Digital
Content Manager
Ref: MKT 02/2016
The
Position:Reporting to the Digital Brand Manager, He/She will be
responsible for developing the voice for all aspects of the Bank’s online
presence, through ensuring the Bank’s Website, Portals, Blog and App have
sharable and interesting Content.
Key Responsibilities:
Key Responsibilities:
- Collaborates
across bank functions and Partners to deliver an effective content
marketing strategy and editorial calendar for the bank’s Website, portals,
Blog and App to meet the business objectives at the lowest possible cost
- Collaborate
with internal teams and Digital Agency to generate, update and revise Web
and App content
- Development
of editorial governance and workflows so content is consistent with our
brand voice, style and tone.
- Periodic
Web content Audit to ensure no outdated content or dead links, fix links
that don't work and pictures that aren't appearing properly.
- Keep
current with emerging web content trends through relevant blogs,
listservs, and events
- Assure
web-based information is archived for future needs and reference
- Accountable
for all content marketing initiatives to drive traffic, engagement, leads,
that deliver sales and customer retention.
- Integration
of content programs with brand campaigns to drive brand to demand.
- Track
and report on all site content metrics and propose improvements
The
Person:
For the above position, the successful applicant should have the following:
For the above position, the successful applicant should have the following:
- A
Bachelor’s Degree in IT, Marketing, Journalism from a University
recognized by Commission for University Education.
- Professional
qualifications in Digital Marketing
- Master’s
degree will be an added advantage
- At
least 2 years’ proven experience in digital marketing and/or publishing.
- Working
Experience in marketing or communications
- Computer
Literacy
- Should
have good Attention to detail
- Should
have good relationship management skills
The
above positions are demanding roles which the Bank will provide a competitive
package for the successful candidates.
Senior
Digital Product Development Manager
Reporting to the Head, Digital Financial Services and Mobile Payments, the jobholder will be responsible for digital product and business development of digital services (online services, ecommerce, mobile money mobile payments, digital acquiring etc.), to increase revenue, functionality, usage and retention.
Key Responsibilities
Reporting to the Head, Digital Financial Services and Mobile Payments, the jobholder will be responsible for digital product and business development of digital services (online services, ecommerce, mobile money mobile payments, digital acquiring etc.), to increase revenue, functionality, usage and retention.
Key Responsibilities
- Develop
new or enhanced capabilities of various services of Digital Products and
business
- Develop
and model price and value propositions for digital products and services
- Development
of superior user experience and processes on digital services
- Drive
deposits, collections, payments and transfers on digital channels
- Execute
Product implementation between Business; Operations, Technology & all
third parties.
- Maintain
service levels agreements with relevant functions and third parties
- Create
MIS tools to gauge market perception of various digital products and
services
- Prepare
project status reports & channel performance presentations on a
month-to-month basis or as required
- Develop
work plans for new and improved capabilities, together with internal and
external partners and ensuring that timelines are met
- Development
and tracking of KCSA (Key Control Standard Assessment), Audit, compliance
and risk assessment – initial and ongoing self-assessment
The
Person
For the above position, the successful applicant should have the following:
For the above position, the successful applicant should have the following:
- University
Degree in Information Technology, Computer Science or related field.
- Master’s
Degree or relevant professional qualifications are an added advantage.
- At
least 6 years’ experience in Digital Business or Channels.
- Proven
demonstrable track record of delivery of digital
products/services/projects and/or implementations.
- In
depth knowledge of Digital Banking Business, technology & Operations.
- Experience
in Re-engineering of Business, technology & operations.
- Good
problem solving skills
- Excellent
high quality interpersonal, communication and negotiation skills with the
ability to interact with senior management, customers, vendors, and other
stakeholders.
- Strong
leadership skills with demonstrated competences in championing high
performance management.
- Excellent
project management skills.
The
above positions are demanding roles which the Bank will provide a competitive
package for the successful candidates.
Client
Services Manager
The Position: Reporting to the Head of KCB Capital and working closely with the Head of Brokerage.
The Position: Reporting to the Head of KCB Capital and working closely with the Head of Brokerage.
The
role involves building relationships and providing clients with value add
solutions using a vast array of Investment Banking Products.
Key Responsibilities:
Key Responsibilities:
- Develop
a partnership clients.
- Develop
a client retention and deal origination implementation plan for KCB
Capital.
- Communicate
regularly and build deep relationships with the firms ‘clients as well as
market intermediaries.
- Provide
seamless, timely, attentive and responsive service to customers.
- Find
new deal intermediaries that the business does not have a relationship
with (through industry events/conferences, contacts and
networking).Network directly with business owners in industries of
interest.
- Identify
and provide solutions to Clients’ financial needs, keeping records and
trouble shooting on client relationships.
- Identification
of new business opportunities and maintaining the relationships.
- Researching
the latest products and regulations, analyze market intelligence and
generate recommendations for follow up by product specialists.
The
Person:
For the above position, the successful applicant should have the following:
For the above position, the successful applicant should have the following:
- University
Degree preferably in a business related field.
- Professional
qualifications (CFA/KIB/ACIB/CPA/ACCA) or MBA is an added advantage.
- At
least 4 years’ proven experience in managing Client Brokerage
relationships and customer service.
- At
least 2 years’ in Sales and Product Development.
- Experience
with Investment Banking Products will be an added advantage
- Demonstrate
sound knowledge of brokerage and advisory business environment,
regulations and operations.
- Excellent,
high quality interpersonal, presentation, problem solving, negotiation
skills with the ability to positively and clearly communicate with a
variety of constituents.
- Ability
to network through all open channels with large technological dependency
for the target market.
- Proven
excellent analytical, planning, organization and execution skills.
- A
good understanding of risk.
The
above positions are demanding roles which the Bank will provide a competitive
package for the successful candidates.
If you
believe you can clearly demonstrate your abilities to meet the criteria given
above, please submit your application with a detailed CV, stating your current
position, remuneration level, e-mail address and telephone contacts quoting the
job title/reference in the subject field to recruitment@kcb.co.ke
To be considered your application must be received by 15th July, 2016
Only Shortlisted candidates will be contacted
To be considered your application must be received by 15th July, 2016
Only Shortlisted candidates will be contacted