Network Infrastructure Quality &
Support Analyst
Ref: IRC 647
Reporting to Network Infrastructure
Compliance and Planning Manager, the job holder will be required to provide
technical support to Network Infrastructure service outages and service
requests in line with business needs through integration, configuration,
administration and management of Network Infrastructure elements across the Bank’s
Enterprise Network while ensuring high availability and a secure data network
for delivery of business services.
Key Responsibilities:- Developing efficient methods for managing
Network Infrastructure delivery assignments, deployments and resolutions.
- Applying business/technical support concepts
to perform Tier 3 (highest-level) technical support.
- Supporting and review of Network
Infrastructure Service Delivery (PSSD) framework and recommending
improvements.
- Analyzing and reviewing of Network Infrastructure
delivery models, and implementation to achieve Cost and Energy efficient
and effective goals.
- Accurately managing Network Infrastructure
assets inventory and firmware licensing compliance.
- Gathering, analyzing, reviewing, categorizing
and overseeing ticket assignments for technical support, insuring referral
to appropriate level of services.
- Implementing methodologies to improve first
call resolution, managing customer perceptions, and building strong
internal relationships.
- Analyzing help desk performance through
various statistical and reporting methods and implementing changes
necessary to improve.
- Escalating/assigning work appropriately.
The Person:
For the above position, the successful applicant should have the following:
For the above position, the successful applicant should have the following:
- Must have Bachelor’s degree in Information
Technology from a recognized university on computer Science or related
field
- Must be a CCNA (Cisco Certified Network
Associates). Possession of additional IT certification e.g. ITIL, CCNP,
CCVP, CCSP and COTIT, will be a definite advantage
- A minimum of 3 years’ experience in
Information Technology with hands on experience in Networking (Routing and
Switching).
- A minimum of 2 years working experience with
IP telephony systems-(Telephony and Voice).
- Good understanding of emerging trends in the
industry and possible improvements in corporate data and voice networks.
- Proven skills in configuring security
perimeter firewalls, IPS systems, and advanced security configurations on
Cisco Devices.
- Demonstrate in depth understanding of
troubleshooting skills and resolution of Network infrastructure issues.
- Demonstrate understanding of the Bank’s IT
Policy and Procedures
- Strong networking and interpersonal skills
- A results driven “team player”, personality
with a willingness and ability to work in a dynamic working environment
- Excellent planning and organizing skills
- Excellent customer service
How to Apply
The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates.
The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates.
If you believe you can clearly
demonstrate your abilities to meet the criteria given above, please submit your
application with a detailed CV, stating your current position, remuneration
level, e-mail address and telephone contacts quoting the job title/reference in
the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by 29th July, 2016
To be considered your application must be received by 29th July, 2016
Head of Program
Ref: IRC978
Reporting to the Group Chief
Operating Officer (GCOO), this position is responsible for implementing an
innovative digitally driven agriculture value chain program across Kenya and
Rwanda aimed at extending the frontier of mobile banking to rural areas as well
as targeting smallholder farmers, farmer producer organizations, pastoralists
and associated value chain actors.
The program will enhance financial
inclusion and improve livelihood status of smallholder farmers and
pastoralists.
Key Responsibilities
- Design and drive an effective strategy,
business model and customer value proposition that focuses on building and
deepening relationship with existing and new profitable agri-business
customers.
- Deliver in the inception phase a detailed
program strategy and business plan within 3 months. As the project scales,
manage effective program relationships with technical partners,
consultants, donor and across KCB business units.
- Provision of strong project leadership skills
to manage the agro business portfolio, and be responsible for ensuring
that the programs are implemented with sound managerial, technical,
financial and human resources.
- Deliver new and existing product development,
customization and amendment for the chosen segment. Will also review
product line utilization and income generation.
- Manage key resources in agri-business
development, digital finance, analytics and business intelligence,
partnership development, knowledge management and capacity building in
Kenya and Rwanda.
- Provision of thought leadership on digital
financial services and applied product innovation.
- Implement effective governance and compliance
controls to minimize segment risks including overseeing design,
documentation and adherence to effective corrective and preventive
measures and procedures. Monitor the operations of such procedures and
ensure compliance with local, industry and global standards and
regulations.
- Track, monitor and report on program progress
to various stakeholders.
- Provision of expertise in the standards and
orientation in the financial inclusion space.
Qualifications and Requirements
- Advanced degree in Business, Technology, Agribusiness
or other relevant field.
- A minimum of 5 years of experience in
technology and financial services related role at a strategic leadership
level.
- An entrepreneurial mindset to anchor all
elements of the program both from a commercial and development
perspective.
- Should be an informed opinion leader and the
go-to person in the agribusiness field and or value chains.
- Have a deep understanding of mobile banking
ecosystems and evolving innovation in Kenya and Rwanda.
- Have a good grasp on innovations in leveraging
data to create customer and business value in financial services.
- Strong market orientation, entrepreneurial,
financial analysis skills and innovative thinker.
- Experience leading and managing high caliber
multicultural teams, preferably some experience with managing remotely.
- Track record of building and managing strong
client and stakeholder relationships.
- Experience managing complex,
multi-disciplinary, and challenging field operations.
- Demonstrated skills in problem solving,
consensus building, and coordination of diverse stakeholders.
- Knowledge of donor regulations and procedures
preferred (added advantage).
- Verbal and written fluency in English (French
is an added advantage).
- Demonstrated capacity to produce high quality
reports and proposals.
