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Banking Jobs in Kenya - KCB

Network Infrastructure Quality & Support Analyst
Ref: IRC 647
Reporting to Network Infrastructure Compliance and Planning Manager, the job holder will be required to provide technical support to Network Infrastructure service outages and service requests in line with business needs through integration, configuration, administration and management of Network Infrastructure elements across the Bank’s Enterprise Network while ensuring high availability and a secure data network for delivery of business services.

Key Responsibilities:
  • Developing efficient methods for managing Network Infrastructure delivery assignments, deployments and resolutions.
  • Applying business/technical support concepts to perform Tier 3 (highest-level) technical support.
  • Supporting and review of Network Infrastructure Service Delivery (PSSD) framework and recommending improvements.
  • Analyzing and reviewing of Network Infrastructure delivery models, and implementation to achieve Cost and Energy efficient and effective goals.
  • Accurately managing Network Infrastructure assets inventory and firmware licensing compliance.
  • Gathering, analyzing, reviewing, categorizing and overseeing ticket assignments for technical support, insuring referral to appropriate level of services.
  • Implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
  • Analyzing help desk performance through various statistical and reporting methods and implementing changes necessary to improve.
  • Escalating/assigning work appropriately.
The Person:

For the above position, the successful applicant should have the following:
  • Must have Bachelor’s degree in Information Technology from a recognized university on computer Science or related field
  • Must be a CCNA (Cisco Certified Network Associates). Possession of additional IT certification e.g. ITIL, CCNP, CCVP, CCSP and COTIT, will be a definite advantage
  • A minimum of 3 years’ experience in Information Technology with hands on experience in Networking (Routing and Switching).
  • A minimum of 2 years working experience with IP telephony systems-(Telephony and Voice).
  • Good understanding of emerging trends in the industry and possible improvements in corporate data and voice networks.
  • Proven skills in configuring security perimeter firewalls, IPS systems, and advanced security configurations on Cisco Devices.
  • Demonstrate in depth understanding of troubleshooting skills and resolution of Network infrastructure issues.
  • Demonstrate understanding of the Bank’s IT Policy and Procedures
  • Strong networking and interpersonal skills
  • A results driven “team player”, personality with a willingness and ability to work in a dynamic working environment
  • Excellent planning and organizing skills
  • Excellent customer service
How to Apply 

The above positions are demanding roles which the Bank will provide a competitive package for the successful candidates.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to

To be considered your application must be received by 29th July, 2016

Head of Program
Ref: IRC978
Reporting to the Group Chief Operating Officer (GCOO), this position is responsible for implementing an innovative digitally driven agriculture value chain program across Kenya and Rwanda aimed at extending the frontier of mobile banking to rural areas as well as targeting smallholder farmers, farmer producer organizations, pastoralists and associated value chain actors. 

The program will enhance financial inclusion and improve livelihood status of smallholder farmers and pastoralists.

Key Responsibilities
  • Design and drive an effective strategy, business model and customer value proposition that focuses on building and deepening relationship with existing and new profitable agri-business customers.
  • Deliver in the inception phase a detailed program strategy and business plan within 3 months. As the project scales, manage effective program relationships with technical partners, consultants, donor and across KCB business units.
  • Provision of strong project leadership skills to manage the agro business portfolio, and be responsible for ensuring that the programs are implemented with sound managerial, technical, financial and human resources.
  • Deliver new and existing product development, customization and amendment for the chosen segment. Will also review product line utilization and income generation.
  • Manage key resources in agri-business development, digital finance, analytics and business intelligence, partnership development, knowledge management and capacity building in Kenya and Rwanda.
  • Provision of thought leadership on digital financial services and applied product innovation.
  • Implement effective governance and compliance controls to minimize segment risks including overseeing design, documentation and adherence to effective corrective and preventive measures and procedures. Monitor the operations of such procedures and ensure compliance with local, industry and global standards and regulations.
  • Track, monitor and report on program progress to various stakeholders.
  • Provision of expertise in the standards and orientation in the financial inclusion space.
Qualifications and Requirements
  • Advanced degree in Business, Technology, Agribusiness or other relevant field.
  • A minimum of 5 years of experience in technology and financial services related role at a strategic leadership level.
  • An entrepreneurial mindset to anchor all elements of the program both from a commercial and development perspective.
  • Should be an informed opinion leader and the go-to person in the agribusiness field and or value chains.
  • Have a deep understanding of mobile banking ecosystems and evolving innovation in Kenya and Rwanda.
  • Have a good grasp on innovations in leveraging data to create customer and business value in financial services.
  • Strong market orientation, entrepreneurial, financial analysis skills and innovative thinker.
  • Experience leading and managing high caliber multicultural teams, preferably some experience with managing remotely.
  • Track record of building and managing strong client and stakeholder relationships.
  • Experience managing complex, multi-disciplinary, and challenging field operations.
  • Demonstrated skills in problem solving, consensus building, and coordination of diverse stakeholders.
  • Knowledge of donor regulations and procedures preferred (added advantage).
  • Verbal and written fluency in English (French is an added advantage).
  • Demonstrated capacity to produce high quality reports and proposals.
  • Results driven with previous successful experience mentoring and building capacity of staff.
  • Proficiency in MS Office especially Excel and Power point.
If you meet the requirements and wish to consider this career opportunity please respond to by 5th August 2016

Director, Information Technology
Job Ref: IRC976
Reporting to the Group Chief Operating Officer (GCOO), this position is directly accountable for the management and oversight of the KCB Information Technology (IT) Division to provide a stable, robust and innovative ICT environment that enables and drives business, banking operations, seamless and exemplary customer experience across KCB.

