Position: IT Business Analyst
Kes
50,000 gross
Job
Duties and Responsibilities
Support
activities:
- Work
independently and proactively to manage customer issues and to ensure a
positive customer experience
- Manage
issue escalation and resource scheduling
Customer
Management
- Maintain
customer communication, and regularly update Implementation managers
- Manage
customer expectations regarding issue priority, resolution time and
workaround acceptance
- Proactively
communicate with customers to ensure a positive customer
experience
Diagnostic
and Problem Solving Skills
- Have
a problem solving approach to understanding the customer's business and
translating them to solutions within the software.
- Be
resourceful in leveraging internal knowledgebase, technical resources and
knowledge from seniors when implementing solutions
- Conduct
detailed technical diagnostics of customer software issues
Internal
Documentation
- Accurately
document all customer interactions related to a implementations and
software support for future reference and knowledge transfer
Qualifications
- Must
have at least 2-3 years Technical/Finance work experience
- Working
knowledge of accounting or financial applications is an asset
- An
Accounting/Finance degree or diploma together with Technical Diplomas
- Accounting
experience is a definite asset
- Must
have understanding of Microsoft SQL Server and database systems
- Experience
with virtualization VMware, Hyper-V technology is an asset
- Superior
communication and presentation skills
- Strong
organizational ability is required as the candidate will be required to
manage multiple projects concurrently
- Must
have strong problem solving skills to diagnose and logically resolve
customer problems using experience, good judgment, and acquired knowledge
of the Software
- Willingness
to take on non-routine special assignments
- Must
be comfortable working in a project environment interacting with senior
level executives including CFOs, VPs and other line finance staff
- Comprehension
of financial concepts/ terminology is required
How to
Apply
Send your CV, detailed cover letter, to nftkenyajobs@gmail.com using the subject line IT Business Analyst.