Check your search results here

IT Business Analyst Job in Kenya

Position: IT Business Analyst

Kes 50,000 gross
Job Duties and Responsibilities   
Support activities: 
  • Work independently and proactively to manage customer issues and to ensure a positive customer experience 
  • Manage issue escalation and resource scheduling  
Customer Management 

  • Maintain customer communication, and regularly update Implementation managers 
  • Manage customer expectations regarding issue priority, resolution time and workaround acceptance 
  • Proactively communicate with customers to ensure a positive customer experience  
Diagnostic and Problem Solving Skills
  • Have a problem solving approach to understanding the customer's business and translating them to solutions within the software. 
  • Be resourceful in leveraging internal knowledgebase, technical resources and knowledge from seniors when implementing solutions 
  • Conduct detailed technical diagnostics of customer software issues  
Internal Documentation 
  • Accurately document all customer interactions related to a implementations and software support for future reference and knowledge transfer 
  • Must have at least 2-3 years Technical/Finance work experience 
  • Working knowledge of accounting or financial applications is an asset 
  • An Accounting/Finance degree or diploma together with Technical Diplomas
  • Accounting experience is a definite asset 
  • Must have understanding of Microsoft SQL Server and database systems 
  • Experience with virtualization VMware, Hyper-V technology is an asset 
  • Superior communication and presentation skills 
  • Strong organizational ability is required as the candidate will be required to manage multiple projects concurrently 
  • Must have strong problem solving skills to diagnose and logically resolve customer problems using experience, good judgment, and acquired knowledge of the Software 
  • Willingness to take on non-routine special assignments
  • Must be comfortable working in a project environment interacting with senior level executives including CFOs, VPs and other line finance staff 
  • Comprehension of financial concepts/ terminology is required  
How to Apply
Send your CV, detailed cover letter, to  using the subject line IT Business Analyst. 

Kindly state your current and expected salary.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here