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Branch Manager Job in Kenya

Branch Manager – Rift Region, Western & Nyanza regions


Very Urgent

Our client, a Kenya's leading provider of pest control, with expertise to protect homes and businesses from pest problems is looking to recruit a Branch Manager. 

The ideal candidate will be responsible for consolidating the region’s business and developing new business sales opportunities through consumer direct initiatives for the full range of the company’s Initial products and services.  
Key Tasks and Responsibilities
  • Undertake regular TPA & SPA performance evaluation for colleagues in the branch clearly identifying need areas and ensuring colleagues are motivated to improve their performance
  • Review, and evaluate the work of the service staff in relation to customer service requirements and service levels with the aim of advising Management on areas that need improvement, and initiating actions to improve the same
  • Monitor sales targets for each sales team member, monitor performance and provide strong coaching and mentoring of the business development team to ensure sales targets are met and desired sales capability is achieved
  • Develop a strong sales culture and create mechanisms to ensure seamless communication with the head office team
  • Ensure that all of the company’s Initial products and services obtain maximum focus to generate greater market share within the market
  • Be available to attend trainings and meetings on a regular basis and be able to articulate emerging business trends & critical issues for resolution and guidance.
  • Work with Management and other key personnel to ensure all business opportunities for the entire region are managed professionally and that cross selling and cross border opportunities are maximized
  • Coordinate effectively all service delivery visits, quality assurance checks and customer care activities
  • Prepare and maintain a logical timetable for, and oversee quality assurance checks at customer premises and oversee effective documentation of QA reports and development of necessary action plans
  • Ensure all service portfolios are accurately managed and evaluate the satisfaction status of existing contracts, taking efforts to avert potential terminations to improve client retention
  • Develop and deliver frameworks for the growth of the Nakuru Pest Control service and Sani tact and Hygiene businesses by pro-actively identifying new and different business opportunities to provide increased sales
  • Undertake SWOT analysis and determine appropriate business strategy to achieve agreed business KPIs
  • Champion market intelligence activities and report back to management for guidance
  • Create and manage an annual business development plan in liaison with the management team
  • Carry out branch risk assessment and champion SHE for the business. Ensure extra care is taken and adequate precautions are complied with including proper use of PPE by all.
Professional Skills and Competencies
  • Minimum degree in a business field acquired from a reputable university
  • Minimum 5 years’ experience in operations management, administration and business development gained preferably from a service environment
  • Good customer service and public relations skills
  • Effective manager able to lead a team.
  • Result oriented, energetic go getter ready to face new challenges.
  • A good business understanding of Western, Nyanza & Rift regions and surrounding regions.
  • Good communication skills, superior computer skills and driving experience of over 5 years.
  • Aged between 35 to 45 years. Mature and settled.
To apply, send your CV only to before, 15th March 2016. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line. 

Only qualified candidates are encouraged to apply

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