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Massive Recruitment by Credit Bank Kenya

Credit Bank is an established commercial bank and is rapidly growing its branches so as to grow the network. 

To support our growth strategy, we are looking for dynamic, proactive professionals with strong credential and relevant work experience to fill the positions below to be stationed in various branches including Ngong Road Nairobi, CBD Mombasa and Meru.

 

Relationship Officers

Ref: HRRO/004/2016
 
Reporting to the Branch Manager, the incumbents will grow the business by recruiting and retaining customers while maximizing returns through cross selling and high standards of customer service.
 

Key Responsibilities
  • Proactively market and generate business through client recruitment, training, deposit mobilization and disbursement.
  • Undertake regular calls and visits to customers to ensure effective relationship management.
  • Maintain up to date records of all customer visits for all customer segments.
  • Cross sell all products and services to both existing and potential clients.
  • Actively take part in business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
  • Prepare credit appraisals and present to the Branch Credit Committee meetings.
  • Address all customer queries within stipulated Service Level Agreements (SLAs).
  • Monitor the portfolio quality on daily basis and proactively institute remedial actions.
  • Maintain sound relationships with clients, partners, and institutions with MOUs including the general public
Minimum Qualification & Experience Required:
  • University Degree preferably in a business related field.
  • At least 3 years’ experience in Banking with exposure to some or all of the following functions: Sales (Personal / Business / Retail), Relationship Management, Treasury and Customer Service.
  • Experience in Credit analysis and Administration will be an advantage.
  • Good interpersonal, presentation, problem solving, and communication skills
  • Ability to build strong networks.
  • Excellent analytical, planning, organization and execution skills.

Relationship Managers

Ref: HRRM/03/2016
 
Reporting to the Branch Manager, the incumbent will manage and sustain a portfolio of both Asset and Liability Customers, building long term relationships founded on efficient and reliable support for their business. 


S/he will also execute integrated sales, relationship, and credit strategies that are aligned with the banking business plan to achieve desired revenue and service hurdles.
 
Key Responsibilities:
 
1. Sales:
  • Proactively source, grow, own and support team’s portfolio profitability by identifying new and existing customer potential in the commercial space, including sales opportunities and new product promotion initiatives.
  • Achieve personal production goals by expanding existing relationships and acquiring new business through referrals from existing clients, while utilizing effective calling techniques and leveraging banks products and services.
  • Make call visits focused on generating business from prospective clients. Follow up with solid, on-time proposals and close sales with efficiency and efficacy.
  • Probe within customer base for needs and opportunities to cross-sell to other business segments Establish credibility and overall profitability for the Bank and the Client by the skillful application of specialist knowledge to deal with diverse client environments and provide qualified leads to relevant areas within the bank, e.g. Treasury and Trade Finance
  • Fully accountable for the relationship with the client, which incorporates integrating and co-ordinating all contact between the Bank and the client.
  • Formulate business development strategies and objectives to meet changing market needs including where necessary strengthening cross border relationships with clients operating in more than one country.
  • Proactively research competitive threats/opportunities within the team’s market and geographical area
  • Monitor and ensure adherence to risk service standards.
  • Ensure compliance from a KYC and AML standpoint to minimize reputation risk on the part of the bank.
2. Service:
  • Maintain customer advocacy and client retention by providing exceptional customer service in every customer transaction.
  • Resolve customer complaints/issues promptly and effectively.
  • Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points and new product changes.
  • Interface with counterparts in different segments (e.g. consumer banking, trade services, treasury) to ensure ongoing communication with regard to existing and future customer needs.
  • Pipeline tracking and monitoring.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
Minimum Qualification & Experience Required:
  • Degree in any business related subject
  • Have at least 5 years’ experience in relationship and/or client management
  • Strong selling and negotiation skills
  • Strong presentation skills
  • Self-driven individual requiring little or minimal supervision
  • Exceptional relationship skills
  • Credit risk skills
  • Communication skills
  • Team working
  • Ambitious and committed to customer service and excellence
  • Detailed knowledge and understanding of relevant legislation e.g. KYC, Anti-Money Laundering, banking code, service standards etc.

