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Customer Service Executive Job in Kenya

Customer Service Executive - Courier / Freight Services

A fast growing international courier and logistics company is looking for an experienced customer Service Executive to join their dedicated team.

Job Summary: The post holder will be part of a team of people who will be focused on delivering the most efficient and professional service to all those they come into contact with.

Main Responsibilities:

  • Creating more business from existing clients – create a database, look at non trading accounts, visit the clients,
  • Handling of clients issues and ensuring customer satisfaction.
  • Updating clients on their shipments being handled by the office.
  • To be a link between the office, sales team and the clients.
  • Going through the database and make contact with the clients.
  • Pass over sales leads to the sales team for follow up.
  • Indulge in social media to market the company and keep the momentum.
  • Follow up with agents on quotations requested.
  • Handle quotation requests from clients.
  • Create and maintain a current clientele database.
  • Going through courier deliveries and approach the clients for follow up by sales team
  • Conduct online service surveys on existing clients.
  • Keep abreast of competitor activity and recommend any necessary tactical action.
Key Requirements

To ensure you are a prime candidate for this opportunity, it is essential that have experience within customer service and preferably the courier/ freight industry.
  • Degree or diploma in Logistics, Business Administration, or any other relevant degree
  • 2 to 3 years of working experience.
  • Good knowledge of import/export procedures through air & sea
  • Customer Service Oriented.
Qualities and Skills
  • The position requires an energetic, self-motivated person who is passionate about customer delight.
  • Quick learner and multi-tasking abilities are critical.
  • Possess excellent communication and interpersonal skills (phone & written)
  • Must be methodical and be able to demonstrate an understanding of basic accounting.
  • Proficient and comfortable with using the internet (web, email).
  • Computer skills is a Must.
Availability: State availability (notice period) in your application letter.

Compensation: Competitive salary, Medical and Pension.

Location: The role holder will be based on Mombasa Road, Nairobi

Deadline: Interested parties should send their online applications on or before 21st June 2016

Correspondence: Applications and detailed CV to be submitted online at

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