Go

Are you passionate about improving the health and livelihoods of millions of consumers at the bottom of the pyramid? 

Are you looking for an opportunity to take ownership, drive results and make an impact?

Greenlight is rapidly launching its “pay as you go” business model through large distribution partners around the world, including leading MFIs, mobile network operators and commercial retail distributors. 

Part business strategist, product leader and accounts manager, your  job is to ensure Greenlight’s successful “pay as you go” in-house business model - encompassing product, pricing, field operations, customer service, credit management, backend operations and information systems - can be adapted well to suit incoming partners’ organizations.

The Relationship Manager will support the partner’s executive teams to make key strategic decisions, guides implementation with multiple stakeholders in the partner’s organization and supports the partner’s leadership with on-going problem-solving and guidance to reduce the learning curve and ensure the partner can reach successful sales, customer and repayment results as quickly as possible.
 
Does this sound like you?
  • 4+ years’ experience in relevant areas such as relationship management, sales operations and product management
  • Experience across consumer durables, microfinance, consumer banking or enterprise technology businesses
  • Proven track record of setting, meeting and validating revenue targets
  • Ability to develop and implement an initiative in an own self-directed way
  • Strong project management skills, and an effective visual and written communicator comfortable
  • Experience in customer care across rural areas
  • Comfortable traveling 15+ days each month
Responsibilities
  • Work closely with incoming partners to understand their organization and develop business models and execution plans
  • Serve as the main implementation point of contact in pre-sales conversations providing execution insight and guidance
  • Once a partner is ready to implement “pay as you go”, work directly with stakeholders across their organization to finalize implementation details and schedules.
  • Work with partner’s management to gain buy-in for plans and solve pre-launch execution issues.
  • Set implementation schedules and review them frequently with partners, helping to mitigate implementation delays to ensure on-time launch
  • During post-launch, conduct routine reviews with partner’s leadership team to review progress on sales and operational results, ensuring partners are able to meet sales, customer and repayment objectives.
  • Proactively identify execution issues and work with partner’s teams to overcome them. 
  • Provide on-going support to help partners improve their “pay as you go” business profitability and efficiency, including introducing best practices, new products and new procedures
About us: Greenlight Planet is a US-based, for-profit social business on a mission to deliver honest, affordable energy devices to the world's two billion under-electrified consumers. 

Today 5 million households in 40 countries use our Sun King solar lights for light life and study each night and we're adding 5,000 new households each day. 

Our products are sold through our in-house network of 1,000+ village direct sales agents and distribution partnerships with leading retail, consumer finance and development organizations– including One Acre Fund, Total, SKS and 20 MFIs in 40 countries in Asia and Africa.

We're now launching a new pay-as-you-go consumer finance solar business which leverages digital payment and mobile technology to allow off-grid families to get solar energy in their house today and pay for it in small increments over time. 

Our initial pay-as-you-go sales channels have seen a 6X increase in sales thanks to massively increased affordability. 

We’re now ready to expand the business globally through partner channels and our in-house direct sales networks with the target of becoming the world's largest rooftop solar energy distributor in the next 24 months.

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