- Results driven with previous successful
experience mentoring and building capacity of staff.
- Proficiency in MS Office especially Excel and
Power point.
If you meet the requirements and wish
to consider this career opportunity please respond to kcb-hop@careerconnectionsltd.com
by 5th August 2016
Director, Information Technology
Job Ref: IRC976
Reporting to the Group Chief
Operating Officer (GCOO), this position is directly accountable for the
management and oversight of the KCB Information Technology (IT) Division to
provide a stable, robust and innovative ICT environment that enables and drives
business, banking operations, seamless and exemplary customer experience across
KCB.
IT Division comprises of Banking
(T24) and Non-Banking Systems Operations and Support, Enterprise Services
(Infrastructure, Channel Management, and Application Development), IT Projects
& Change Management, Enterprise Architecture, IT Service Delivery,
Licenses, SLAs & Vendor Management, IT Risk & Security, Business
Continuity Management & Disaster Recovery and Regional IT Support.
Key Responsibilities
- Lead and direct IT Division senior management,
teams and staff.
- In consultation with the GCOO, formulate IT
business plans and strategies that are aligned to the KCB Group Strategy.
- Manage and maintain IT systems, services and
infrastructure in a manner that ensures sustained uptime, seamless and
robust customer experience and support.
- Formulate and or drive innovative IT
initiatives, change and process improvement.
- Proactively review IT strategies, plans and
technologies in response to the operating environment and business
challenges in a manner that supports and enables business and banking
operations whilst optimizing costs and maximizing IT assets utilization.
- Champion and propagate the KCB brand platform
in the KCB IT Division and externally to the IT Division stakeholders,
service providers and vendors (purpose, vision, mission, values, behaviors
and promise).
- Manage and maintain a robust monitoring,
controls, business continuity, security, backup and recovery, governance
and risk management environment in a manner that ensures adherence to
external and internal statutory and regulatory standards, risk and
compliance management.
- Provide and maintain Status Reporting on IT
systems, service delivery, incident management, IT Contracts & SLA
compliance and fulfillment levels with substantive and concise key
performance / risk indicators and tracking thereof. Preparation and
presentation of management and board papers.
- Procure IT systems, services technologies,
infrastructure in line with KCB policy and governance requirements
business strategy, plans.
- Manage and maintain relationships with
key/strategic stakeholders: KCB Group EXCO, managing directors, divisional
directors, and heads of departments, statutory and regulatory authorities,
key vendors, partners and service providers.
Qualifications and Requirements
- University Degree in Information Technology or
Business related field. Relevant tertiary IT qualifications and or
certifications. A Master’s degree in a relevant field will be an added
advantage
- Minimum of 8 years’ experience in IT
management (preferably including IT in financial services), commercial
banking operations, customer service, governance and controls with at
least 6 years’ in senior to top management position.
- Sound and working knowledge of core banking
systems and technologies.
- Track record of attaining targets of service
delivery, project completion and change management in a large
organization.
- Operating knowledge of the trends of
information technology (obsolescence and relevance) relating to banking
& financial services on a regional and global level.
- Understanding of statutory and regulatory
requirements of IT governance and operations of East Africa.
- Demonstrable cross-cultural, people and
relationship management skills, team motivation and leadership competence.
- Demonstrable ability to adapt and operate in a
matrix management and reporting environment.
How to Apply
If you meet the requirements and wish to consider this career opportunity please respond to kcb-dit@careerconnectionsltd.com by 5th August 2016
If you meet the requirements and wish to consider this career opportunity please respond to kcb-dit@careerconnectionsltd.com by 5th August 2016
Retail Banking Direct Sales
Representatives
Ref: IRC913
Reporting to the Branch Manager, the Sales representatives will be responsible for acquisition of new business within the assigned Sales locations.
Ref: IRC913
Reporting to the Branch Manager, the Sales representatives will be responsible for acquisition of new business within the assigned Sales locations.
The position is on contract terms for
a period of 12 months.
The Person
This challenging opportunity to contribute to the growth of our business will involve the following:
The Person
This challenging opportunity to contribute to the growth of our business will involve the following:
- Deliver set Sales targets in asset and
liability for; SME, Personal Banking, Advantage, Agent banking, Mortgage,
Card, Micro Finance and Sahl products.
- Provide excellent customer service.
- Participate in product campaigns to ensure
product information is readily available to customers.
- Conduct door-to-door Direct selling
- Seek customer feedback on bank products.
- Provide regular Sales reports.
Qualifications and Experience
For the above position, the successful applicants should have:
For the above position, the successful applicants should have:
- A university degree from a recognized
institution.
- Must have a minimum Mean grade of C+ in
K.C.S.E with a C+ in Mathematics and English.
- Experience in sales or client relationship
management will be an added advantage.
- Age 26 years and below.
- Excellent analytical and interpersonal skills.
- A passion and commitment to quality service
performance.
- Excellent verbal and written communication
skills.
- Ability to meet stringent targets within
defined deadlines.
- Certificate of Good Conduct.
How to Apply
The above positions are demanding roles and the Bank will provide a competitive package for the right candidates.
The above positions are demanding roles and the Bank will provide a competitive package for the right candidates.
If you believe you can clearly
demonstrate your abilities to meet the criteria given above, complete the Direct Sales Representative
application form.
Please email a completed application
form to sales@kcb.co.ke.
To be considered, your application must be received by 29th July, 2016.
Only short listed candidates will be contacted.
To be considered, your application must be received by 29th July, 2016.
Only short listed candidates will be contacted.