Branch Operations Manager 

Ref: HRBOM/02/2016
 
Reporting to the Branch Manager, the successful candidate will be responsible for running effective branch operations leading to provision of excellent customer service, profitability and business growth.


Main Duties:
  • Oversee and implement the Bank strategy at the branch level.
  • Oversee customer service delivery, maintenance and improvement of retail banking service standards.
  • Central operations- clearing, payments, cash management and reconciliation.
  • Facilitate effective relationship management for external and internal customers.
  • Ensure compliance with regulatory and policy requirements with regards to banking environment.
  • Ensure and oversee that the information in the banking core system is accurate and up to date.
Minimum qualification and experience required:
  • University Degree – Upper second or equivalent
  • Proficiency in computer use including MS Office tools and banking systems
  • Must have a minimum of 5 years working experience with solid knowledge of Bank Operations.
  • A team player with ability to work with minimum supervision.
  • Must be flexible in availability and mobility to perform required job functions

Branch Managers

Ref: CBL/HRBM/01/2016
 
Reporting to the Head of Branches, the incumbents will be responsible for achievement of business targets and effective management of branch operations within regulatory framework and the Bank’s policies and risk guidelines.
 

Main Duties:
  • Business planning and growth (deposits and lending) as well as customer growth and retention
  • Management information reporting and integrity
  • Profit improvement and cost management
  • Quality of service in branch service delivery.
  • Minimization of exposures to and impact of operational risks inherent in branch service delivery
  • Leadership which translates into conducive work environment and employee satisfaction at the branch.
  • Branch structure and application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment.
Minimum qualification and experience required:
  • Bachelor’s Degree in a relevant field – Upper second or equivalent
  • Postgraduate Degree will be an advantage
  • Proficiency in computer use including MS Office tools and banking systems
  • At least 7 years banking experience 5 of which should be in a Branch Management, sales or relationship management experience

Bancassurance Assistant

Ref: HRBO/05/2016
 
Reporting to the Senior Manager Asset Finance, the incumbent will be responsible for maintaining the agency documentation & daily operations processes.
 

Main Duties:
  • Documentation custody - weekly filing & maintenance of security of agency documents.
  • Dispatch of all agency documentation to the underwriters & clients.
  • Documentation follow up from underwriters-policy documents, renewals, endorsements etc.
  • Commissions’ updates-Immediate update of commissions received.
  • Attend to walk in and internal clients & referrals.
  • Detailed explanation of insurance policies to customers and staff as internal customers
  • Respond and resolve to all customer enquiries –internal & external.
  • Handle all other customer underwriting processes such as endorsements and cancellations where necessary.
  • Assist the claims officer in claims follow up as per SLA guidelines.
  • System champion-Data loading and system issues resolution.
  • Reconciliation of all underwriter’s commission statements with the Insurance agency
  • Premium payments follow up-IPF settlements & updates on commission reports.
  • Follow up with customers and insurance companies on financed policies under termination
  • Business Development and growth.
Qualification and experience requirement:
  • A university degree in Commerce, Statistics or Actuarial Science.
  • Relevant professional certification
  • Minimum of 1 year experience in Bancassurance or insurance industry
  • Back office operations experience
  • Ability to understand the Insurance products offered in the market.
  • Some knowledge of all documentation and processes.
  • Computer literate
  • Candid knowledge of the banking and insurance sector
If you believe that you have the required qualifications and experience to fill in the above position, kindly send your detailed resume together with a cover letter clearly indicating the Ref number and your current remuneration to reach the undersigned by 10th February, 2016;

Head of Human Resources,
Credit Bank Limited,
P.O. Box 61064-00200,
Nairobi

OR hr@creditbankltd.co.ke

Only short listed candidates will be contacted.

Credit Bank Limited is an equal opportunity employer. 

Applications are welcomed from all suitably qualified Kenyan Nationals irrespective of age, gender, race or disability. 

All applications will be treated on merit basis through fair and open competition.

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