4G
Capital (4th Generation Capital) is a fintech providing ethical credit services
to those who require it most.
We
provide rapidly accessible and affordable unsecured loans with strict
affordability criteria to prevent unmanageable debt.
Our customers are our partners.
We
operate in their markets through 6-man micro branches to provide tailored
relationship-based services.
Our
vision is to become the number one retail finance firm in Africa by offering
the best services in terms of accessibility, affordability, value and customer
experience.
We seek to recruit Branch Interns to serve in our branches.
Responsibilities
We seek to recruit Branch Interns to serve in our branches.
Responsibilities
- Work
in pairs with Loans Officers and Collections Officers
- Support
and maintain an excellent work environment to achieve demanding targets
- Deliver
first rate customer service
- Build
excellent relationships with customer-partners and opinion leaders in
catchment area
- Assist
in accurate and timely reporting of Management Information and market
feedback to report on customer preferences, trends and market
opportunities
- Assist
in contacting debtors to receive payment
- Assist
in following up on defaulters to recover payments
- Carry
out customer education and maintain relationships
- Assist
in maintaining exhaustive and accurate Debt Management Forms
- Assist
in renegotiating payment schedules or obtaining funds from relatives via
responsible relative or other means
- Assist
in spoof calling
- Forward
defaulter files to HQ collectors on appropriate date
- Assist
in Issuing demand letters to defaulting customers
Requirements
- A
good level of general education- Diploma or degree
- Computer
literacy
- Education
background in sales/Marketing
- Experience
in a related field will be an added advantage
- Experience
in a financial institution and dealing with customers at the bottom of the
pyramid will also be an added advantage
Key Competencies
Customer
Handling
- Sales
and Business Development
- Enforcement
of contract and repayment obligations
Administrative Support
- General
support to all tasks
- Communications
- Small
Branch Operations
- Information
Collection
Personal Attributes
- Integrity
and ability to work in consumer finance
- High
Motivation
- Self
starter-functional problem solver
- Process
discipline- Ability to follow SOPs
Job title: Collections Manager
Reporting to: CEO
Hours: 8:30 - 17:30, Monday- Friday and beyond when required
Location: Nairobi, with occasional local travel required
Purpose of the position: This role’s purpose is to lead and motivate the collections team in order to achieve collections targets, support the Chief Operations Officer in running the day to day operations of the business unit.
Reporting to: CEO
Hours: 8:30 - 17:30, Monday- Friday and beyond when required
Location: Nairobi, with occasional local travel required
Purpose of the position: This role’s purpose is to lead and motivate the collections team in order to achieve collections targets, support the Chief Operations Officer in running the day to day operations of the business unit.
Working closely with branch and
support staff in monitoring data integrity on the systems, managing information
flow between the different business functions and recommending improvements to
credit and general business processes.
This role is also responsible for
administering the collections process, and assisting in the smooth, efficient
and effective running of the lending process.
Responsibilities & duties
Responsibilities & duties
- Leading and motivating the collections team in
order to achieve collections target
- Overseeing the effective collection of company
debt, daily and monthly reporting of Key Performance Indicators for the
department
- Managing relationships with the branches in
order to reduce exposure to potential bad debt
- Call Center Management functions including
call monitoring and quality assessment
- Implementation and maintenance of a set of
comprehensive Credit Risk Policies and Procedures
- Mapping out Collection Agents’ tasks and
taking care of the team as well as managing KPIs
- Subject Matter Expertise during recruitment
and Training of collection agents
- Introduce and evolve effective operations and
reporting assessment tools to minimize risk and proactively identify
problem areas
- Preparation of daily/weekly cash forecasts of
customer collections.
- Reporting to the Chief Operations Officer and
Finance team on write off accounts
- Be responsible for the smooth running of the
disbursement process through monitoring, examining and confirming
disbursements on our mobile money platforms
- Monitor disbursement capital levels on these
platforms and report accordingly
- Monitor the repayment rates across the entire
branch network
- Monitor the progress of all defaulters and
take timely steps to contain the situation as per the credit policy and
SOPs governing this process
- Liaise with collection agencies and the
branches in the collection and mitigation NPLs
- Play a significant role in monitoring the
integrity and completeness of data captured by the branch staff
- Flag any discrepancies and seek swift clarity
of these variance
Academic & trade qualifications
- Undergraduate degree in Economics, finance, or
a related subject
- Msc. will be an added advantage
Work experience & skills
Essential
Essential
- 5 to 7 years' work experience in a similar
position
- Experience in leading a team
- Experience in call centre management
- Strong written and verbal communication skills
- Strong negotiation skills
Desirable
- Experience working in a microfinance
institution
- Experience in mobile
money
Personal qualities & behavioral
traits
- Ability to perform multiple tasks
simultaneously, employing effective time management and organizational
skills
- Ability to work independently and as a team to
meet deadlines, goals and objectives
- Excellent communication skills, both verbal
and written
- Strong client service orientation
- Excellent critical thinking skills
- Mature self-starter who takes initiative
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
careers@4g-capital.com
Kindly headline your Application
Collections Manager.
Applications deadline is Friday 15th April 2016
Applications deadline is Friday 15th April 2016