IT Division comprises of Banking (T24) and Non-Banking Systems Operations and Support, Enterprise Services (Infrastructure, Channel Management, and Application Development), IT Projects & Change Management, Enterprise Architecture, IT Service Delivery, Licenses, SLAs & Vendor Management, IT Risk & Security, Business Continuity Management & Disaster Recovery and Regional IT Support.

Key Responsibilities
  • Lead and direct IT Division senior management, teams and staff.
  • In consultation with the GCOO, formulate IT business plans and strategies that are aligned to the KCB Group Strategy.
  • Manage and maintain IT systems, services and infrastructure in a manner that ensures sustained uptime, seamless and robust customer experience and support.
  • Formulate and or drive innovative IT initiatives, change and process improvement.
  • Proactively review IT strategies, plans and technologies in response to the operating environment and business challenges in a manner that supports and enables business and banking operations whilst optimizing costs and maximizing IT assets utilization.
  • Champion and propagate the KCB brand platform in the KCB IT Division and externally to the IT Division stakeholders, service providers and vendors (purpose, vision, mission, values, behaviors and promise).
  • Manage and maintain a robust monitoring, controls, business continuity, security, backup and recovery, governance and risk management environment in a manner that ensures adherence to external and internal statutory and regulatory standards, risk and compliance management.
  • Provide and maintain Status Reporting on IT systems, service delivery, incident management, IT Contracts & SLA compliance and fulfillment levels with substantive and concise key performance / risk indicators and tracking thereof. Preparation and presentation of management and board papers.
  • Procure IT systems, services technologies, infrastructure in line with KCB policy and governance requirements business strategy, plans.
  • Manage and maintain relationships with key/strategic stakeholders: KCB Group EXCO, managing directors, divisional directors, and heads of departments, statutory and regulatory authorities, key vendors, partners and service providers.
Qualifications and Requirements
  • University Degree in Information Technology or Business related field. Relevant tertiary IT qualifications and or certifications. A Master’s degree in a relevant field will be an added advantage
  • Minimum of 8 years’ experience in IT management (preferably including IT in financial services), commercial banking operations, customer service, governance and controls with at least 6 years’ in senior to top management position.
  • Sound and working knowledge of core banking systems and technologies.
  • Track record of attaining targets of service delivery, project completion and change management in a large organization.
  • Operating knowledge of the trends of information technology (obsolescence and relevance) relating to banking & financial services on a regional and global level.
  • Understanding of statutory and regulatory requirements of IT governance and operations of East Africa.
  • Demonstrable cross-cultural, people and relationship management skills, team motivation and leadership competence.
  • Demonstrable ability to adapt and operate in a matrix management and reporting environment.
How to Apply

If you meet the requirements and wish to consider this career opportunity please respond to by 5th August 2016

Retail Banking Direct Sales Representatives


Reporting to the Branch Manager, the Sales representatives will be responsible for acquisition of new business within the assigned Sales locations. 

The position is on contract terms for a period of 12 months.

The Person

This challenging opportunity to contribute to the growth of our business will involve the following:

  • Deliver set Sales targets in asset and liability for; SME, Personal Banking, Advantage, Agent banking, Mortgage, Card, Micro Finance and Sahl products.
  • Provide excellent customer service.
  • Participate in product campaigns to ensure product information is readily available to customers.
  • Conduct door-to-door Direct selling
  • Seek customer feedback on bank products.
  • Provide regular Sales reports.
Qualifications and Experience

For the above position, the successful applicants should have:
  • A university degree from a recognized institution.
  • Must have a minimum Mean grade of C+ in K.C.S.E with a C+ in Mathematics and English.
  • Experience in sales or client relationship management will be an added advantage.
  • Age 26 years and below.
  • Excellent analytical and interpersonal skills.
  • A passion and commitment to quality service performance.
  • Excellent verbal and written communication skills.
  • Ability to meet stringent targets within defined deadlines.
  • Certificate of Good Conduct.
How to Apply

The above positions are demanding roles and the Bank will provide a competitive package for the right candidates.  

If you believe you can clearly demonstrate your abilities to meet the criteria given above, complete the Direct Sales Representative application form.  

Please email a completed application form to

To be considered, your application must be received by 29th July, 2016.

Only short listed candidates will be contacted.

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